Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.Businesses are judged on every customer interaction. Measured not only by the individual service delivery or direct competition, but by the overall customer experience of all other companies. The customer today is fickle and always looking for greener pastures. Nothing affects your revenue and retention like the customer experience. This fact becomes more and more a reality every day.The customer is looking for the white glove treatment. The question is: Can you afford to deliver it? On the other side of the coin can you afford not to? Businesses continually strive to find the ideal balance between revenue and cost. If your competitor does it better your company is at risk. Worse, is the inevitable fate of every business that fails to optimize. 85% of the cost of every customer interaction is directly related to the cost of labor. Isn't the ideal scenario to increase customer loyalty and cut labor costs at the same time? inContact does just that. Can you afford not to get inContact with us?NICEinContact is doing for contact centers what Salesforce did for CRM. - Piper Jaffray I am a results-focused Senior Sales Professional with over 23 years of experience in the Technology Industry that includes consultative solution selling, prospecting, territory development, relationship building, needs analysis, presentations, closing and post-sale support. Utilizing a collaborative solutions approach with customers and prospects to drive transformational efficiencies. These include controlling costs, maintaining critical operations, increasing productivity, growing market share/revenues, and maintaining business continuity. Specialties: Digital Transformation, CCaaS, UCaaS, Solution Sales, Cloud Contact Center, Unified Communications & Collaboration, Cloud Hosted Voice Platforms, Managed Services, Skilled Hunter, Enterprise Account Management, Mobility Management Solutions, Professional Services, Software as a Service, Customer Provided Equipment. Public Sector, National Accounts, Direct and Channel Sales.
Listed skills include Solution Selling, Unified Communications, Managed Services, Cloud Computing, and 46 others.
