Richard Thomas Email & Phone Number

Jacksonville, FL, US

Accomplished leader focused on leading by learning and applying experience to optimizing IT efficiency, deliver enterprise-wide strategies, and leverage emerging technologies to maximize the business.

Jacksonville, FL, US

My current responsibilities are to provide Suddath’s Moving and Logistics’ business partners with technology solutions that will lower operating costs, increase productivity, and innovate processes by maximizing our current and emerging technologies throughout our global operating footprint. I manage a geographically dispersed and technically diverse group.

Jacksonville, FL, US

• In my position, I am responsible for directing CSX’s End User Services operations and technology procurement and supply management that span over 22,000 miles of track, 400 locations and 22 states. This includes over.
• Develop strategies and roadmaps for End User Computing key directives (e.g. Zero Touch Deployments, Asset Consolidation, Device Lifecycle Expansion) including retirement strategies
• Oversight of CSX’s Technology Procurement and Supply Management including warehouse, logistics and asset management
• Direct reviews of tools and technologies for improving end user experience and reducing OPEX and CAPEX costs
• Provide leadership and oversight on the digital workplace (e.g. O365, cloud computing) implementation
• Ensure the integrity and quality of end user computing experience throughout the entire technology transformation lifecycle

Jacksonville, FL, US

• My responsibilities included all activities related to the modernization and transformation of CSX’s Waybill (Shipment) and Revenue Systems. My directive was to lead all activities related to the 20+ year old legacy.
• Provide weekly and monthly briefings plus quarterly governance presentations to the CIO, Sr. Directors and key Business Sponsors
• Integrate blockchain and electronic data interchange technologies
• Lead and mentor Business Partner understanding of our modernization application landscape
• Management of all financial capital and operating budgets, requests, reporting and benefit awareness
• Assess opportunities, support develop of business and technical cases, address challenges to reduce risk and issues

Jacksonville, FL, US

Responsibilities include directing all application delivery and support. Alignment and execution of strategic technological directives for CSX's Revenue Services, Billing & Collections and Financial Controller departments.

Jacksonville, FL, US

As the Technical Director of CSX’s Payroll, Human Resources and Training platforms, I led my organization collectively to increase business partner satisfaction. I empowered my staff to produce quality and timely solutions emphasizing reliability, scalability and strategic application and business value. Additionally, I established standardized processes.

Jacksonville, FL, US

• As the Manager of Computing Infrastructure, I directed the company’s data center operations including network, telecommunications, information security and server / computing operations. This role also required me to.
• Created the ability to grow and shrink computing demand with virtual and public / private cloud capabilities
• Created and drove strategic technology directives that provided company and customer benefits
• Directed day to day operational activities throughout the United States
• Oversaw application, infrastructure and technology performance and tuning activities
• Led company-wide architecture and technology program management teams

Jacksonville, FL, US

• While consulting at CSX, I provided program management capabilities for the application technologies related to CSX's Workforce Management platforms. These responsibilities were primarily focused on the modernization.
• Directed operational activities for CSX’s WorkForce Management platform
• Oversaw all application technology and client relationships with CSX’s Position Management System (Payroll), Labor Relations, Aviation and Training departments including external vendors and strategic partnerships
• Streamlined and led the department project management office (PMO)

New York, NY, US

• Directed the technology infrastructure, Project Management Office (PMO) and application development operations for the Merrill Lynch – Financial Data Services (FDS) subsidiary. Accountabilities included Program and.
• Led the integration of the Firm’s financial technology platforms for both International (UK, Dublin, IOM, Jersey) and domestic locations while recognizing a combined savings of millions
• Chaired and implemented the Program Management Office (PMO), Application Governance / Architecture Committee and Application Project Review Board
• Reduced project management operating expenses by implementing emerging and innovative technologies (SharePoint, Cloud Computing Applications)
• Achieved 38% IT & operational process efficiencies including call center service improvements by delivering a Web 2.0 & SharePoint collaboration platform for the development & business organizations
• Automated application development business requirement processes and enabled 100% transparency for client capabilities for both financial and development life-cycle

• Led all technology solutions for Florida East Coast Industries including its subsidiaries of, Florida East Coast Railroad, Gran Central Corporation, EPIK Communications and International Transit Inc. My.
• Led the companies 2000 switch-over with zero technology outages or issues
• Successfully led the companies’ data center consolidation and thin-client strategy resulting in over thousands of dollars in annual savings
• Integrated companies Financial and Accounts Receivable / Payable applications with annualized savings exceeding 300K
• Managed software development project to enhance companies train car tracking through product launch, resulted in increased client satisfaction and company revenue
• Reengineered existing processes for managing software requirements, created synthetic models, and developed project lifecycle processes

Business Administration And Management, General

Bachelor'S Degree, Computer And Information Sciences, General