Rick Henderson Email & Phone Number

Boca Raton, Fl, Us

Boca Raton, Florida, United States

Developed and managed key vendor and internal relationships before, during, and after information technology, security, and operational project lifecycle. Oversaw security reviews and policy adherence. Recommended new workflow and systemic processes and cost-saving measures. Directed ongoing development management of both Voice of the Customer & NPS programs for entire national database of print clientele.• Realized budgetary savings of $50K+ annually by partnering with expansive cross-functional team to develop and roll out complex check printing system for for large base of internal customers• Managed and evaluated contract offerings for software license programs for department of 100+ associates that saw consecutive reductions in license expenses year over year• Developed, managed, and scheduled 100+ vendor software service packages• Audit and maintain software usage database, and interpret best practice contract cost strategy • Designed software transition process of 2K+ active customer asset libraries that realized $150K in hosting fees being recovered for subsequent year• Created and drove development of multiple project and software program reporting dashboards that infused databases from various locations, which completed milestones ahead of schedule and under budget

Organized activities of 25+ Print Support Associates. Responsible for large-scale regional and national deployments specific to DPS customers. Designed customer and associate training programs. Managed key vendor support resources and application of implementation efforts.• Oversaw implementation of numerous production programs for national clientele that were accountable for +$1M in revenue annually• Designed and built SharePoint reporting platform, which tracked sales pipeline base of $30M+ and was responsible for closing opportunity cycle on numerous accounts• Nominated 2X for 2010 Global Innovation Award – Student print Program and CSD Retail Print Program• Completed Project Management Core Training

Led DPS support operations, including planning, resource allocation, project supervision, and performance measurement through telephone, internet, and email-based Team of six associates across all DPS sales channels.• Served as vital communications link to 10 Regional Print Sites encompassing 150+ employees• Provided operational support for national retail footprint of 1,500 sites• Reduced annual labor costs 25% annually by implementing team productivity tracking mechanisms

Planned, developed, managed, and executed strategic campaigns designed to increase customer retention, drive account acquisition, build customer loyalty, improve satisfaction, and drive profitable growth revenue.• Grew account base with monthly revenue goal of $1.25M+ • Received Top Sales Team Award 6 times