Rich Faulkner Email & Phone Number

San Pedro, California, United States

• Managed grant writing and fundraising for foundation, securing large grants and donations from nonprofits, corporations, and individuals.• Organized and directed foundation programs and operations, including: ◦ Facilitated the publishing and release of a 512-page foundation self-published book, which has grown to become a regional bestseller. Executed desktop publishing, layout, editing, and distribution for both print and ebook. ◦ Coordinated the engineering and development of a foundation-commissioned product (commemorative medal). Roles included drafting, engineering, development, and testing. ◦ Organized a program in which historic artifacts were preserved using the latest 3D scanning technology in partnership with a leading metrology company. ◦ Assisted in a regional program providing essential goods to over 500 homeless veterans, in partnership with one of the nation’s largest veteran-serving nonprofits.

San Pedro, California, United States

Torrance, California, United States

• Developed systems and integrated solutions for small businesses, encompassing Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), payroll, inventory, point of sale, e-commerce, and production management.• Developed a digital content delivery platform enabling ebooks, audiobooks, and other digital content to be purchased in a retail environment. This platform offers instant purchase verification and immediate download/redemption by the consumer without any involvement from the retailer.

Torrance, California, United States

• Directed and managed web presence, e-commerce, and online sales for a vertically integrated apparel line.• Developed an online user experience allowing customers to visually “create their own dress” by selecting parameters such as color, print, dress length, sleeve style, etc. This gave customers a novel, interactive, and intuitive way to order a garment, while reducing an online catalog of over 2,000 SKUs to a single web page.• Supported the sale of a successful garment business to a national retail and e-commerce business.

Rolling Hills Estates, California, United States

• Produced point-of-sale, payroll, and inventory management solutions for retail, wholesale, and manufacturing businesses.• Created interactive and responsive websites and web apps for consumer-facing businesses.• Assisted the development branding and marketing strategies for small businesses.

Torrance, Ca

• Directed and trained sales teams and oversaw individual and department performance metrics.• Trained and managed in-store and on-site technicians (business services, computer repair, mobile phone hardware repair).• Facilitated growth of sales metrics, customer satisfaction metrics, and program success.• Diagnosed and repaired business machines, serving as Lead Technician and Certified On-Site Technician.