Rhae Millsaps Email & Phone Number

Raleigh, North Carolina, Us

San Francisco, California, Us

Las Vegas, Nevada, Us

Las Vegas, Nv, Us

• Effective leadership and development of a team of eight responsible for over 350 accounts. Increased productivity 30% in first 60 days of assuming the team• Voice of customer while remaining focused on business and revenue objectives• Create solutions for complex customer service issues and proactive involvement in resolving negative service trend• Ability to quickly identify and escalate priority business issues and collaborate with internal teams to drive issue resolution through communication by clarifying concerns and detailing facts• Engage and on-board new customers, introducing them to new/existing products and services• Proactive outreach to existing customers driving business goals, outreach consisting of weekly customer calls and onsite visits – drives partnership and customer trust and confidence in company, product, and services• Assisted in the resolution of client long-standing issues and concerns resulting in the payment of $6M in past due account receivables• Manage contractual aspects of customer agreements• Develop and execute roadmaps that provide clear framework for product release, iterative planning, and strategic planning ensuring customer needs are met• Conduct Executive Business Reviews with existing customers• Performance goal development and attainment to achieve customer promise expectations• Identification and elimination of barriers to accuracy, efficiency, and quality within the team by establishing processes and developing an ownership/accountability environment through empowerment and reward• Enable a self-driven, customer-focused and innovative team• Identify, own, and champion medium to high complexity cross-departmental initiatives• Proactive involvement and initiation of process improvement • Develop, analyze, and improve strategies and procedures. Able to develop, plan, and implement short- and long-range goals• Ability to overcome obstacles and influence stakeholders to get the desired results

Reno, Nv, Us

Co-developed proposal for strategic core business model and organizational restructuring, including sales strategy development and significant CRM design resultant in co-lead assignment to execute and manage the project. Developed and managed national customer relationship and inventory project. Management of projects included resource allocation, budgeting, planning, implementation, cross-department collaboration, and executive level reporting. Marketed and positioned products to the field cross-jurisdictionally through development of marketing collateral, promotional events, and tradeshows. Conducted extensive market research and data-mining. Developed training documents and materials. Provided executive level support to President/CEO, General Counsel, CFO, Division President, and Executive VP with ancillary support to the Chairman and Board of Directors.

Troy, Michigan, Us

Program Manager in OEM Channel Management. Collaborated with OEM Channel Management Manager. Prepared status reports and updates. Hardware channel client communications and relations. Team collaboration. Cross-department collaboration. Meeting planning. Travel arrangements.

Provided skill enhancement training to educated and under-educated professionals that are transitioning into new employment opportunities.

Facilitated acquisition of quality, pertinent guest speakers for ProNet Group of Reno member meetings.

Composed press releases. Development and management of Sunday School cirriculum from nursery to senior adult, and, supervision of Sunday School instructors. Principle coordinator of special events and outreach activities, large and small venue.

Las Vegas, Nevada, Us

Managed gaming software lifecycle, required extensive cross-functional interface. Composed market requirement documents for product development using results of market research analysis. Marketed and positioned products to the field cross-jurisdictionally through development of marketing collateral, promotional events, and tradeshows. Conducted extensive market research and data-mining. Developed training documents and materials. Utilized Accept 360 software to produce market requirement documents and manage project lifecycle and data. SharePoint used for networked project communications and storage. Used Microsoft Projects software for project management. Proficient in Microsoft Office. Proficient in Mantis Bug Tracker. Extensive Internet.

Managed gaming software lifecycle. Scheduled and prioritized product development against multiple priorities and competitive products. Extensive cross-functional and inter/intra-departmental interface. Marketed/positioned products to field cross-jurisdictionally through development of marketing collateral, promotional events, and tradeshows. Increased product field placements by 12%. Produced/presented product training materials/presentations. Business planning, SWOT analysis, budget planning and forecasting, contract administration. Extensive Internet usage. Market research, datamining. Managed contractual aspects of licensed property (property/music) agreements. Negotiated talent license contracts. Key contributor in the acquisition of significant South African customer contract. Management of talent during tradeshow events/recording sessions. Reviewed graphical images and text content ensuring legal compliance. Provided leadership/supervision to subordinates.

London, Gb

Managed contractual aspects of licensed property agreements. Interfaced regularly with executive management and legal entities from various organizations, internal and external. Extensive interaction with legal counsel developing royalty and software agreements. Negotiated talent license contracts. Key contributor in the acquisition of a significant South African customer contract. Project management to include scheduling, budgeting, and scope resource allocation. Management of talent during tradeshow events and recording sessions. Reviewed graphical images and text content ensuring legal compliance. Budget planning and forecasting, meeting planning. Provided leadership/supervision to one associate product licensing specialist.

London, Gb

Provided administrative support to Director of Customer/Casino Services and Director of Product Management with cross-functional support to Executive VP, Sr. VP, National Managers, and department managers. Provided customer service support. Planned and organized employee events, to include travel and social activities.

Provided executive support to President/CEO, VP Operations, VP Marketing, and General Counsel. Liaison with domestic and International officials and dignitaries. Prepared acceptance speeches and executive presentations. Planned, coordinated, and facilitated company meetings. Executive schedule management. Extensive written and verbal communications. Human resource management. Community public relations, to include communications with city Mayor, district Judges, state Senators. Provided customer service support in call center environment.

Reno, Nv, Us

Provide executive support to the VP Sales and Director of Marketing.

Bachelors, Business Management

Certification, Project Management Essentials

Certificate, Practical Product Manager

Associates Applied Science, Business