R.T. Smith Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Ga

•Design, build, and manage job site networks for the duration of the job.•Support all job site network equipment, infrastructure, and improvement.•Configure Cisco/Adtran routers.•Troubleshoot network connectivity issues.•Troubleshoot QoS discrepancies for Microsoft Lync phone calls.•Monitor and maintain job site network health with Solarwinds Network Performance Monitor.•Place and manage orders with ISPs for internet and phones at job sites.

Atlanta, Ga

•Design, build, and manage job site networks for the duration of the job.•Support all job site network equipment, infrastructure, and improvement.•Configure Cisco/Adtran routers.•Troubleshoot network connectivity issues.•Troubleshoot QoS discrepancies for Microsoft Lync phone calls.•Monitor and maintain job site network health with Solarwinds Network Performance Monitor.•Place and manage orders with ISPs for internet and phones at job sites.

Tyrone, Georgia, United States

•Provided support via telephone, email, and shadowing via remote desktop services •Created trouble tickets for all incoming issues to the help desk •Provided support for Windows 2003/2008 terminal server users•Administered and maintained user accounts at network domain level as well as on terminal servers•Enforced network/domain security policies through use of GPO policies •Set security permissions for file/folder access •Supported and maintained various client software (such as QuickBooks, Sage/Peachtree Accounting, etc.)•Maintained web site domains for new and existing clients •Administered FTP accounts for web site hosting clients (add/delete, setup folder permissions, etc.)•Provided support for Windows client system platforms (XP, Vista, Windows 7) •Supported Microsoft Office 2003, 2007, 2010 users •Created email accounts and managed email domains using Imail IPSwitch mail server and Exchange Server 2003•Troubleshot local and network printing issues •Troubleshot internet/DNS issues •Troubleshot and resolved network issues for laptops, desktops as well as servers and printers •Rebuilt and reloaded Windows XP, Vista, and Windows 7 laptops and desktops•Configured/maintained SonicWALL firewalls•Rebuilt and reloaded Windows Server 2003 & 2008 servers •Ensured servers were up to date by approving, downloading, and installing Windows Server Updates during scheduled maintenance dates•Tested new Windows updates and third party applications and updates on test servers/test environment prior to installation on production servers/systems•Monitored and maintained server health and connectivity •Labeled all servers and their cable connections•Ensured server room stays within temperature threshold •Checked load balance on UPS'

Lagrange, Georgia, United States

•Built, configured and maintained servers for customers•Ran network and fiber optic cable.•Installed fire, security, and surveillance systems.•Maintained an e-mail/web server for Telecom•Provided support for customer servers, networks, and workstations