Ronald F. Susztar Email & Phone Number

Hollister, California, United States

Expand Digital Storm's customer portfolio from Gamers to Businesses. Direct outreach to businessesoffering dedicated single point-of-contact for sales and services.

Gilroy, California, United States

Senior management oversight of Digital Storm's Customer Service Team. Includes both remote and onsite staff in multiple time zones. Develop tools and solutions to increase staff productivity and efficiency.Handle those difficult customers requiring crucial conversations to level set expectations regarding theirorders and service agreements

Morgan Hill, CA

Fremont, CA

San Francisco Bay Area

Analyze customers’ needs and develop solution-based applications supporting individuals and small businesses. Establish websites including domain name registration and arrangements for web hosting. Provide hardware and software training on systems including desktops, laptops, and personal data assistants for over 30 clients. Install computer networks for.

Fremont, CA

Directed day-to-day restaurant operations producing over $950K dollars in annual gross sales.Supervised over 25 employees comprised of Assistant Managers, Shift Leaders, Team Membersincluding 15+ Delivery Drivers.

Campbell, CA

Reviewed online and paper medical charts to abstract specific data from each record. Created audit controls to ensure data accuracy. Performed project management and quality assessments

Moutain View, CA

Supervised 14+ operators while running the day-to-day operations ensuring daily productivity andefficiency.

Pleasanton, CA

Managed daily operations and direct supervision of 5 employees. Implemented a continuousquality improvement program increasing overall profits by 20%. Developed policy and proceduresstandardizing daily business functions.

Livermore, CA

Dispatched roadside assistance units to deliver timely service while ensuring members safety.Developed tools to enhance employee efficiency saving over $35,000 in labor costs across a 6-monthperiod. Trained, coached, and mentored 15+ Emergency Roadside Service Associates.Awards: Twice Awarded STARS Award for outstanding job performance

Mountain View, CA

Led a team of 22 engineers. Provided a contact point for call escalation, monitored team members’workloads, ensured timely resolution of issues, and scheduled team members. Trained, coachedand mentored 25+ new engineers. Primary contact to assist over 120 key corporate and governmentcustomers with support.