Sales And Service Representative (Teller)
Current
Jun 2023 - Present
AeroLeads people directory · profile
Rhae Millsaps Email & Phone Number
Sr. Client Success Manager / Sr. Program/Project Manager
at
First Citizens Bank
2 work emails found
@zendesk.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Sr. Client Success Manager / Sr. Program/Project Manager
Location
Robbinsville, North Carolina, United States
Who is Rhae Millsaps? Overview
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Quick answer
Rhae Millsaps is listed as Sr. Client Success Manager / Sr. Program/Project Manager at First Citizens Bank, based in Robbinsville, North Carolina, United States. AeroLeads shows a work email signal at zendesk.com and a matched LinkedIn profile for Rhae Millsaps.
Rhae Millsaps previously worked as Sales and Service Representative (Teller) at First Citizens Bank and Sr. Program Manager at Zendesk. Rhae Millsaps holds Bachelors, Business Management from University Of St. Francis.
Company email context
Email format at First Citizens Bank
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*@zendesk.com
71% confidence
AeroLeads found 2 current-domain work email signals for Rhae Millsaps. Compare company email patterns before reaching out.
Profile bio
About Rhae Millsaps
I have held management/leadership roles that resulted in higher team productivity through process improvement, empowerment, and creating an environment of ownership/accountability. I have managed global enterprise, corporate, and independent client accounts. I optimized client relationships that resulted in over $6M in recovered past-due payables. I increased productivity and achievement of established business goals and objectives. I revived a failing product line through product lifecycle management and rebranding resulting in a 12% increase in field placements and renewed brand recognition. I created a product management best practices document that encouraged a company shift to an Agile product development methodology; thereby, creating a quick to market development cycle. Administered multiple third-party music and talent agreements resulting in client satisfaction that often exceeded expectations and provided corporate savings of up to 50% in renegotiated use fees. Further, I have formidable background in interpersonal relationships and customer partnerships; and, I am seasoned in problem identification, problem solving, and process improvement. My passion is in problem solving and customer success, both of which must be handled with education, understanding, empathy, and experience.Specialties: Customer relations/service, customer relationship management, product management, project management, problem-solving, communication, training, brand management, establishing KPIs and metrics, contract negotiations/management, third-party in-licensing, competitive analysis, SWOT, roadmapping, market research, market requirement documents, business administration.
Listed skills include Product Management, Management, Project Management, Competitive Analysis, and 31 others.
Current workplace
Rhae Millsaps's current company
Company context helps verify the profile and gives searchers a useful next step.
15 roles · 29 years
Rhae Millsaps work experience
A career timeline built from the work history available for this profile.
Sr. Program Manager
Feb 2022 - Apr 2023
Sr. Project Manager
Jun 2020 - Mar 2022
Sr. Manager, Client Success Management
- Effective leadership and development of a team of eight responsible for over 350 accounts. Increased productivity 30% in first 60 days of assuming the team
- Voice of customer while remaining focused on business and revenue objectives
- Create solutions for complex customer service issues and proactive involvement in resolving negative service trend
- Ability to quickly identify and escalate priority business issues and collaborate with internal teams to drive issue resolution through communication by clarifying concerns and detailing facts
- Engage and on-board new customers, introducing them to new/existing products and services
- Proactive outreach to existing customers driving business goals, outreach consisting of weekly customer calls and onsite visits – drives partnership and customer trust and confidence in company, product, and services
May 2012 - Mar 2020
Marketing Project Manager, Product Manager, & Executive Administrator
Co-developed proposal for strategic core business model and organizational restructuring, including sales strategy development and significant CRM design resultant in co-lead assignment to execute and manage the project. Developed and managed national customer relationship and inventory project. Management of projects included resource allocation.
Apr 2010 - Mar 2012
Program Manager (Contract)
Program Manager in OEM Channel Management. Collaborated with OEM Channel Management Manager. Prepared status reports and updates. Hardware channel client communications and relations. Team collaboration. Cross-department collaboration. Meeting planning. Travel arrangements.
