Head Of Customer Success - Americas
Current
Sep 2021 - Present
AeroLeads people directory · profile
Ruy Tiapula De Alencar Email & Phone Number
Head of Customer Success - Americas at Broadridge Trading & Connectivity Services
at
Broadridge
3 work emails found
@fidessa.com
1 phone found area 207
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success - Americas at Broadridge Trading & Connectivity Services
Location
New York City Metropolitan Area, United States
Who is Ruy Tiapula De Alencar? Overview
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Quick answer
Ruy Tiapula De Alencar is listed as Head of Customer Success - Americas at Broadridge Trading & Connectivity Services at Broadridge, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at fidessa.com, phone signal with area code 207, and a matched LinkedIn profile for Ruy Tiapula De Alencar.
Ruy Tiapula De Alencar previously worked as Head of Customer Success - Americas at Broadridge and Vice President Of Customer Support at Exago Inc.. Ruy Tiapula De Alencar holds Bs, Computer Science from Penn State University.
Company email context
Email format at Broadridge
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*@fidessa.com
74% confidence
AeroLeads found 3 current-domain work email signals for Ruy Tiapula De Alencar. Compare company email patterns before reaching out.
Profile bio
About Ruy Tiapula De Alencar
Ruy Tiapula De Alencar is a Head of Customer Success - Americas at Broadridge Trading & Connectivity Services at Broadridge. He possess expertise in unix, trading systems, software development, fidessa, requirements analysis and 16 more skills. Colleagues describe him as "I greatly enjoyed working with Ruy. His years of technical experience contribute to his extraordinary skill in managing relationships with clients and internal specialists (such as myself). An example of what I appreciate about Ruy: he understands when a request is a) non-urgent and unimportant; b) urgent yet unimportant; c) non-urgent yet important; and d) urgent and important."
Listed skills include Unix, Trading Systems, Software Development, Fidessa, and 17 others.
Current workplace
Ruy Tiapula De Alencar's current company
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9 roles
Ruy Tiapula De Alencar work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Support
Mar 2020 - Aug 2021
Regional Head Of Service Desk - Americas
Mar 2018 - Feb 2020
Senior Service Manager
Feb 2017 - Mar 2018
Service Manager
As a Service Manager I work with a team responsible for overseeing the application support floor for all Fidessa sell-side products. I am the primary escalation point for issues relating to production trading environments in both Fidessa's Hosted and Enterprise spaces. I am responsible for the management of critical issues, both internally amongst the necessary technical teams involved and externally with the customer at all management levels.
Jun 2013 - Feb 2017
Implementation Specialist
Responsible for vanilla installation of Fidessa, subsequent configurations and customizations for Enterprise clients, upgrades to new releases, and technical support during go-live and beyond. Primary areas of expertise on the platform include TOP, EMMA, and FIX. Secondary areas of competency include APAS, BEAM, BlueBox, CTAC, FDA, FTW, and XPHUB. Implementation efforts performed using TCL, Expression Evaluator, and SQL.
Jan 2010 - Jun 2013
Software Engineer
z/OS System TesterDevelop and execute test scenarios of Logger and Allocation (part of BCP or the z/OS Kernel) functions and Hyper Swap in Base component during each z/OS release cycle before they become generally available to clients.Troubleshoot problems/bugs found during the testing cycle.Automate test scenarios for regression testing in future releases.zTestware TeamUpdate a workload profiling tool for use in customer engagements.Devise a mathematical formula to balance the sum of many arbitrarily large vectors to closely match a solution vector.COMSEC Team (Common Criteria Security Test Environment)Port and execute z/OS BCP Test Cases for Common Criteria Audit Certification.
Sep 2006 - Feb 2009
Summer Internship
Developed a multithreaded load/stress thrasher for the Common Event Adapter application. Project written in PL/X, C, and C++, culminating in a patent disclosure.
