Russell Teater Email & Phone Number

Spokane, Washington, United States

Liberty Lake, WA

I manage and support the cloud infrastructure of clients across AWS, Azure, and GCP platforms.Duties also include creating & maintaining documentation, reviewing existing and upcoming systems, and performing regular security remediation.Balancing multiple, active projects to create customer satisfaction; the current primary project involves transitioning.

Spokane, Washington Area

Responsible for providing hardware and software service and support to Incyte Diagnostics’ users via phone, e-mail, voice mail, IM, and in-person. Personal interactions include employees at all levels to resolve problems and implement new solutions.Will provide weekly reports and statistics for the Service Desk metrics and manage a small team of.

Spokane, Washington

Responsible for providing hardware and software service and support to Incyte Diagnostics’ users via phone, e-mail, voice mail, IM, and in-person. Personal interactions include employees at all levels to resolve problems and implement new solutions.

Liberty Lake, Washington

• Assist customers with all insurance policy questions and changes while documenting to company standards
• Follow all legal and company set procedures to stay within compliance
• Overcome objections to make sure that the customer is satisfied while still providing world-class service levels

Coeur d'Alene, Idaho

- Manage and maintain Active Directory, Group Policy and databases of employees and equipment enterprise-wide.- Install, configure, maintain, and troubleshoot all workstation software, hardware, and peripherals.- Assist in successfully launching new clientele software, hardware, and security requirements.

Coeur d'Alene, Idaho

Assist customers with account changes; produce sales for outbound campaigns

Coeur d'Alene, Idaho

- Assist customers with in-depth product information- Perform inventory functions as needed- Assist manager and assistant manager with closing procedures as needed.

Coeur d'Alene, Idaho

Produce and maintain customer and portfolio records- Develop, track, and follow up on all marketing campaigns (i.e. - electronic, print, etc.)- Create & maintain company website, track site traffic, and respond to inquires

Coeur d'Alene, Idaho

Created and maintained daily, weekly, and monthly IT reports, statistics, and figures for department leaders, as well as for company owner- Produced & revised accurate structural rebar CAD drawings for specific projects- Developed, implemented, and oversaw Standard Operating Procedures for Production Department

Fort Drum, New York

Managed and updated digital records for 13,000+ personnel- Assisted customers with computer-related problems both in person and via telephone - Network Security and System Administration Manager for local area, which has a computer count of over 140 computers- Installed, configured, and maintained computer hardware, peripherals, network hardware and TCP.

Ba, Social & Criminal Justice/Psychology

Diploma, Information Systems Operator/Analyst

Certificate Of Completion, It

High School Diploma, General Studies

Activities and Societies: Key Club, DECA, Marching & Symphonic Band, Choir, Computer Club