Robert Jordan Email and Phone Number
Robert Jordan personal email
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Senior IT leader with over twenty-five years of experience designing and supporting Internet Services, Enterprise Voice and Data Networks, UCaaS and PaaS systems focused on high availability and flexibility.
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CioPriority Communications-Indiana Dec 2020 - PresentIndianapolis, Indiana, Us
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Rsc Level 3 EngineerAll Covered Jul 2020 - Dec 2020Ramsey, Nj, Us -
Sr. EngineerPriority Communications-Indiana Jan 2014 - Jul 2020Indianapolis, Indiana, Us• Member of a team to design, implement and support a new hosted voice platform serving communications as a service using a mixture of Fusion/FreePBX, Metaswitch and Shoretel technologies. • Product expert on Shoretel, NEC, Metaswitch systems acting not only as Tier 3 customer support, but internal support to other Tier level technicians.• Escalation destination for advanced and complicated issues concerning our hosting platform and customer provided communications equipment.
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Sr. TechnicianSouth West Communications (Swc) Sep 2011 - Dec 2013• Engineered and implemented highly sophisticated security systems for customers in Education, College Sports and Healthcare. Systems consisting of CCTV, Door Access and Security Monitoring.• Programmed and oversaw installation of Rauland Nurse Call (R4/5) Life Safety systems.• Worked as a team to provide outstanding customer service on NEC, Mitel and Shoretel phone systems as well as preparing customer data environments for VoIP implementations.
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Director Of Technical ServicesUs Voice & Data 2007 - Sep 2011• Developed and implemented a technical training plan for service technicians in 3 of our market cities.• Vendor management and relations with NEC, Mitel, Nortel, CDW and Microsoft• Took on high tier technical issues from enterprise level customers and saw them through to completion.
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CooNac Solutions, Llc. 2006 - 2007
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Sr. Nortel EngineerNorthern Office Works 2001 - 2006• Design, Install and Support enterprise level communications systems utilizing Nortel NetworksTelephony Technologies and Equipment.• Managed installations for Telephony and Data Equipment for large scale customers such asHospitals and Large Call Centers (150+ users).• Design and Implement Enterprise VoIP Networks for Retail customers to lower overallcommunications cost.
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ProgrammerCohesive Network Group 2000 - 2001• Performed back end CRM and ERP programming in PHP and Perl.• Database modeling and administration utilizing SQL running on both MySQL and PostgreSQLservers in a Solaris Unix and Red Hat Linux environment.• Cradle to Grave product design and management in an application provider environment
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ManagerWinstar Communications Jan 1998 - Jan 2000Us• Coordinate training and development of new Technical Support Reps.• Administer and maintain the regional Windows 2000 domain consisting of a primary and backupdomain controller, FreeBSD QPopper and Sendmail Server, FreeBSD Apache Server, Red Hat LinuxMySql Server, Nortel Option 11 PBX with Meridian Mail/Meridian MAX, Solaris Dual Firewall andCisco switches and Routers.• Creation of Perl and PHP scripts to assist with Unix system administration tasks in an Enterpriseand Internet Provider environment.• Assisted with monitoring of leased line network utilizing HP OpenView and custom SNMP monitoring software. -
Technical SupportIquest Internet Llc 2000 - 2000• Provided over the phone technical support responsibilities for Windows and MacOS to end users in an Internet Service Provider environment. • Remote support for both Dial Up modem, ISDN and DSL TCP/IP technologies.
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Technical Support RepHollicom Internet Services 1994 - 1996• Provided over the phone technical support responsibilities for Windows and MacOS to end users in an Internet Service Provider environment. • Lead support representative for Mac OS customers.• Remote support for Dial Up modem users.
Robert Jordan Skills
Robert Jordan Education Details
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Ivy Tech Community CollegeSchool Of Business
Frequently Asked Questions about Robert Jordan
What company does Robert Jordan work for?
Robert Jordan works for Priority Communications-Indiana
What is Robert Jordan's role at the current company?
Robert Jordan's current role is CIO at Priority Communications-Indiana.
What is Robert Jordan's email address?
Robert Jordan's email address is at****@****ail.com
What is Robert Jordan's direct phone number?
Robert Jordan's direct phone number is +131740*****
What schools did Robert Jordan attend?
Robert Jordan attended Ivy Tech Community College.
What are some of Robert Jordan's interests?
Robert Jordan has interest in Management, Collecting, Kids, Collecting Antiques, Cooking, Electronics, Technology, Outdoors, Home Improvement, Communications And Reading.
What skills is Robert Jordan known for?
Robert Jordan has skills like Mitel 5000, Mitel Unified Communicator Advanced, Mitel Audio And Web Conferencing, Mitel Enterprise Messenger, Mitel 3300, Mitel Mas, Mitel Msl, Windows Server 2003, Windows Server 2008, Windows 7, Windows Xp, Windows Vista.
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