Tejaswini Reddy Email & Phone Number

Texas, United States

Olive Branch, MS, US

Plano, TX, US

Boston, MA, US

• Working in AGILE SCRUM/KANBAN environment regularly attending the Status Meetings and updating status to Scrum Master and involved in Code Review meetings, implementing User Stories.
• Designing, developing and administering ITSM suite of applications, Asset Managements and Web services and functional knowledge in experiencing ITSM frameworks. Created new Business Rules/Script Includes/Client catalog.
• Experience with strongly typed view models and helpers and partial views using ASP.NET, Razor, HTML5, CSS3 and jQuery.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Create and maintain API and data integration processes between ServiceNow and other services.
• Created Record Producers, Order Guides and Catalog Client Scripts and Workflows.

Charlotte, NC, US

• Performed Project Scoping, Organization and Management including Business and IT Requirements.
• Created functional and technical specifications documents for various Service Now modules.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
• Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in.
• Participating in meeting with SME’s and Project Managers to analyze the requirements and developing the workflow design of request items using Agile Methodologies.

• Supporting application releases and validating the application end to end and providing the findings/suggestions to Developers and Business.
• Trouble-shooting production incidents with detailed analysis of issues on web, mobile, web services, desktop applications and doing the root cause analysis.
• Developing automation scripts for daily monitoring activities using C#.
• Created Cascading Style Sheets (CSS) to be applied on all web pages.
• Delivery of solutions to the customers to change current operations.
• Implement technology changes and process changes.