Self-employed consultant specializing in web applications and enterprise software integrations, primarily with Oracle Cloud services.

- Worked closely with business process owners of various retail companies to develop reliable cloud integrations between Oracle Service Cloud and: Oracle Field Service, Oracle E-Business Suite, ServicePower Field Service Management Suite, and more.- Designed and built configurable integration platform between Oracle Service Cloud and 9 department ticket management systems (some cloud-based with RESTful APIs, some on-prem with SQL connections or SOAP APIs) for a single county government organization leveraging Microsoft Azure.- Created multiple custom offline-ready web applications for business processes that are used in call centers through Oracle Service Cloud and standalone on mobile devices in the field to facilitate record management and retrieval.- Created, modified, upgraded, and recovered dozens of C# .NET Add-Ins for Oracle Service Cloud customers in retail, state, and local public sector spaces. Converted C# .NET Add-Ins to JavaScript BUI Extensions and consulted with Oracle development teams to deliver phased rollout of BUI console for a client using Oracle Service Cloud in retail locations across North America.

- Worked with Oracle Service Cloud Sales team to architect technical solutions based on customer requirements and provide accurate level-of-effort estimates for contracts.- Assisted Principle Technical Consultants with technical designs for new and upgraded Oracle Service Cloud customizations, including code reviews and security analyses.

- Customized appearance and functionality of Oracle Service Cloud Customer Portal and Oracle Communities (f.k.a. HiveLive) for dozens of customers.- Expanded and maintained secure integrations between Oracle Service Cloud and military personal databases for USAF on DoD Cloud.- Created reusable highly versatile dynamic form system with administration interface for Oracle Service Cloud Customer Portal with multiple methods of access control.- Routinely worked with multiple customers in Manged Services "sustainment" engagements to ensure contained business success and CX improvement by developing new technical customizations for Oracle Service Cloud.

- Customized appearance and functionality of RightNow CX Customer Portal and RightNow Communities (f.k.a. HiveLive) for dozens of customers.- Expanded and maintained secure integrations between RightNow CX and military personal databases for USAF on DoD Cloud.- Created reusable highly versatile dynamic form system with administration interface for RightNow CX Customer Portal with multiple methods of access control.

- Created upgrade test plan process for measuring accuracy and consistency of RightNow version upgrades.- Developed customization documentation standards and processes for RightNow Upgrades team.- Built internal tools for identifying customizations to RightNow CX sites and start of automated tooling to perform and test simple upgrade processes.