Director Of Information Systems/ Quality And Creative Technical Solutions/Application And Database
Kansas City, Missouri
Quality and Creative Technical Solutions, October 2012 – May 2014Full Service Technical Solutions, June 2012 – September 2012Application and Infrastructure Support, February 2011 – June 2012Database Services, April 1995 – January 2011Business Unit Development• Developed new internal business with global reach to establish cost effective baseline service for eight separate business units/affiliates using Linux/Unix/Wintel database environments, requiring overall customer service, on time delivery, service commitments, reporting (availability, outages, outage resolution), updates and ongoing maintenance.• Established new Insurance Solutions organization, a global, cross-organizational support group of 15 internal and external FTEs across four business units and five locations. • Formed software quality organization independent of development process to provide oversight of standards, best practices, and enhanced testing/metrics to ensure appropriate quality is administered at each stage of software delivery.Operations Management• Directed organization of 70+ global associates providing internal and third-party processing technology solutions to mutual fund industry, inclusive of development and administration of $6,100,000 annual budget and four business units.Technical Solutions• Developed Model Office concept (Beta testing), allowing business users to collaborate with software developers in production environment prior to launch, for modifying of processes and procedures, and adaption to changes in technology allowing for seamless launch. • Built team of 35 DBA’s accountable for seven database and messaging technologies with 3,750 databases encompassing shareholder records and customer communications. • Accountabilities for infrastructure include implementation of hardware, middleware, network and application software on 58 virtual servers across four global data centers/business units.
