• Completes processing premium finance quotes and adheres to credit/underwriting procedures & guidelines.• Uses creativity and good judgment to provide the client with the best possible solutions to their needs while minimizing the risk to FIRST.• Monitor service requests, quotes, and business from assigned agents, for FIRST’s “Fourteen Warning Signs” and concerning trends.• Coordinate with program compliance team to improve processes and address servicing needs.• Develop and maintains client relationships through superior service.• Accept inbound emails and phone calls from agents and insureds; accept payments, answer questions and resolve concerns on Third Party & other Specialty program quotes/accounts as needed• May perform miscellaneous projects for the Specialty Business management team.

· Act as liaison between buyers and sellers to ensure the highest level of customer satisfaction · Advise and respond to customers about their live sports and entertainment event tickets· Take inbound calls and LiveChat requests from existing customers to answer questions in a friendly and positive manner· Make outbound calls to customers for ticket shipment confirmation and to ensure customer satisfaction· Track shipments on ticket orders for customers and problem solve if tickets are arriving later than expected