Focusing on PM/BA/QA services delivered across all of technology instead of just focusing on application development. In this role, I can ensure that processes, procedures and methodologies are optimized and effective and that we are adhering to our compliance-driven initiatives across the entire organization.

Establishing and leading the development team at Marketing Architects, reporting directly to the CTO. Responsibilities include staffing, project delivery and planning, team development, education and process development. Development methodology uses a combination of Agile, Scrum, XP and Test Driven Development strategies leveraging technologies including .NET, Azure, Visual Studio, html5. Leading the integration of many SAAS solutions together to produce a high performance, secure and resilient cloud based eCommerce platform that delivered year over year revenue growth for 4 years. Additional accomplishments include identifying and implementing solutions for a variety of business needs such as:• Lead automation of email marketing including researching legal limitations, product selection and creative. • EDI integration between 3rd parties and order management system, including platform selection, implementation and subsequent operational management. • Collaborate with Director of Operations on logistics and fulfillment needs for consumer and retail product delivery.• Manage the creation and delivery of business systems reporting servicing both financial and business development team needs. • Training, maintain quality control, reporting and relationship management of 3rd party call center.• Leading the company to achieve PCI Level 2 certification including reducing website risk through ecommerce transaction tokenization, identifying and drafting required documentation, collaboration with infrastructure team to address needed changes and creating and managing corporate security education program• Engagement manager for requirements gathering, and project management of delivery of 3rd party eCommerce sites for advertising partners.• Establish customer service strategy for products, trained and supervised customer support team including development and presentation of training materials, call listening an coaching, metrics review and analysis.

Managing the shared services consultants, balancing workload, scoping new projects, developing processes and procedures to support service offerings, developing service offerings and supporting the sales process to sell these services. Included account management functions inlcuding status reports and meeting, periodic account review, ticket review, analysis and measurement. Set up ticketing system. Implemented monitoring solution.

Requirements gathering and documentation, workflow management, workflow development in LIMS tool, systems integration and reporting and CFR21 part 11 documentation.

Provided customer support, implementation and training services for Target CDS application.