Jun 2005 - Aug 2005
Summer Internship
Redesigned a GIS database interpreter to more accurately map out US countiesUpdated GIS database interpreters to accept all possible data input typesUpdated numerous Microsoft Word macros within a radio frequency compliance technical report generator
Jun 2004 - Aug 2004
Team & coworkers
Colleagues at Broadridge
Other employees you can reach at broadridge.com. View company contacts →
AB
Alexandru Băluţ
Colleague at BroadridgeSighişoara, Mureş, Romania
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HN
Hau Nguyen
Colleague at BroadridgeRancho Cordova, California, United States
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AB
Anil Babu Somarouthu
Colleague at BroadridgeHyderabad, Telangana, India
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TN
Tj Nelson
Colleague at BroadridgeWichita, Kansas Metropolitan Area, United States
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JK
Jerripothula Kavitha
Colleague at BroadridgeHyderabad, Telangana, India
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AK
Anuhya Kodavatikanti
Colleague at BroadridgeHyderabad, Telangana, India
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TP
Tulsi Pedireddi
Colleague at BroadridgeHyderabad, Telangana, India
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VA
Vishwanath Anupindi
Colleague at BroadridgeHyderabad, Telangana, India
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OS
Omar Soza
Colleague at BroadridgeMexico
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DB
Doris Blatchford
Colleague at BroadridgeEl Dorado Hills, California, United States
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Alexandru Băluţ
Colleague at BroadridgeSighişoara, Mureş, Romania
View →
HN
Hau Nguyen
Colleague at BroadridgeRancho Cordova, California, United States
View →
AB
Anil Babu Somarouthu
Colleague at BroadridgeHyderabad, Telangana, India
View →
TN
Tj Nelson
Colleague at BroadridgeWichita, Kansas Metropolitan Area, United States
View →
JK
Jerripothula Kavitha
Colleague at BroadridgeHyderabad, Telangana, India
View →
AK
Anuhya Kodavatikanti
Colleague at BroadridgeHyderabad, Telangana, India
View →
TP
Tulsi Pedireddi
Colleague at BroadridgeHyderabad, Telangana, India
View →
VA
Vishwanath Anupindi
Colleague at BroadridgeHyderabad, Telangana, India
View →
OS
Omar Soza
Colleague at BroadridgeMexico
View →
DB
Doris Blatchford
Colleague at BroadridgeEl Dorado Hills, California, United States
View →
1 education record
Ruy Tiapula De Alencar education
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Penn State University
FAQ
Frequently asked questions about Ruy Tiapula De Alencar
Quick answers generated from the profile data available on this page.
What company does Ruy Tiapula De Alencar work for?
Ruy Tiapula De Alencar works for Broadridge.
What is Ruy Tiapula De Alencar's role at Broadridge?
Ruy Tiapula De Alencar is listed as Head of Customer Success - Americas at Broadridge Trading & Connectivity Services at Broadridge.
What is Ruy Tiapula De Alencar's email address?
AeroLeads has found 3 work email signals at @fidessa.com for Ruy Tiapula De Alencar at Broadridge.
What is Ruy Tiapula De Alencar's phone number?
AeroLeads has found 1 phone signal(s) with area code 207 for Ruy Tiapula De Alencar at Broadridge.
Where is Ruy Tiapula De Alencar based?
Ruy Tiapula De Alencar is based in New York City Metropolitan Area, United States while working with Broadridge.
What companies has Ruy Tiapula De Alencar worked for?
Ruy Tiapula De Alencar has worked for Broadridge, Exago Inc., Fidessa, Ibm, and Sitesafe.
Who are Ruy Tiapula De Alencar's colleagues at Broadridge?
Ruy Tiapula De Alencar's colleagues at Broadridge include Alexandru Băluţ, Hau Nguyen, Anil Babu Somarouthu, Tj Nelson, and Jerripothula Kavitha.
How can I contact Ruy Tiapula De Alencar?
You can use AeroLeads to view verified contact signals for Ruy Tiapula De Alencar at Broadridge, including work email, phone, and LinkedIn data when available.
What schools did Ruy Tiapula De Alencar attend?
Ruy Tiapula De Alencar holds Bs, Computer Science from Penn State University.
What skills is Ruy Tiapula De Alencar known for?
Ruy Tiapula De Alencar is listed with skills including Unix, Trading Systems, Software Development, Fidessa, Requirements Analysis, Tcl, C++, and Testing.
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