Sam Daoud Email & Phone Number

Seattle, WA, US

Leading Product, Tech, and Data teams to deliver great prices for Amazon customers world wide.

Los Angeles, California, US

Flowspace is a YCombinator, Series B ($46M total funding) Startup providing ecommerce fulfillment services to small and medium size sellers primarily on Shopify. As CPO I led the product, analytics, UX, and for a short time the Operations team.

Seattle, WA, US

• As part of the international expansion team, I led the launch of Amazon into 3 countries and the migration/integration of Souq.com which Amazon acquired in 2017 for $580M. I also led the product teams in MENA.
• Recruited and managed a team of over ~50 Product Managers, UX Designers, Business Analysts, and Biz Ops.
• Launched Amazon.ae, Amazon.sa, and Amazon.eg at record speed.
• Led tech teams to build full Right-To-Left language support enabling Arabic and Right-To-Left languages globally with >80% adoption in the MENA region.
• Partnered with AWS and Central Search to train and launch region-specific machine learning model and invented novel ways to leverage Amazon’s global data sets across countries/locales which had drastic improvement on.
• Built business case, partnered with local government officials, and worked with public policy, legal, andoperations to grow Amazon exports from UAE.

Dubai, AE

• Souq.com was the largest eCommerce marketplace and retailer in the Middle East and North Africa at the time it was acquired (Amazon’s 4th largest acquisition then). In this role, I was responsible for Operations.
• Managed ~4,000 thousand associates and product/tech leaders across 4 countries.
• Recruited global talent and established mechanisms enforced by our own Warehouse Management System (WMS) that enabled us to ship >1M units per month from 5 warehouses with a.7-day average “click to ship” SLA.
• Scaled our own delivery fleet capacity and geographical coverage to handle 80% of sales volume delivering to 128 cities reaching 89% of the population across the United Arab Emirates, Saudi Arabia, and Egypt.
• Launched Guaranteed Same Day and Next Day Shipping Service and achieved 90.5% delivery estimate accuracy by leveraging machine learning to accurately predict delivery promise and service availability.
• Reduced customer service contacts in half (to.5 contacts per order) by mining voice and ticket data to identify top recurring issues eliminating defects by partnering with upstream stakeholders to root cause and solve.

Dubai, AE

• I joined Souq as CTO right after it was spun out of Maktoob Group and only had a ~10-member product and tech team with annual sales of ~$2M. I scaled out the team to ~400 people in Product, Engineering, Analytics, Data.
• Led the transformation of the business from a consumer-to-consumer listing-based auctions marketplace to a catalog-based fixed price model with controls over marketplace quality. Migrated to AWS.
• Rolled out 1st party Retail, acquired a payment company (CashU), launched our own payment gateway (Payfort now Amazon Payment Services), and rolled out an entirely new mobile responsive website.
• Set up a tech center in Bangalore (~50 people) and acquired a mobile app development company in New Delhi. We won “Best of 2014” in the Apple App Store and I started building WMS and delivery tech teams.
• Launched personalized shopping using collaborative filtering data models, and a search-driven product curation platform to support marketing and category merchandisers.
• Drastically improved search relevance by leveraging big data driven features and doubled down on automated personalized email and mobile push notifications. Built my own data platform and data science teams.

San Jose, CA, US

• Led a cross-functional team responsible for eBay’s reputation platform that includes Seller Standards (Managed Marketplace) and Top Rated Seller programs. The team was responsible for seller performance data.
• Defined the vision for the reputation system within eBay.
• Defined a 3-year roadmap to execute on the vision and deliver business value.
• Rolled out the first version of eBay’s Top Rated Seller Program in October 2009.
• Built a platform that enables eBay to manage the marketplace via various levers including discounts, badging, search promotion/demotion, listing limits, and coaching.
• Built services/APIs to expose data for 3rd party developers to build reports and innovate on the platform.

San Jose, CA, US

• As the lead PM for two major workstreams, I defined eBay’s user-generated content and compromised accounts strategy. I led large cross-functional teams in executing multiple projects to eliminate the threat of.
• Defined and tracked metrics to help quantify and monitor active content related fraud on eBay.com.
• Defined various user-generated content policies and product-level enforcement.
• I invented a new Safe Markup Language that enables basic HTML, CSS, and JavaScript through a predefined “widget” system to enable rich content in a safe controlled manner (Multiple patents issued).
• Designed a global rollout strategy to achieve quick results while mitigating potential negative user impact.
• Public evangelism and speaking at industry events to gain 3rd party developers' and top-sellers' buy-in.

San Jose, CA, US

• I joined eBay as a contractor to work on a project to define ideal backend integration points with PayPal as well as make improvements to the user experience as part of the integration. Below is a summary of my.
• Defined eBay’s safe payments initiative that was estimated to save the company millions in fraud losses per year.
• Created the playbook for future projects that required payment integration between eBay and PayPal.
• Led the global rollout strategy that included live, in-country testing, and performance monitoring.
• Improved the online dispute resolution process to handle disputes across eBay and PayPal.

• I was responsible for defining all product requirements and coordinating the entire development process. This required managing one internal and two offshore teams. One of my major achievements at SureCircle was.
• I worked with the business to define and prioritize product features.
• Removed impediments and shielded development cycles from the outside chaos.
• Successfully managed tens of product release cycles.
• Setup and managed a bug tracking system and triage process.

I co-founded FlyInside.com, a “web 2.0” app for creating Real Estate virtual tours. I built the prototype and acquired the initial set of customers. This allowed us to raise $1M in angel funding and build a 5-person team in Engineering, Marketing, and Customer Support where I acted as the PM, UX designer, and software architect. The site had over 6000.

Waltham, Massachusetts, US

Arabic Design and Localization for Starbucks that enabled their launch in MENA.

• I co-founded a design and development office in the Middle East, and I built a team of Java, PHP, and multimedia developers and designers. I established management and communication mechanisms to work with the.
• Led a team of developers to create dynamic Flash-based websites and multimedia applications.
• Created over 28 dynamic HTML and Flash websites.
• Developed a series of educational CD-ROMs using Macromedia Director & Flash combined with video and audio.
• Negotiated sales contracts with large conglomerates and telecommunications companies.

Bs, E-Business

Education record