Robert Suazo Email & Phone Number

Salt Lake City, UT, US

Auburn, Alabama, United States

• Work with Business Analysts and Solutions Architects to develop features and functionality to support a group of international retail & marketing web applications using Front and Back-end languages (i.e., HTML, CSS.
• Use version control software (i.e., GitKraken) to manage code changes in a team environment.
• Participate in technical discussions and the development of web applications, web services, and public APIs.
• Work closely with creative partners to develop full-stack solutions from creative designs.

San Francisco Bay Area

• Manage critical technology incidents to restore service quickly following an outage. Perform Root Cause Analysis on recent critical incidents to identify recommendations to prevent or better respond to critical.
• Leading cross-functional teams to diagnose, troubleshoot and resolve service-impacting incidents and escalate to Executive Management as needed.
• Facilitating meetings and bridge calls
• Documenting incident events, resolution and follow up action items including executive summaries of Critical Incidents.Facilitated the development of Root Cause Analysis (RCA) to identify causes of critical incidents by:
• Leading and participating in post mortem efforts for outages:
• Working with Subject Matter Experts, Leaders and Clients.

San Francisco Bay Area

• Provide front line technical support by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.
• Provide troubleshooting support for a wide variety of 3rd party applications and hardware (e.g., PCs & Laptops, Microsoft Office, Active Directory and Exchange).
• Experience working with an enterprise-class incident/request ticketing system (i.e., Service-Now).
• Engage in special projects with a focus on continual service improvement
• Provide guidance to junior analysts

San Francisco Bay Area

• Configure and troubleshoot hardware such as laptops, workstations, and phones
• Troubleshoot WAN/LAN and TCP/IP connectivity issues across a variety of technologies
• Experience with support ticket management and tracking
• Performed asset migrations on various platforms
• Install and Configure Virtual Machines using VMWare
• Work with a variety of teams to identify and resolve technical issues

Electrical And Electronics Engineering

High School Diploma; Acquired