Robert Jordan Email & Phone Number

Indianapolis, Indiana, Us

Ramsey, Nj, Us

Indianapolis, Indiana, Us

• Member of a team to design, implement and support a new hosted voice platform serving communications as a service using a mixture of Fusion/FreePBX, Metaswitch and Shoretel technologies. • Product expert on Shoretel, NEC, Metaswitch systems acting not only as Tier 3 customer support, but internal support to other Tier level technicians.• Escalation destination for advanced and complicated issues concerning our hosting platform and customer provided communications equipment.

• Engineered and implemented highly sophisticated security systems for customers in Education, College Sports and Healthcare. Systems consisting of CCTV, Door Access and Security Monitoring.• Programmed and oversaw installation of Rauland Nurse Call (R4/5) Life Safety systems.• Worked as a team to provide outstanding customer service on NEC, Mitel and Shoretel phone systems as well as preparing customer data environments for VoIP implementations.

• Developed and implemented a technical training plan for service technicians in 3 of our market cities.• Vendor management and relations with NEC, Mitel, Nortel, CDW and Microsoft• Took on high tier technical issues from enterprise level customers and saw them through to completion.

• Design, Install and Support enterprise level communications systems utilizing Nortel NetworksTelephony Technologies and Equipment.• Managed installations for Telephony and Data Equipment for large scale customers such asHospitals and Large Call Centers (150+ users).• Design and Implement Enterprise VoIP Networks for Retail customers to lower overallcommunications cost.

• Performed back end CRM and ERP programming in PHP and Perl.• Database modeling and administration utilizing SQL running on both MySQL and PostgreSQLservers in a Solaris Unix and Red Hat Linux environment.• Cradle to Grave product design and management in an application provider environment

Us

• Coordinate training and development of new Technical Support Reps.• Administer and maintain the regional Windows 2000 domain consisting of a primary and backupdomain controller, FreeBSD QPopper and Sendmail Server, FreeBSD Apache Server, Red Hat LinuxMySql Server, Nortel Option 11 PBX with Meridian Mail/Meridian MAX, Solaris Dual Firewall andCisco switches and Routers.• Creation of Perl and PHP scripts to assist with Unix system administration tasks in an Enterpriseand Internet Provider environment.• Assisted with monitoring of leased line network utilizing HP OpenView and custom SNMP monitoring software.

• Provided over the phone technical support responsibilities for Windows and MacOS to end users in an Internet Service Provider environment. • Remote support for both Dial Up modem, ISDN and DSL TCP/IP technologies.

• Provided over the phone technical support responsibilities for Windows and MacOS to end users in an Internet Service Provider environment. • Lead support representative for Mac OS customers.• Remote support for Dial Up modem users.