Manages the complete partnership of the largest customer in North America; including both sales and service activities. Leads and coordinates cross-functional teams to ensure customer satisfaction is exceeded and corporate objectives are met.

Responsible for the hardware and software service-related management of the largest strategic account in North America; plus, the overall customer satisfaction of the partnership. Encouraged and fostered close coordination with the national service team, and other internal specialty teams to manage day to day activities and escalations.

Team member for Business Area Neuroscience supporting all Regions of the World on strategy development and projects associated with Healthcare Economics. - Illustrated the need and directed the development of a Cost-Effectiveness model and budget impact model for Elekta’s flagship radiosurgery product. - Oversaw the creation and coauthored a Core Value Dossier for one of Elekta’s key neuroscience products. - Examined the need to track Health Technology Assessments globally and negotiated the agreement for a third party expert to provide this service. - Compiled and continuously monitored Health Economic clinical literature and designed a communication platform to disseminate the data for internal and external customers. - Advised and participated in a steering committee for new product commercialization. - Resolved and supported global sales with various customer related inquiries on Health Economic topics. - Collaborated with Government Affairs department to support lobbying and communication needs in Washington D.C. with topics and data of relevance to health economics.

- Generated customer specific market analysis reports and business plans to support sales. - Negotiated numerous contracts to acquire various data sets associated with Medicare utilization. - Influenced the sales process by being an active participant on sales calls. - Coached the sales team on how to communicate the financial aspects of Elekta’s products, including the development of the financial proforma and reimbursement fact sheets. - Oversaw and prepared the cost-center budgeting process for the department and the order/sales forecasting for Elekta’s long-term planning process. - Examined all Certificate of Need topics; including sales support, tracking applications and proposed regulatory changes. - Supervised the Market Research Analyst position, and had responsibility for strategic planning of the Department. - Instrumental in the creation and launch of AEGIS Radiosurgery Partners, which was a division of Elekta, Inc. - Conducted financial feasibility studies and proforma’s during the sales process for both Elekta and AEGIS. - Generated data associated with sales forecasting, three-year planning, budgeting, and reporting. - Oversaw the development and implementation associated with Elekta’s reimbursement and healthcare policy program. - Coordinated the following activities for market support: development of informational material; sales support material and training; customer training, and other in-house support material. - Examined market dynamics, including healthcare reform, environmental changes, and other dynamics which affect the reimbursement environment for our customers. - Investigated CMS changes, initiated lobbying / consultant efforts focused on the education of Medicare & private payers. Generated reports clarifying issues in relation to reimbursement, including presentation materials and PowerPoint slides to be used by other functions in the company.

- Responsible for the contractual relationship between BCBSGA and over 1,164 physicians comprised of both primary care physicians and specialists in South Fulton, Fayette and Coweta Counties. - Conducted meetings with both physicians and staff to address contractual, billing and credentialing questions. - Coordinated and developed training and educational needs for physician offices. - Coached and assisted physicians and staff with credentialing process and questions pertaining to CAQH (Council for Affordable Quality Healthcare) Universal Credentialing Datasource. - Developed and conducted annual PCP (Primary Care Physician) and Specialist Orientations. - Negotiated and prepared Provider Contracts and Amendments. - Collaborated with plan Medical Directors over Quality Management and focus groups to develop standards to improve patient access. - Conducted detailed claims analysis associated with contract reimbursement and referral and pre-authorization denials for high-volume physician offices. - Developed provider manual for ENT network and Morehouse Medical Associates covering business rules associated with pre-authorizations and detailed step by step credentialing process.