Richard Thurlow Email & Phone Number

Managed and maintained multiple OS environments made up of Linux, Windows and VMware servers. Supported phone routing and reporting systems that routed 180,000 different local and Toll-Free telephone numbers. Supported and monitored 24/7 hosted systems located in remote data centers such as I/O Phoenix Data Center. Built and Implemented system inventory and management system. Migrated Infrastructure from data center environment to Amazon Web services.

Responsible for system planning and management in providing Tier 1-2-3 support for data center hosting over 1000 mission critical systems on a 24x7 basis in multi-platform environment. Our servers hosted thousands of sellers in the small and medium market segment on the WebStore by Amazon® platform. Managed IT staff that supported a large JAVA software development center comprised of about thirty software developers.Supported an infrastructure was comprised of scalable horizontally and vertical hosting environments with multiple web, application and database servers. Well versed using trouble ticketing & change management. Managed all networking equipment, a variety of servers and enterprise level applications, including maintaining and participating in 24/7 pager duty for data center hosting, desktop and WebStore DNS second level customer support. Utilizing PXE boot server built and loaded Linux servers in multiples of 8 at a time. Managed performance, availability, security, monitoring, TCO, capacity planning and hardware allocation for Tier 1 systems. As a member of the management team, I provided strategic direction, ROI and cost saving analysis and budget input for IT projects. Managed several office and data center moves, including office space design for IT requirements including power, data cable, as well as server and network relocation that minimized downtime to employees.Installed and managed redundant Active Directory, DHCP & DNS servers. Managed project to install campus wireless deployment to improve employee productivity. Worked with VMWare and Xen Virtualization in order to create virtualized engineering environments. Managed and supported system and network monitoring. Managed a complex internal audit of all IT operations, processes, standards and controls. Continually evaluated opportunities to streamline operations, standardized processes and implement system upgrades and new equipment to increase performance and reliability.

Pulver Technologies was acquired by Amazon.com in March, 2005) Managed all aspects of IT operations, including operational support, budgetary spending, audits and control, monitoring and security. Established IT department from start-up.Managed multiple Active directory servers for advanced security policies. Planned and implemented expansion growth plan as a result of a 100% increase in number of physical IT assets, volume of data, number of clients and users. Worked collaboratively with executive management on key strategic business and IT initiatives. Extensive experience with designing networks, Web Technology and security systems. This includes routers, switches (Cisco, 3Com), firewalls (Cisco, Checkpoint, NetScreen), VOIP (Asterix), and intrusion detection systems. Administered with various storage solutions such as ISCSI, NAS, SANS.Managed backup systems which utilized automated ATL tape library using VERITAS Backup Exec. Manage and supported Data Center environment with over 300+ servers including Windows, Linux, AS400. Controlled server commissioning / decommissioning utilizing DOD data destruction procedures

Managed IT staff consisting of two Senior Systems administrators, one Junior Systems Administrator and one Database Administrator.Administered IT budget and expenditures.Maintained relationships with customers.

Maintained highly efficient MIS department which operated a MRP Systems (MFGPRO).Managed and maintained EDI transaction system which processed millions of dollars in transactions.Worked and planned large scale projects with $500,000 budgets directly with CEO and CFO.Managed all backup functions for Art Department and MIS Department. Utilizing Legato Networker running on Solaris.Responsible for IT support of production art department, business operations and sales department.Managed research and procurement of IT equipment and vendors.Migrated infrastructure to new 350,000 sq. ft. facility.