Sam Daoud's Location
San Diego Metropolitan Area, United States, United States
Sam Daoud's Contact Details
Sam Daoud work email
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Sam Daoud personal email
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Sam Daoud phone numbers
About Sam Daoud
Product, Tech, Strategy, Platforms, Mobile, Apps, Marketplaces, ECommerce, Trust & Safety, InfoSec, Marketing, Operations, Logistics.
Sam Daoud Work Experience Details
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Director, World Wide Retail PricingAmazon Oct 2022 - PresentSeattle, Wa, UsLeading Product, Tech, and Data teams to deliver great prices for Amazon customers world wide. -
Chief Product OfficerFlowspace Jun 2021 - Mar 2022Los Angeles, California, UsFlowspace is a YCombinator, Series B ($46M total funding) Startup providing ecommerce fulfillment services to small and medium size sellers primarily on Shopify. As CPO I led the product, analytics, UX, and for a short time the Operations team. -
Director Of Product ManagementAmazon May 2017 - Jun 2021Seattle, Wa, UsAs part of the international expansion team, I led the launch of Amazon into 3 countries and the migration/integration of Souq.com which Amazon acquired in 2017 for $580M. I also led the product teams in MENA responsible for Customer Experience (including Web and Mobile experience of Home Page, Search, Checkout, and Payment), Delivery Experience [first 2-years], Seller Central, Retail Vendor Central, Catalog, and localization. I additionally ran the Amazon Global Store, Exports, and Home Services business units in MENA.• Recruited and managed a team of over ~50 Product Managers, UX Designers, Business Analysts, and Biz Ops.• Launched Amazon.ae, Amazon.sa, and Amazon.eg at record speed.• Led tech teams to build full Right-To-Left language support enabling Arabic and Right-To-Left languages globally with >80% adoption in the MENA region.• Partnered with AWS and Central Search to train and launch region-specific machine learning model and invented novel ways to leverage Amazon’s global data sets across countries/locales which had drastic improvement on search conversion.• Built business case, partnered with local government officials, and worked with public policy, legal, andoperations to grow Amazon exports from UAE.
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Chief Operating Officer (Coo)Souq.Com Jun 2016 - May 2017Dubai, AeSouq.com was the largest eCommerce marketplace and retailer in the Middle East and North Africa at the time it was acquired (Amazon’s 4th largest acquisition then). In this role, I was responsible for Operations, Customer Service, Catalog/Content, and the Product/Tech teams supporting Ops, Retail, and Marketplace.• Managed ~4,000 thousand associates and product/tech leaders across 4 countries.• Recruited global talent and established mechanisms enforced by our own Warehouse Management System (WMS) that enabled us to ship >1M units per month from 5 warehouses with a .7-day average “click to ship” SLA.• Scaled our own delivery fleet capacity and geographical coverage to handle 80% of sales volume delivering to 128 cities reaching 89% of the population across the United Arab Emirates, Saudi Arabia, and Egypt.• Launched Guaranteed Same Day and Next Day Shipping Service and achieved 90.5% delivery estimate accuracy by leveraging machine learning to accurately predict delivery promise and service availability.• Reduced customer service contacts in half (to .5 contacts per order) by mining voice and ticket data to identify top recurring issues eliminating defects by partnering with upstream stakeholders to root cause and solve.• Led engineering and product teams to build our own WMS that automated nearly all decision-making in the warehouse and enforced strong controls needed to accurately fulfill eCommerce orders at scale. -
Chief Technology Officer (Cto)Souq.Com Jun 2010 - Jun 2016Dubai, AeI joined Souq as CTO right after it was spun out of Maktoob Group and only had a ~10-member product and tech team with annual sales of ~$2M. I scaled out the team to ~400 people in Product, Engineering, Analytics, Data Science, UX, Quality, and DevOps. I sat on the board and helped raise over $370M from Tiger Global, Naspers, IFC (World Bank), Vulcan Capital (Paul Allen), and others.• Led the transformation of the business from a consumer-to-consumer listing-based auctions marketplace to a catalog-based fixed price model with controls over marketplace quality. Migrated to AWS.• Rolled out 1st party Retail, acquired a payment company (CashU), launched our own payment gateway (Payfort now Amazon Payment Services), and rolled out an entirely new mobile responsive website.• Set up a tech center in Bangalore (~50 people) and acquired a mobile app development company in New Delhi. We won “Best of 2014” in the Apple App Store and I started building WMS and delivery tech teams.• Launched personalized shopping using collaborative filtering data models, and a search-driven product curation platform to support marketing and category merchandisers.• Drastically improved search relevance by leveraging big data driven features and doubled down on automated personalized email and mobile push notifications. Built my own data platform and data science teams.• Launched sponsored products, advertising, and built the Retail Planning Engine to support our category teams make better purchasing, pricing, and markdown decisions. Drove profitability and efficiency goals.• Overall recruited, trained, and established one of the best (if not the best) product and technology teams in the world who are all now senior leaders in various tech companies worldwide including Amazon, Google, and Meta.
