Richard Papa Email & Phone Number

San Juan Capistrano, California, US

• Managed the development and implementation of SmartAlerts® for various industries, enhancing revenues and improving customer service.
• Collaborated with utilities, municipalities, courts, universities, and enterprises to integrate text notifications with customers and field personnel.
• Achieved a 99.997% uptime rate since 2009, ensuring high security authentication and immediate communications.

Westborough, MA, US

SpotBus provides a cloud-based AI school bus “Control Center” and “Platform” that increases the safety and efficiency of school bus fleets. Working with Transportation Departments, Transportation Companies, Educators, and Families, to ensure your community’s children get safely to and from school. We partner with customers across the school bus.

• Led a team of 22, with 4 direct reports, that were responsible for day-to-day operations for 2 divisions of the company.
• Drove the strategic acquisition of a hardware and software company from targeting, relationship development, acquisition, and post-acquisition integration.
• Developed and executed business recovery plan, including mitigation of high-risk customers, growth plans, and customer satisfaction.
• Increased sales bookings by 60% and school division revenue by 16%, maintaining even operating expenses while supporting continued growth.
• Developed a business recovery plan, including business restructuring and customer experience, yielding an increase in profitability of 13.4% for 2019 and 16.8% in 2020.

Toronto, Ontario, CA

• Led a team of 35, with 5 direct reports, that drove modernization and continuous improvement program, partnering with business unit leaders and regional vice presidents to identify modernization programs in accordance.
• Served as a consultant to the business and trusted advisor for the executive leadership team taking on projects focusing on ROI programs.
• Drove creation of “state of the art” processes and equipment for new evolving technologies.
• Launched laboratory management system (LIMS) that increased productivity, reduced waste, improved communications and resource planning, and increased utilization.
• Managed the planning, design, and execution of $60M of new laboratories.
• Facilitated training classes: Ken Blanchard’s Legendary Service, Lean Six Sigma, and Situational Leadership.

Toronto, Ontario, CA

• Led a team of 19, with 4 direct reports, that were responsible for day-to-day operations and overall strategic direction of the division.
• Drove product growth in the areas of standards development, climate change, and personnel certification programs.
• Drove strategic relationships with governmental agencies such as ANSI, Department of Energy, Consumer Product Safety Commission, and industry trade organizations.
• Developed multi-generational business plans for all product growth areas.
• Launched personnel certification program for CNG. The program increased divisional revenue by 7.5%.
• Launched climate change program as part of CSA Group North American initiative.

Cuyahoga Falls, OH, US

• Responsible for product growth and profitability within vinyl and metal siding product lines. Developed and implemented associated business plans. Executed market driven product rationalization and new product.
• Achieved $4.8MM incremental sales growth from new siding products.
• Responsible for strategic plans that included the rationalization of multi-branded products to a common platform for increased profitability.
• Saved $4.1MM and eliminated 220 SKUs by rationalizing product offering.
• Company representative on Vinyl Siding Institute (VSI) Code and Regulatory board.

Schenectady, NY, US

• Managed production for the nuclear power & combustion optimization product lines. Reported to the plant manager and led 105 people through 4 direct reports. Managed budget of $110 million.Results included:
• Exceeded operational sales plan 11%, reaching $29M for ‘05 and exceeded ’06 plan by 10%.
• Led Lean Kaizen event for Oil & Gas systems product line. Increased new tool production per day 50% and reduced customer repairs cycle time 40%.
• Managed largest production output with a 12% reduction in workforce achieving second consecutive year of double digit growth.
• Managed all operational functions of production operations. Ie: Production Forecasting, Purchasing, Operational Planning, Personnel Planning, Shipping.
• Lead Expert for OSHA Voluntary Protection Program (VPP) re-certification team.

Bachelor’S Degree, Manufacturing Engineering Technology

Bachelor'S Degree, Manufacturing Engineering