Ruth Bautista Email & Phone Number

Singapore

Singapore

• Provides support in Navitaire Passenger Service System (PSS) error investigations, and advises business users in the effective use of system.• Troubleshoots technical issues, and identifies modifications needed in existing applications to meet changing user requirements and work around system limitations.• Identify opportunities that can improve efficiency of business processes.• Assesses and compiles the business requirements for enhancements in NewSkies (Navitaire PSS).• Evaluates and approves the solutions provided by the vendor in the Business and Functional Requirement Documents.• Develops project plans and test cases for project implementations.• Monitors the enhancement projects from conceptualization to post-implementation.• Makes and administers changes to existing codes in the system as required by the project and/or the business unit.• Verifies changes made in the system do not conflict with pre-existing configurations.• Documents and implement procedures for effective reporting, monitoring, testing and solution acceptance.• Proactively communicates & coordinates with related stakeholders at all levels and provide regular reports for progress updates and critical success factors.• Negotiates billing with the vendor for enhancements related to a system bug or defect.

• Review requirements, specifications and technical design documents for multiple Navitaire system enhancement projects.• Develop comprehensive and detailed test plans and test cases for existing and new code of Navitaire’s software systems. • Perform reviews to other QA engineers test cases.• Execute Regression and Functional testing for Navitaire’s software systems enhancements and updates. • Maintain an updated document for test result during each testing activity.• Manage defects including the idetification, logging, tracking and triaging of issues.• Work with cross-functional teams to ensure integration across in-scope applications.• Provide regular status and progress updates to the QA team.• Train other QA engineers about Navitaire - New Skies External Messaging - Revenue Message functionalities i.e., Interline/Codeshare and E-ticketing.

• Executed regression testing for existing product behaviors on different releases.• Handled functional testing for hot patch items on lower product releases.• Investigated and logged encountered issues and bugs in Microsoft Team Foundation Server for monitoring.

Makati, Philippines

• Assessed proponent’s business requirements and expectations.• Documented and monitored project progress with reference to the declared timeline.• Documented all testing results and procedures for effective reporting.• Planned and implemented test strategies, and scenarios after project endorsement.• Identified and reported of found bugs and defects during the testing phase.• Handled System Acceptance Testing for individual ad hoc/patch projects.• Conducted Integration Acceptance Testing for projects that requires conformity with other systems.• Conducted User Acceptance testing prior to deployment where new process and software enhancements are cascaded to business users.