Rex Tacadena Email & Phone Number

Chicago, Illinois, United States

Wood Dale, Illinois, United States

Rosemont, Illinois

• Provides desk side services for internal employees.• Provides telephonic support for employees nationwide.• Troubleshoot software and hardware issues.• Deploys new workstations for employees.• Responsible for clearing all company sensitive information from PCs• Reimages PCs using provided Windows 7 and Windows XP images• Provides support for both Windows 7 and windows XP operating systems• Installs software manually and remotely via SCCM• Uses Active Directory to reset policies, implement groups and to enforce policies

Hillside, Illinois

Provide hands-on technical troubleshooting skills to assist customers in person and via telephone in resolving issues with PC hardware, software, security, networking, and peripherals. Consult with customers to determine needs and recommend best solutions and technologies. Serve as IT subject matter expert to answer customer questions and articulate situations, repair options, and steps for error resolution. Supervise 5 team members and lead training to enhance customer service, sales, and troubleshooting skills; orient new staff on standard policies and procedures. Manage workflow schedule to meet repair deadlines; track sales performance of Tech Associates and effectively communicate with team members to meet revenue goals. Efficiently set up wired / wireless networks, home media servers, and printers.Key Contributions:• Expertly build and repair a variety of computers, installing software and components such as hard drives, RAM, optical drives, processors, power supplies, motherboards, and video cards.• Drive increased sales and technical business for company through organization and leadership of PC Tune Up events for local businesses.• Spearheaded implementation of several operational improvements, including enhanced intake / outgoing processes and detailed tracking of work performed on client computers.• Recognized with multiple awards, including 2 Employee of the Month Awards, Allstar Associate of the Quarter, and 3 awards for 100% customer approval rating in secret surveys.

Alpharetta,Ga

Co-founded & co-developed SMAK-stiks and it's core product which was used world-wide in the martial arts, military, and law enforcement. Created and maintained organization's network and website, identifying and mitigating potential risks, resolving problems, and instituting improvements to ensure security and excellent usability. Develop / continually maintain website and provide marketing guidance.

Alpharetta, Ga.

Played instrumental role in web development and served as top-level resource in quickly resolving complex technical issues for leading technology solutions / information search resource, formerly KnowledgeStorm, Inc. Consulted with clients to define requirements, create wireframes / mockups, develop final websites, and provide continual technical support. Collaborated with back-end developers, communicating designs to facilitate top-quality coding and front-end implementation. Provided leadership in development / implementation of standard procedures for creative design and web development. Key Contributions:• Successfully co-designed business process and framework for syndication service, “Simple Syndication,” which allowed duplication of core directory application with maximal reach and speed; improvements significantly increased traffic for partners and enhanced site’s SEO.• Formally awarded and recognized by development and marketing teams for innovative, effective designs and excellent deliverables.

Chicago, Illinois

Supported nationwide clients by telephone and in-person, providing friendly, informative service to customers to resolve software / application / hardware issues and answer questions. Held responsibility for maintenance of corporate Internet site and for creating / maintaining department web pages. Administered networks and installed hardware. Managed loaner equipment system and PC moves. Trained and cross-trained technical support team members.Key Contributions:• Served as Project Lead for multiple projects, driving development of messaging system, virus eradication, intranet, and online help system. • Traveled to out-of-state facilities to train users on Windows operating system