Ryan Bannister, Cae Email & Phone Number

Johnston, RI, US

Alexandria, Virginia, US

• Responsible for the oversight of the Centralized Application Services and Student Recruitment activities, which encompass the Association's three Centralized Application Services (CAS's), as well as the association’s.
• Developed and implemented a multi-year student recruitment strategic plan, increasing the number of events participated in on an annual basis from three to 25, resulting in communication with over 12,000 potential.
• Lead the Association through the investigation and creation of a new centralized application service for physical therapist assistant programs and applicants.
• Manage a multi-million dollar budget, cutting expenses, negotiating new contract terms, and expanding revenue generation sources to increase projected revenue by 13.6% in a one year period.
• Introduced a new communication plan with member programs, improving quality of information provided, as well as increasing and standardizing the frequency of contact.
• Spearheaded the execution of an inaugural virtual applicant recruitment event for over 300 physical therapist residency and fellowship education programs.

• Responsible for the oversight and management of two strategically critical member service products which the organization offers - the Dental Hygiene Centralized Application Service (ADEA DHCAS) and Centralized.
• Developed a detailed 24-month strategic growth plan to increase member participation in ADEA DHCAS.
• Increased member participation in ADEA DHCAS by nearly 20% in under 12 months.
• Generated content for 10 new national marketing pieces, delivered to leadership of over 330 dental hygiene education programs nationwide.
• Introduced a new communication plan with member programs, improving quality of information provided, as well as increasing and standardizing the frequency of contact.
• Initiated and delivered numerous new informational and training webinars to Association members and potential applicants, with attendance of up to 500.

Boston, MA, US

Governed cross-functional oversight of client interactions with multiple internal teams, serving as a primary resource.Provided best practices and training opportunity ideas based on observations of end-user productivity.Created and maintained client health status report, highlighting relationship health, project status, and user feedback.Partnered with.

Watertown, MA, US

• Promoted to Director of Account Management for exceeding desired client satisfaction ratings and surpassing expected individual performance goals.Responsible for handling the on boarding of new clients from the.
• Managed a portfolio of 13 clients with a user base of over 2,000 individuals.
• Maintained a 100% client retention rate by building strong, trusting relationships.
• Cross-sold new and added features to the existing client base, increasing revenue and loyalty.
• Coordinated marketing events and materials, fostering new business and expanding market penetration by up to 40%.
• Represented the company at national conferences, delivering product update presentations to user groups of up to 1,000.

Watertown, MA, US

• Promoted to Account Manager for effective client relationship management skills and valued interdepartmental leadership abilities.Responsible for oversight of a portfolio of up to 8 clients, offered best-in-class.
• Served as an integral liaison to 6 product advisory boards, ushering in critical product initiatives and enhancements.
• Increased productivity of the document processing team by over 25% while also raising accuracy to a level of 99.8%.
• Implemented new communication plan, delivered to 10,000+ physical therapy education program applicants annually.

Watertown, MA, US

• Promoted to Account Coordinator for outstanding customer service and interpersonal skills, and innate ability to comprehend various learning styles.
• Served as primary contact point for 2 new accounts.
• Oversaw a team of 4 customer service representatives and application specialists.
• Coordinated training for 5 newly hired customer service representatives.

Watertown, MA, US

• Answered applicant customer service inquiries via phone and email, counseling applicants on policies and procedures.
• Processed application documents including transcripts, showing hours verification forms, and letters of evaluation.
• Calculated over 30 customized GPAs for over 75 graduate physical therapist education programs.

Dudley, MA, US

• Coordinated new national marketing efforts with Director, and traveled to new recruitment territories nationwide.
• Determined applicant eligibility for admission and scholarships, making final decisions on offers.
• Lead weekly information sessions and tours for perspective students and their families.
• Interviewed all applicants from my assigned territory helping them better understand the College and its programs.

Storrs, CT, US

• Conducted over 1,000 first-read reviews of applications, including standardized test scores and high school courses.
• Traveled to schools nationwide to market the University to interested students, families and Guidance Counselors.

Bachelor Of Arts (B.A.), Political Science And Government

Bachelor Of Arts (B.A.), Sociology