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Sr. Product ManagerEbay Sep 2009 - Jun 2010San Jose, Ca, UsLed a cross-functional team responsible for eBay’s reputation platform that includes Seller Standards (Managed Marketplace) and Top Rated Seller programs. The team was responsible for seller performance data aggregation, big data analysis, and seller segmentation to enable outbound communication to sellers, buyers, and internal consumers/systems.• Defined the vision for the reputation system within eBay.• Defined a 3-year roadmap to execute on the vision and deliver business value.• Rolled out the first version of eBay’s Top Rated Seller Program in October 2009.• Built a platform that enables eBay to manage the marketplace via various levers including discounts, badging, search promotion/demotion, listing limits, and coaching.• Built services/APIs to expose data for 3rd party developers to build reports and innovate on the platform.• Evangelism across eBay to promote our reputation system as the source of truth to determine sellers trust level. -
Sr. Product ManagerEbay Nov 2007 - Oct 2009San Jose, Ca, UsAs the lead PM for two major workstreams, I defined eBay’s user-generated content and compromised accounts strategy. I led large cross-functional teams in executing multiple projects to eliminate the threat of malicious active content on-site with minimal disruption to users. I also led initiatives to standardize eBay’s product details page to ensure customers have a consistent and safe shopping experience. Much of the work I did for eBay is still in use today, which is a testament to the quality of solutions in place.• Defined and tracked metrics to help quantify and monitor active content related fraud on eBay.com.• Defined various user-generated content policies and product-level enforcement.• I invented a new Safe Markup Language that enables basic HTML, CSS, and JavaScript through a predefined “widget” system to enable rich content in a safe controlled manner (Multiple patents issued).• Designed a global rollout strategy to achieve quick results while mitigating potential negative user impact.• Public evangelism and speaking at industry events to gain 3rd party developers' and top-sellers' buy-in.
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Product Manager, Trust & SafetyEbay Jul 2007 - Nov 2007San Jose, Ca, UsI joined eBay as a contractor to work on a project to define ideal backend integration points with PayPal as well as make improvements to the user experience as part of the integration. Below is a summary of my achievements in this role:• Defined eBay’s safe payments initiative that was estimated to save the company millions in fraud losses per year.• Created the playbook for future projects that required payment integration between eBay and PayPal.• Led the global rollout strategy that included live, in-country testing, and performance monitoring.• Improved the online dispute resolution process to handle disputes across eBay and PayPal.
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Product/Project Manager (Scrum Master)Surecircle Oct 2005 - Jul 2007I was responsible for defining all product requirements and coordinating the entire development process. This required managing one internal and two offshore teams. One of my major achievements at SureCircle was successfully transitioning the development process from a traditional waterfall process to having multiple agile Scrum teams. Key achievements:• I worked with the business to define and prioritize product features.• Removed impediments and shielded development cycles from the outside chaos.• Successfully managed tens of product release cycles.• Setup and managed a bug tracking system and triage process. -
Co-Founder, Product LeaderFlyinside.Com Jan 2003 - Jan 2007I co-founded FlyInside.com, a “web 2.0” app for creating Real Estate virtual tours. I built the prototype and acquired the initial set of customers. This allowed us to raise $1M in angel funding and build a 5-person team in Engineering, Marketing, and Customer Support where I acted as the PM, UX designer, and software architect. The site had over 6000 active users and 100,000 images uploaded in the first year after launch. We grew the business to a net revenue run rate of $72K. The business was defunct as a result of board disputes on company direction. I have since regained all IP and rights to the business, but it remains inactive. -
ConsultantLionbridge 2004 - 2004Waltham, Massachusetts, UsArabic Design and Localization for Starbucks that enabled their launch in MENA. -
Co-Founder, Tech LeaderArty Media, Inc. Mar 1999 - Jan 2003I co-founded a design and development office in the Middle East, and I built a team of Java, PHP, and multimedia developers and designers. I established management and communication mechanisms to work with the U.S.-based headquarters. I ran the entire operation for a little over a year before returning to California. Key Achievements.• Led a team of developers to create dynamic Flash-based websites and multimedia applications.• Created over 28 dynamic HTML and Flash websites.• Developed a series of educational CD-ROMs using Macromedia Director & Flash combined with video and audio.• Negotiated sales contracts with large conglomerates and telecommunications companies.
Sam Daoud Skills
E Commerce
Agile Methodologies
Product Management
User Experience
Seo
Web Services
Javascript
Xml
Analytics
Leadership
Crm
Project Management
Scrum
Management
Marketing
Web Development
Java
Mysql
Mobile Applications
Css
User Interface Design
Team Building
Entrepreneurship
Web Analytics
Graphic Design
Mobile Devices
Team Management
Xhtml
System Administration
Online Reputation Management
Web Applications
Team Leadership
Database Design
Strategic Financial Planning
Cross Functional Team Leadership
E Commerce Seo
Ecommerce
Online Retail
System Architecture
Online Marketplace
Technology Roadmapping
User Interface
Open Source
Strategy
Web 2.0
Sam Daoud Education Details
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University Of PhoenixE-Business -
Birzeit University
Frequently Asked Questions about Sam Daoud
What company does Sam Daoud work for?
Sam Daoud works for Amazon
What is Sam Daoud's role at the current company?
Sam Daoud's current role is Product & Tech Leader (Amazon, Souq, eBay).
What is Sam Daoud's email address?
Sam Daoud's email address is sa****@****ree.com
What is Sam Daoud's direct phone number?
Sam Daoud's direct phone number is +9627990*****
What schools did Sam Daoud attend?
Sam Daoud attended University Of Phoenix, Birzeit University.
What skills is Sam Daoud known for?
Sam Daoud has skills like E Commerce, Agile Methodologies, Product Management, User Experience, Seo, Web Services, Javascript, Xml, Analytics, Leadership, Crm, Project Management.
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