Ryan Bannister, Cae Email & Phone Number

Johnston, Ri, Us

Alexandria, Virginia, Us

Responsible for the oversight of the Centralized Application Services and Student Recruitment activities, which encompass the Association's three Centralized Application Services (CAS's), as well as the association’s student affairs activities. Manage the day-to-day activities of a team of four. Portfolio of responsibilities include student recruitment and admissions; diversity, equity, and inclusion initiatives; and career awareness among multiple audiences including APTA members, prospective applicants, and other stakeholders for health professions education. Develop and lead relationships with vendors serving needs in the Education portfolio to enhance services for members, profession and the association.Notable Contributions:• Developed and implemented a multi-year student recruitment strategic plan, increasing the number of events participated in on an annual basis from three to 25, resulting in communication with over 12,000 potential applicants in a one year period.• Lead the Association through the investigation and creation of a new centralized application service for physical therapist assistant programs and applicants.• Manage a multi-million dollar budget, cutting expenses, negotiating new contract terms, and expanding revenue generation sources to increase projected revenue by 13.6% in a one year period.• Introduced a new communication plan with member programs, improving quality of information provided, as well as increasing and standardizing the frequency of contact.• Spearheaded the execution of an inaugural virtual applicant recruitment event for over 300 physical therapist residency and fellowship education programs.• Established and nurtured new relationships with strategic partners integral to the Association's success in increasing applicants to professional education programs.• Serve on internal committees focusing on the Association's diversity, equity, and inclusion; student experience; and centennial celebration initiatives.

Responsible for the oversight and management of two strategically critical member service products which the organization offers - the Dental Hygiene Centralized Application Service (ADEA DHCAS) and Centralized Application for Advanced Placement for International Dentists (ADEA CAAPID). Lead the daily and annual operations of each service, educating non-participating programs about these products, develop and execute outreach and awareness campaigns, recruiting interested education institutions, training users, troubleshooting problems, and evaluating the needs of Association members to best plan for enhancements, training sessions, and face-to-face meetings. Work with all departments within the organization including finance, publications, meeting organization, member relations, and research and policy to achieve revenue goals, implement marketing campaigns, accommodate member requests, and analyze historical and trend data for all assigned services. Partner with outside vendors to ensure the successful management of each application within my portfolio.Notable Contributions:• Developed a detailed 24-month strategic growth plan to increase member participation in ADEA DHCAS.• Increased member participation in ADEA DHCAS by nearly 20% in under 12 months.• Generated content for 10 new national marketing pieces, delivered to leadership of over 330 dental hygiene education programs nationwide.• Introduced a new communication plan with member programs, improving quality of information provided, as well as increasing and standardizing the frequency of contact.• Initiated and delivered numerous new informational and training webinars to Association members and potential applicants, with attendance of up to 500.• Instituted a new data collection process and associated annual reports, providing member institutions with accurate trend data.

Boston, Ma, Us

Governed cross-functional oversight of client interactions with multiple internal teams, serving as a primary resource.Provided best practices and training opportunity ideas based on observations of end-user productivity.Created and maintained client health status report, highlighting relationship health, project status, and user feedback.Partnered with Strategic Account Managers to cross-sell, upsell, and upgrade clients to new products and releases.

Watertown, Ma, Us

Promoted to Director of Account Management for exceeding desired client satisfaction ratings and surpassing expected individual performance goals.Responsible for handling the on boarding of new clients from the software configuration stage through the product launch, and beyond, in addition to serving as an excellent resource for continued guidance and support to clients as they gain experience with the product line. Also charged with developing and successfully executing a detailed new user-training program for new clients, as well as new users of products for existing clients. Acted as a liaison between clients and all internal teams, including IT, Support, Development, Finance, and Operations, served as an advocate for clients, while maintaining the best interest of the company in all matters. Aided in data gathering, reporting, analysis, and trending to better understand market position and customer satisfaction.Notable Contributions:• Managed a portfolio of 13 clients with a user base of over 2,000 individuals.• Maintained a 100% client retention rate by building strong, trusting relationships.• Cross-sold new and added features to the existing client base, increasing revenue and loyalty.• Coordinated marketing events and materials, fostering new business and expanding market penetration by up to 40%.• Represented the company at national conferences, delivering product update presentations to user groups of up to 1,000.• Provided training to an offshore operations team of 20 by traveling internationally, increasing productivity by 50%.

Watertown, Ma, Us

Promoted to Account Manager for effective client relationship management skills and valued interdepartmental leadership abilities.Responsible for oversight of a portfolio of up to 8 clients, offered best-in-class client relations leading to increased customer satisfaction, while also administering individual and group training sessions, both in-person and online, to new and existing product users. Also provided training, job performance reviews, and disciplinary action to an internal operations team of over 15 direct reports.Notable Contributions:• Served as an integral liaison to 6 product advisory boards, ushering in critical product initiatives and enhancements.• Increased productivity of the document processing team by over 25% while also raising accuracy to a level of 99.8%.• Implemented new communication plan, delivered to 10,000+ physical therapy education program applicants annually.

Watertown, Ma, Us

Promoted to Account Coordinator for outstanding customer service and interpersonal skills, and innate ability to comprehend various learning styles.• Served as primary contact point for 2 new accounts. • Oversaw a team of 4 customer service representatives and application specialists. • Coordinated training for 5 newly hired customer service representatives.

Watertown, Ma, Us

• Answered applicant customer service inquiries via phone and email, counseling applicants on policies and procedures.• Processed application documents including transcripts, showing hours verification forms, and letters of evaluation.• Calculated over 30 customized GPAs for over 75 graduate physical therapist education programs.

Dudley, Ma, Us

•Coordinated new national marketing efforts with Director, and traveled to new recruitment territories nationwide.•Determined applicant eligibility for admission and scholarships, making final decisions on offers.•Lead weekly information sessions and tours for perspective students and their families.•Interviewed all applicants from my assigned territory helping them better understand the College and its programs.

Storrs, Ct, Us

•Conducted over 1,000 first-read reviews of applications, including standardized test scores and high school courses.•Traveled to schools nationwide to market the University to interested students, families and Guidance Counselors.

Bachelor Of Arts (B.A.), Political Science And Government

Bachelor Of Arts (B.A.), Sociology