Feb 2010 - Apr 2010
Volunteer Trainer
Pronet Reno
Provided skill enhancement training to educated and under-educated professionals that are transitioning into new employment opportunities.
Mar 2009 - Apr 2010
Guest Speaker Coordinator
Pronet Reno
Facilitated acquisition of quality, pertinent guest speakers for ProNet Group of Reno member meetings.
Mar 2009 - 2010
Sunday School Superintendent
Lvccn
Composed press releases. Development and management of Sunday School cirriculum from nursery to senior adult, and, supervision of Sunday School instructors. Principle coordinator of special events and outreach activities, large and small venue.
Feb 2009 - Feb 2010
Product Strategist/Manager
Managed gaming software lifecycle, required extensive cross-functional interface. Composed market requirement documents for product development using results of market research analysis. Marketed and positioned products to the field cross-jurisdictionally through development of marketing collateral, promotional events, and tradeshows. Conducted extensive.
Jun 2007 - Sep 2008
Product Manager
International Game Technology - Igt
Managed gaming software lifecycle. Scheduled and prioritized product development against multiple priorities and competitive products. Extensive cross-functional and inter/intra-departmental interface. Marketed/positioned products to field cross-jurisdictionally through development of marketing collateral, promotional events, and tradeshows. Increased.
May 2005 - Jun 2007
Product Licensing Specialist
Managed contractual aspects of licensed property agreements. Interfaced regularly with executive management and legal entities from various organizations, internal and external. Extensive interaction with legal counsel developing royalty and software agreements. Negotiated talent license contracts. Key contributor in the acquisition of a significant South.
Apr 2003 - May 2005
Administrative Assistant
Provided administrative support to Director of Customer/Casino Services and Director of Product Management with cross-functional support to Executive VP, Sr. VP, National Managers, and department managers. Provided customer service support. Planned and organized employee events, to include travel and social activities.
Oct 1998 - Apr 2003
Executive Assistant To President/Ceo
Microflex Medical Corporation
Provided executive support to President/CEO, VP Operations, VP Marketing, and General Counsel. Liaison with domestic and International officials and dignitaries. Prepared acceptance speeches and executive presentations. Planned, coordinated, and facilitated company meetings. Executive schedule management. Extensive written and verbal communications. Human.
Oct 1997 - Oct 1998
Executive Assistant
Provide executive support to the VP Sales and Director of Marketing.
1997 - 1997
4 education records
Rhae Millsaps education
Bachelors, Business Management
University Of St. Francis
Certification, Project Management Essentials
University Of Nevada - Reno
Certificate, Practical Product Manager
Pragmatic Marketing
Associates Applied Science, Business
Truckee Meadows Community College
FAQ
Frequently asked questions about Rhae Millsaps
Quick answers generated from the profile data available on this page.
What company does Rhae Millsaps work for?
Rhae Millsaps works for First Citizens Bank.
What is Rhae Millsaps's role at First Citizens Bank?
Rhae Millsaps is listed as Sr. Client Success Manager / Sr. Program/Project Manager at First Citizens Bank.
What is Rhae Millsaps's email address?
AeroLeads has found 2 work email signals at @zendesk.com for Rhae Millsaps at First Citizens Bank.
Where is Rhae Millsaps based?
Rhae Millsaps is based in Robbinsville, North Carolina, United States while working with First Citizens Bank.
What companies has Rhae Millsaps worked for?
Rhae Millsaps has worked for First Citizens Bank, Zendesk, Las Vegas Sands Corp., Scientific Games, and Gametech International.
How can I contact Rhae Millsaps?
You can use AeroLeads to view verified contact signals for Rhae Millsaps at First Citizens Bank, including work email, phone, and LinkedIn data when available.
What schools did Rhae Millsaps attend?
Rhae Millsaps holds Bachelors, Business Management from University Of St. Francis.
What skills is Rhae Millsaps known for?
Rhae Millsaps is listed with skills including Product Management, Management, Project Management, Competitive Analysis, Team Building, Customer Service, Crm, and Market Research.
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