Richard Kohn Email & Phone Number

Orlando, Florida, Us

Orlando, Florida, Us

Orlando, Florida, Us

Orlando, Florida, Us

San Jose, California, Us

DIRECTOR, INSIGHTS & ANALYTICS (2015-2017)Promoted to lead a team of data scientists and business analysts focused on strategic analytics. The team works with multiple sources of data throughout the company to drive decisions and actions that increase revenue and customer value. Areas of focus include consumption analytics, white space and segmentation analysis, and services strategy. The group partners closely with multiple cross-functional departments, including sales, business development, IT, support, services delivery, and product management.MANAGER, BUSINESS ANALYTICS & REPORTING (2013-2015)Promoted to lead a team of talented report creators, database administrators and data analysts tasked to analyze information, track performance trends and report insights used to aid future business planning and decision-making. Partner closely with Support Services, Business Critical Services, and Support Enablement Services. Collaborate with internal support teams to assess program needs, develop solutions and report capabilities to add-value to the overall customer experience. Provide project management including accurate scoping, requirements gathering, ad-hoc reporting, resource allocation, and scorecard development. SENIOR PRODUCT MANAGER, BUSINESS CRITICAL SERVICES (2012-2013)Developed, implemented and maintained service/support strategies for business critical services at large, global enterprise-level clients. Cultivated strong business relationships and worked collaboratively with cross-functional teams to ensure clients have the service/support options designed specifically to match their unique business needs. Combined subject matter expertise of security and information management with deep client perspective to create a broad spectrum of winning product offerings. Focused towards improving systems, process performance, innovation and profitability.

Owned and operated an IT firm offering technology services/products for consumers and small businesses. Aligned with small business partners to understand their needs then deliver custom solutions at a fair rate. Provided an array of technology offerings including website development, phone systems administration, application development, product management, networking, salesforce.com developmen/administration, and both on-site/online IT support using state-of-the-art software and hardware solutions.

Bilbao, Vizcaya, Es

Provided senior-level leadership for all operations across the United States. Developed processes, programs, and strategies to maximize productivity and profitability for the US Support, Information Technology, Sales Engineering, Web Development, Product Management, and Sales Operations business units. Supervised 15+ employees in cross-functional leadership roles. Held full P&L authority for budgeting, forecasting, and expense management. Defined, architected and administered the development of a sales/marketing analytics reporting and automation system; application developed using MySQL and PHP with deep integration into Salesforce.com (CRM).

Boca Raton, Fl, Us

Led the Product Management operation including managing the Engineering and Researching units comprising an 8 person development team, 4 person research team, and 2 person quality assurance team. Collaborated with the CEO, CTO and Directors of marketing and operations to tie in all product requirements and streamline the product development process. Defined product strategy and worked closely with internal developers and external vendors to achieve product vision. Responsible for overarching project management, vendor relationship management, contract negotiations and project communications.

Prague, Cz

Developed a formal plan to implement Product Management within AVG and performed extensive research internally and externally to determine the best organizational structure. Managed a geologically dispersed, 5 person Product Management team comprising both internal junior product managers and external senior product managers between the United States and the Czech Republic.

Atlanta, Georgia, Us

⇨ Led IT, QA, Engineering, Threat Research, Web Development, and Project Management teams⇨ Held full accountability for a multi-million dollar budget⇨ Managed innovative product development program including creating new concepts and applications⇨ Spearheaded the creation of Patent Pending technology that drove research group

⇨ Managed the IT, Web Development, Engineering, Threat Research, and Quality Assurance⇨ Key contributor in building/growing business from 5 employees to 55⇨ Created and guided the Threat Research team⇨ Managed day-to-day operations of local office⇨ Key resource in acquisition process⇨ Led the product direction of consumer applications, corporate applications, SDK's, and Web properties

⇨ Developed and administered proprietary election infrastructure⇨ Implemented tools to improve user experience and data availability⇨ Managed the dynamic data driven web site to allow voters to retrieve live election results⇨ Oversaw Windows, Linux, and Unix based servers in both development and live environments⇨ Responsible for hardware and software acquisitions

Us

⇨ Built online gaming infrastructure with electronic ecommerce/payment system ⇨ Supported over 1M interactive users ⇨ Responsible for product design, IT infrastructure, telecommunication, data center location, and more

⇨ Designed and developed software solutions automating business processes ⇨ Managed networks and systems locally and remotely⇨ Responsible for IT infrastructure, server configuration, management, and acquisition⇨ Managed web development, application development, database design and implementation

Burbank, Ca, Us

⇨ Oversaw payphone system management and application development⇨ Performed comprehensive IT support⇨ Provided Palm OS development and AS/400 data integration

Bachelor’S Degree, Psychology

Associate Of Science (As), Computer Programming & Analytics

Technical Certificate

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies