Resam Andujar Email & Phone Number

NOTE: My position was eliminated due to downsizing the department.Fast Learning, Detail-oriented, and reliable Administrative Coordinator that performs administrative and confidential duties for the Vice President, Senior Director and Directors of the Community Health Department. Develops and coordinates, in an independent manner, assigned projects to ensure smooth implementation plans to meet departmental goals. -Composed, restructured, and revised all processes, procedures, and policies for Community Health Internship and Volunteer opportunities.-Operated and arranged moving 10 Community Health employees from their Bethlehem offices to Allentown Sacred Heart.o This required excessive planning and maintaining a detailed spreadsheet to keep organized.-Tasks include copying, managing calendars, processing checks and employee reimbursement forms, typing, addressing IT issues, ordering office and facility supplies, and other tasks as assigned.-Assists with activities as delegated, including community events that require extensive planning, program development and coordination, specific arrangements, reserving facilities, and other duties as assigned.-Supports directors in utilizing payroll documentation system and acts as a Kronos timekeeper according to Network policy.-Handles and maintains building/office issues for Community Health offices in Bethlehem and Allentown.-Communicates effectively via telephone, and with visitors, screening calls and referring to appropriate person/department.-Handles operational needs of department, in collaboration with Senior Director of the department.-Compiles network-wide community-based information and maintains databases for departmental reports/letters, etc.-Contemporizes and maintains department filing system to provide easy storage and retrieval of all records, forms manuals, related to the operations of the department.-Demonstrates financial responsibility and accountability.

Medical Operations

A highly driven, flexible, and bilingual professional providing high level support to the Vice President of Medical Operations, Administrator of Medical Staff Services, Director of Physician Recruiting, and members of Troika (President, Past-President, President Elect of the Medical Staff). Serve as an effective gatekeeper, managing busy calendars, preparing documents, screening calls, and efficiently handling daily office tasks. Maintain excellent written and oral communication skills, operate effectively within a rapidly growing environment, detail oriented and efficient worker.

Allentown, Pennsylvania Area

Medical Staff Services

Patient Access Center, Lehigh Valley Health Network

Serve as a liaison to the public and all employees within the Lehigh Valley Health Network. Provides outstanding customer service to a wide array of inquiries, from patients and other members of the public by phone, live chat, and email. Collaborates daily with the data analyst to maintain and update the information database. Assist in the development, planning, and participation of various health awareness-marketing events within the community. Work with writers to check and edit information in the company’s monthly magazine. - Team Lead and the' face' of the Lehigh Valley Health Network by participating in a majority of patient/community events. - Physician referrals and new patient appointment scheduling goals are always met providing efficient service for familiar or new patients to the Lehigh Valley Health Network -Flexible team player that leads by example and consistently maintains the highest work output on different tasks. - Always the manager’s top choice to tackle extra projects in or out of the office, such as working in the emergency department or health fairs. - Proven team-builder with great interpersonal skills allowing me to assist others in conflict resolution. - Only Arabic language speaking employee in the department able to provide verbal interpretation services to non-English speaking Arabic patients.

Allentown, Pa

Assisted clients with the application process, including paperwork, screening, reference checks, background checks, drug screenings, and interviews. Managed and maintained client information database. Scheduled appointments with clients for staffing personnel. Provided top-tier customer service to clients by phone and face-to-face interactions.

Allentown, Pa

Conducted interviews with potential new-hires. Also, trained employees on inventory, storage, proper machine use, safety, sales, and customer service practices to increase profits using weekly goals. Managed the set-up of attractive floor sets, offering customers with an enjoyable experience. Created and maintained the employee work schedule. Employed effective interpersonal skills to resolve customer issues and sustain customer loyalty.

Allentown, Pa

Assisted the Human Resources Manager in employee recruitment, interviewing, orientation, and training. Knowledgeable on company policies and procedures to maintain high quality employee relations. Responsibly filed and maintained confidential employee records for further review by the hiring managers. Served as the person of contact for current and prospective employees inquiring about benefits, job openings, workers’ compensation, leave, and payroll issues.-Disseminated recruitment information, application/new employee packets, and handbooks to candidates. - Familiar with laws covering Equal Employment Opportunity (EEO), Family and Medical Leave Act (FMLA), The Health Insurance Portability and Accountability Act (HIPAA), Workers’ Compensation, and unemployment benefits.

Allentown, Pennsylvania Area

Interviewed, trained, and mentored new-hires orientating them to the fast paced environment that is the entertainment industry. Trained employees were equipped with the knowledge necessary to up-sell to customers ensuring they have an enjoyable experience. Employed exceptional interpersonal skills in high-pressure situations with irate customers to maintain a loyal and satisfied customer base. Managed employees to maintain a high-degree of professionalism, customer service, and discipline.

Bachelor Of Science In Business Administration, Human Resources Management, 3.4

Activities and Societies: Volunteer, Community Influenza Vaccination Campaign 2007-Present Vice-President, Society for Human Resource.

College Prep, Business Administration

SADD Keyclub Student Council