I am a people-centric executive with extensive experience improving client satisfaction, retention and growing revenue while reducing costs. My skill strengths are building relationships, execution, business process improvements, contact center, vendor management and passion. My brand is "Sparkle" which is about creating the 'wow' experience with members/clients. My expertise is leading and developing people, reducing costs, exceeding goals in a contact center and operations environment. I treat my partners as team members so together we achieve more! Multiple teams have nicknamed me 'the energizer bunny' as I have lots of energy and I keep going. I am a self starter and learn quickly.I have 25+ years working in various industries: Financial Services, Healthcare and Telecommunications. I am Lean Six Sigma Black Belt certified and recently earned a Digital Marketing certificate.Here are few examples of my accomplishments. • Advocated member experience resulting in increased NPS by 14 points in 24 months.• Reduced attrition by 8.5% achieving under 30% annualized attrition.• Exceeded sales goal by 180%. • Saved $100K annually by automating calls through the IVR. Specialties: Customer satisfaction, Performance Management, Project Management, Contact Centers, Vendor Management, Outsourcing, Customer/Employee Loyalty,Business Process Improvements, Outsourcing, Team Building, P&L, Contract Negotiation, Upselling, COPC certified.Work experience: #UHG, #Optum, #Sprint, #UMB, #Mazuma