Richard Thomas Email & Phone Number

Jacksonville, Fl, Us

Accomplished leader focused on leading by learning and applying experience to optimizing IT efficiency, deliver enterprise-wide strategies, and leverage emerging technologies to maximize the business.

Jacksonville, Fl, Us

My current responsibilities are to provide Suddath’s Moving and Logistics’ business partners with technology solutions that will lower operating costs, increase productivity, and innovate processes by maximizing our current and emerging technologies throughout our global operating footprint. I manage a geographically dispersed and technically diverse group of resources that provide unparalleled commitment. My management style continues to produce five 9s application and system availability and high velocity deliverables through team agility, adaptability and standard operating practices that allows us to meet and proactively address market and business partner demands. Activities include: * Develop, collaborate and execute on strategic and tactical technological directives * Manage Department financial P&L, strategy capital and operating expenses* Oversee application and cloud computing infrastructure (Azure) including warehouse and regional office network and application availability and process automation and project deliverables.* Collaborate on infrastructure and application architecture solutions and enterprise compliance* Manage Technology Procurement and Vendor Contract Management and Technical Asset Management * Oversee four departmental teams that include commercial and back office applications supporting infrastructure for a mobile and non-office workforce.

Jacksonville, Fl, Us

In my position, I am responsible for directing CSX’s End User Services operations and technology procurement and supply management that span over 22,000 miles of track, 400 locations and 22 states. This includes over 19,000 end user devices, 200 applications, 9,000 mobile devices and all strategic directives. My responsibilities include daily operational activities and managing a staff of over 35 cross-functional team members. Moreover, my leadership role includes developing and driving the end user computing organizational mission, vision and objectives to achieve the most cost-effective solutions, highest customer-focus and streamlined organizational processes for greater asset management in pursuit of a company-wide goal of “Precision Scheduled Railroading”.Activities include: • Develop strategies and roadmaps for End User Computing key directives (e.g. Zero Touch Deployments, Asset Consolidation, Device Lifecycle Expansion) including retirement strategies• Oversight of CSX’s Technology Procurement and Supply Management including warehouse, logistics and asset management• Direct reviews of tools and technologies for improving end user experience and reducing OPEX and CAPEX costs • Provide leadership and oversight on the digital workplace (e.g. O365, cloud computing) implementation• Ensure the integrity and quality of end user computing experience throughout the entire technology transformation lifecycle• Manage operational stability and service availability in close collaboration with other internal teams and external vendors• Provide leadership mentoring across the organization and to external colleagues• Foster an open-minded culture to gain cooperative and collaborative input of new solutions that leverage Agile methodologies• Work closely to identify key drivers and strategies of my Business Partners to ensure their business needs are understood, and that solutions and services provided meet those needs

Jacksonville, Fl, Us

My responsibilities included all activities related to the modernization and transformation of CSX’s Waybill (Shipment) and Revenue Systems. My directive was to lead all activities related to the 20+ year old legacy applications to current and emerging technology standards such as automation straight-through processing and leveraging blockchain technologies. This multi-year, $45M effort is also charged with instituting capabilities that will minimize technology maintenance support cost while keeping technology current, creating and leveraging enterprise-wide functionality and single-source competencies, while providing greater Business Partner process agility and enhanced self-service functionality. I have developed, and continue to closely mentor, a diverse team of over 60 resources with a range of skills and experiences to ensure all the aspects of this directive are achieved. Activities include: ● Provide weekly and monthly briefings plus quarterly governance presentations to the CIO, Sr. Directors and key Business Sponsors ● Integrate blockchain and electronic data interchange technologies ● Lead and mentor Business Partner understanding of our modernization application landscape ● Management of all financial capital and operating budgets, requests, reporting and benefit awareness● Assess opportunities, support develop of business and technical cases, address challenges to reduce risk and issues● Lead modernization transformational dialogue towards remediation, consolidation and rationalization efforts● Facilitate collaboration among my peers and other applications, operations, infrastructure and business service teams● Identify and lead synergies to become more effective and efficient with resources and financial constraints● Maximize technology capabilities to optimize Business Partner proficiencies while reducing technical cost and involvement by increasing Business Partner self-service capabilities

Jacksonville, Fl, Us

Responsibilities include directing all application delivery and support. Alignment and execution of strategic technological directives for CSX's Revenue Services, Billing & Collections and Financial Controller departments.

