Rick Quinn Email & Phone Number

Chicago Il And Hilton Head Sc

The Quinn Consulting Group, Inc. supports start-ups and early stage organizations that wanted to shift the strategy, culture or capabilities to grow and scale their business rapidly. We helped them align their senior management teams, leaders, other resources and management processes to drive improved customer and employee experiences and financial results. We often started by assessing their competitive position, current core processes and capabilities and to determine where to focus their often limited resources to achieve greater customer satisfaction, retention and word of mouth and employee commitment and engagement to generate the balanced rapid growth and return.

Charleston, South Carolina

eHouse Studio supports companies that are interested in creating unique ecommerce experiences for their customers and results for their organizations. We have years of strategy and marketing consulting and advanced analytics experience. We're focused exclusively on eCommerce with industry experience in retail, CPG, healthcare, technology, real estate and luxury brands. By combining these skills with our expertise in content marketing and our global award winning UI and UX design capabilities, we're able to design and develop e-commerce websites, apps and other digital marketing strategies for our e-commerce clients that precisely represent your brand and delight your customers and drive results. We work with companies ranging from startups to very large companies. Our people are passionate about growing, collaboration, and making a difference in the lives of your customer's and your business.

Greater Atlanta Area

Developed and repositioned the MarketSource brand and introduced the strategy to focus on the newly emerging trend of integrating sales and marketing efforts in large organizations in various industries.

Baltimore, Maryland Area

Consulted on a corporate wide strategic change effort. Also led the development of the Allegis Group Vendor Management Strategy. Then became acting VP of Strategy and Marketing for a couple of the key divisions (see below).

Hilton Head Sc

Performance Drives was an advanced analytics company that did predictive modeling and systems modeling to determine the levers that drove customer experience, behaviors and financial results for large organizations. We built on the seminal predictive modeling work, I lead at Sears in the mid 90's. We linked operational metrics and employee attitudes to customer perceptions, behaviors i.e. retention, increased spending and willingness to recommend vs actual recommendations. Some of our clients were Hyatt Hotels, B&Q (UK retailer), Siemens, Red Lobster and the Money Store.

Baltimore, Maryland Area

I held this position as a consultant. I facilitated a strategy to transform the leadership at TEK and I helped lead the organization through a challenging market that had slowed substantially. I also lead a brand repositioning to move us from an exclusive staffing firm into an IT services company.

Uk

Consulted with Managing Director and Senior Team on strategy and transformation of B&Q a 3B+ pound retail DIY company in the UK.

Barrington Il

Responsible for the development and implementation of a very successful Sears transformation from 1992 until 1996. Lead the development of the first ever predictive modeling that identified key profit drivers from employee, customer and financial information. I co-authored a Harvard Business Review titled The Employee-Customer-Profit Chain at Sears.

Chicago Il

I was responsible for introducing Quality Process Improvement to all Corporate companies such as Discover Card, Allstate, Coldwell Banker, Sears Merchandising etc and ensuring it was implemented.

Northbrook Il

Responsible for shifting the focus of the entire company to create extraordinary customer relations with our clients. Focused on defining customer needs and expectations and creating the processes and culture to exceed those expectations. We substantially improved customer satisfaction.

Responsible for the product marketing for all of Allstate's property lines of insurance.

Boston Ma

Assistant Regional Manager in charge of the P&L for the state of Mass.

Vermont, New Hampshire, Maine And Massachusetts

Managed Districts Sales Managers who managed approximately 200 Allstate Agents.