Tejaswini Reddy Email & Phone Number

Texas, United States

Olive Branch, Ms, Us

Plano, Tx, Us

Boston, Ma, Us

● Working in AGILE SCRUM/KANBAN environment regularly attending the Status Meetings and updating status to Scrum Master and involved in Code Review meetings, implementing User Stories.● Designing, developing and administering ITSM suite of applications, Asset Managements and Web services and functional knowledge in experiencing ITSM frameworks. Created new Business Rules/Script Includes/Client catalog script/Client Script. ● Experience with strongly typed view models and helpers and partial views using ASP.NET, Razor, HTML5, CSS3 and jQuery.● Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.● Create and maintain API and data integration processes between ServiceNow and other services.● Created Record Producers, Order Guides and Catalog Client Scripts and Workflows.● Created Reports, Workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules.● Setting up Change Management along with Advanced Risk Assessment Calculator (on a script include level).● Involved in development of requirement integration components (SSO, LDAP, and SOAP).● Facilitating ServiceNow Performance Analytics in delivering out-of-box services.● Experienced in implementing intensive manual reporting within the base ServiceNow system, in bringing the best product for current and future analytics.● Provide cost and time estimates for assigned work packages to support the development of time tables and project plans.● Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs.● Handling multiple projects on enhancements and production support.● Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Stand-ups (SUM), Sprint Check-In, Sprint Review and Retrospective and Sprint report generation.

Charlotte, Nc, Us

● Performed Project Scoping, Organization and Management including Business and IT Requirements.● Created functional and technical specifications documents for various Service Now modules.● Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.● Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.● Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in ServiceNow.● Participating in meeting with SME’s and Project Managers to analyze the requirements and developing the workflow design of request items using Agile Methodologies.● Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML.● Configured multiple forms for Asset module using Configuration Management Database.● Created Service Catalog and Request Workflow Design and Configuration.● Designed the Content Management System for Varian system which involved layout, CSS and service catalog work.● Created various workflows for Incident Management, Change Management, Service Requests and SLA's.● Created Buttons and context menus both on form and lists using UI actions.● Generating weekly reports and metrics for IT management. ● Configured metrics for indicating KPI of the Industry in different measure. ● Created many standard workflows which are being re-used and propagated. ● Documented business processes, functional requirements Conduct information flow analysis, process modeling within and across multiple business streams.

Supporting application releases and validating the application end to end and providing the findings/suggestions to Developers and Business. ● Trouble-shooting production incidents with detailed analysis of issues on web, mobile, web services, desktop applications and doing the root cause analysis. ● Developing automation scripts for daily monitoring activities using C#. ● Created Cascading Style Sheets (CSS) to be applied on all web pages.● Delivery of solutions to the customers to change current operations.● Implement technology changes and process changes.● A foundation understanding of ITIL (Service Support, Service Delivery, and Business Services Management).● Designing and implementing ITAM solutions.● Designing architectures for ITAM systems including integrations with financial, HR and other IT systems and ITIL processes.● Experience in project management and detailed technical planning.● Collaborates with all departments of IT, recommends appropriate application change procedures and obtains management approval. ● Escalate unresolved issues to appropriate team and personnel. ● Expert in working/managing with Global teams from US, Sweden, Australia and India. ● Worked with MS SQL Server and Oracle databases in writing T-SQL queries, PL/SQL Stored procedures, triggers, views and cursors for performing operations with the data. ● Programming & Testing the Application according to the requirements.