Jacksonville, Fl, Us

As the Technical Director of CSX’s Payroll, Human Resources and Training platforms, I led my organization collectively to increase business partner satisfaction. I empowered my staff to produce quality and timely solutions emphasizing reliability, scalability and strategic application and business value. Additionally, I established standardized processes and methodologies within our application development and project lifecycle activities, increased financial acumen and created measurable service metrics and reporting capabilities across my organization. Furthermore, I was responsible for managing and developing over 50 staff members both on and off shore while ensuring that technology, business partner and company initiatives were successfully delivered while realizing operational efficiency and financial benefits.

Jacksonville, Fl, Us

As the Manager of Computing Infrastructure, I directed the company’s data center operations including network, telecommunications, information security and server / computing operations. This role also required me to innovate and expand current services and platform features to align to rapid customer growth and peak business timeframes. I managed the company’s three state data center operations spanning all production and non-production environments, including a hot-hot site disaster recovery solution. Additional responsibilities included multiple computing and operational platforms (Linux, Windows) including system monitoring, server / system administration, data retention, storage administration, capacity and disaster recovery planning, telecommunications, information security and network infrastructure. My role also entailed the responsibility of authoring, leading and organizing the company’s strategic and tactical activities and delivery. My team consisted of over twelve network and system engineers, database administrators and system / storage administrators spanning over five different states and three countries.Activities included: ● Created the ability to grow and shrink computing demand with virtual and public / private cloud capabilities● Created and drove strategic technology directives that provided company and customer benefits● Directed day to day operational activities throughout the United States ● Oversaw application, infrastructure and technology performance and tuning activities● Led company-wide architecture and technology program management teams

Jacksonville, Fl, Us

While consulting at CSX, I provided program management capabilities for the application technologies related to CSX's Workforce Management platforms. These responsibilities were primarily focused on the modernization of CSX’s position management system with additional accountabilities around CSX’s Enterprise Resource Planning (ERP), Payroll, Benefits and Time-To-Gross systems and infrastructure. Activities included: • Directed operational activities for CSX’s WorkForce Management platform • Oversaw all application technology and client relationships with CSX’s Position Management System (Payroll), Labor Relations, Aviation and Training departments including external vendors and strategic partnerships• Streamlined and led the department project management office (PMO)

New York, Ny, Us

Directed the technology infrastructure, Project Management Office (PMO) and application development operations for the Merrill Lynch – Financial Data Services (FDS) subsidiary. Accountabilities included Program and Project Management for five Mutual Fund portfolios, technology infrastructure operations including web-farm, cloud computing environments, telecommunications and data networks, application computing infrastructure, application mobility, service desk operations, software change and configuration management for over 60 domestic and international staff with financial responsibilities.Activities included: • Led the integration of the Firm’s financial technology platforms for both International (UK, Dublin, IOM, Jersey) and domestic locations while recognizing a combined savings of millions• Chaired and implemented the Program Management Office (PMO), Application Governance / Architecture Committee and Application Project Review Board• Reduced project management operating expenses by implementing emerging and innovative technologies (SharePoint, Cloud Computing Applications)• Achieved 38% IT & operational process efficiencies including call center service improvements by delivering a Web 2.0 & SharePoint collaboration platform for the development & business organizations• Automated application development business requirement processes and enabled 100% transparency for client capabilities for both financial and development life-cycle• Re-structured the Technology Business Resumption processes to realize an annual savings of thousands of dollars per year, while increasing resumption capabilities and efficiencies

Led all technology solutions for Florida East Coast Industries including its subsidiaries of, Florida East Coast Railroad, Gran Central Corporation, EPIK Communications and International Transit Inc. My responsibilities were to led data center and network operations, multiple infrastructure initiatives, security and operational directives and processes along with a team of over 20+ staff with combined project, operating and capital budget.Activities included: • Led the companies 2000 switch-over with zero technology outages or issues • Successfully led the companies’ data center consolidation and thin-client strategy resulting in over thousands of dollars in annual savings• Integrated companies Financial and Accounts Receivable / Payable applications with annualized savings exceeding 300K• Managed software development project to enhance companies train car tracking through product launch, resulted in increased client satisfaction and company revenue• Reengineered existing processes for managing software requirements, created synthetic models, and developed project lifecycle processes• Reorganized companies’ computing infrastructure and enhanced network resiliency for rail yards intermodal and truck ramps facilities throughout Florida• Delivered enhanced computing infrastructure including client hardware and data center hardware (firewalls, exchange, file and application servers) • Implemented a centralized application hosting facility (50+ applications) utilizing Citrix and client-side delivery• Implemented a comprehensive technology and business continuity plan for the companies’ business units headquartered in Jacksonville

Business Administration And Management, General

Bachelor'S Degree, Computer And Information Sciences, General