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Trent Erb is listed as DeltaV MES Life Sciences Manager at Emerson Automation Solutions at Emerson Automation Solutions, a with 10 employees, based in Bradenton, Florida, United States. AeroLeads shows a work email signal at emerson.com and a matched LinkedIn profile for Trent Erb.
Trent Erb previously worked as DeltaV MES Life Sciences Manager at Emerson Automation Solutions and Syncade Product Specialist / Contract Manager at Emerson Automation Solutions. Trent Erb holds Master Of Business Administration (M.B.A.), Business Administration And Management from University Of South Florida.
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Experienced Customer Support Manager with a demonstrated history of working in the engineering industry. Skilled in Operations Management, Analytical Skills, Customer Relationship Management (CRM), Team Building, and Management. Strong engineering professional with a Master of Business Administration (M.B.A.) from University of South Florida Sarasota-Manatee.
Listed skills include Testing, Project Management, Troubleshooting, Engineering, and 28 others.
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A career timeline built from the work history available for this profile.
St. Louis, Mo, Us
I manage the daily operations of the Syncade Cloud and the Syncade Extended Components/Interface teams. The Syncade Service Teams are located in Bradenton, Florida; Pune, India; Cluj, Romania; Manila, Philippines; and San Jose, Costa Rica.
St. Louis, Mo, Us
I manage the daily operations of the Syncade Product Engineering (PE) customer support team. The Syncade PE team consists of 35 members located in Bradenton, Florida; Manila, Philippines; Pune, India; and Cluj, Romania.I develop and maintain 24/7 customer support and customer relationships through monthly customer meetings to evaluate hot button issues. Syncade Product Engineering provides 24/7 support for 225+ Syncade production systems spread over 12 time zones.I work directly with customers and jointly with the Syncade Technology team to provide solutions for MES applications.Managed PE activities include:• Support Call ownership (Syncade Operations Management)• Support documentation (Knowledge Based Articles, Technical Notes)• All Licensing fulfillment and maintenance• Sales support and training• Technology augmentation • Resident Engineers
St. Louis, Mo, Us
Syncade Logistics Product Engineering provides customer supports to all end users of Logistics MES terminal management software. Logistics MES terminal management software includes Truck and Railcar terminal management (LTM) as well as Marine terminal management (LMM).Responsibilities include:• Manage Logistics Product Engineering customer support group for Logistics MES terminal management software.• Developing and maintaining 24/7 customer support and relationships through monthly customer meetings to evaluate hot button issues. Syncade Produce Engineering provides 24/7 support for 31 Syncade Logistics systems spread over 12 time zones.• Host team meetings to evaluate workload and capabilities of Product Engineering team.• Work directly with customers and Emerson Technology to provide solutions for applications.• Troubleshoot and develop technical solutions for customer issues related to software, hardware set up, and configuration.
St. Louis, Mo, Us
A product engineer provides technical support to Syncade customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use. Product engineers work closely with customer and internal software development team to diagnose complex software product issues. Product engineers monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators. Product engineers develop methods and gather technical data to reproduce customer issues, and communicate requirements efficiently to development team. Product engineers ensure compliance with defined service level agreements. Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimize and reduce troubleshooting time. Quickly learns new skills and technologies.Responsibilities include:• Work directly with customers and Emerson Technology to provide solutions for Syncade applications.• Troubleshoot and develop technical solutions for customer issues related to software, hardware set up, and configuration.• Develop workaround solutions for issues related to software errors.• Deploy solutions on live systems critical to customer business operations.• Diagnose and troubleshoot customer issues on live production environments.• Provide input to Technology on the requirements of future engineering tools, based on investigation of field issues• Host team meetings to evaluate workload and capacities of Product Engineering team
St. Louis, Mo, Us
• Performs software quality testing of new features in Syncade Manufacturing Execution Systems software and other related software products.• Performs functional tests from a customer perspective, in addition to stress testing, analyzing systems from a usability perspective and verify performance and capacity metrics.• Author’s software release documentation including Functional/Regression tests, Release Notes and User Guides.
Other employees you can reach at emersonindustrial.com. View company contacts for 10 employees →
Arjay Agapito
Colleague at Emerson Automation SolutionsRound Rock, Texas, United States
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Rashank Dhar
Colleague at Emerson Automation SolutionsUnited States
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Bardia Montazeri, P.E.
Colleague at Emerson Automation SolutionsGreater Houston, United States
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Vishal Kaushik
Colleague at Emerson Automation SolutionsChandigarh, India
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Jeff Chang, Pe, Tuv Fs Eng
Colleague at Emerson Automation SolutionsHouston, Texas, United States
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Tom M. Carroll
Colleague at Emerson Automation SolutionsNew York City Metropolitan Area, United States
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Kelly O'Guynn
Colleague at Emerson Automation SolutionsHouston, Texas, United States
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Rodney López
Colleague at Emerson Automation SolutionsCosta Rica
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Samer Haddad, Chartered Fcips
Colleague at Emerson Automation SolutionsDubai, United Arab Emirates
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Leyla Arrece Toro
Colleague at Emerson Automation SolutionsLongmont, Colorado, United States
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Quick answers generated from the profile data available on this page.
Trent Erb works for Emerson Automation Solutions.
Trent Erb is listed as DeltaV MES Life Sciences Manager at Emerson Automation Solutions at Emerson Automation Solutions.
AeroLeads has found 2 work email signals at @emerson.com for Trent Erb at Emerson Automation Solutions.
Trent Erb is based in Bradenton, Florida, United States while working with Emerson Automation Solutions.
Trent Erb has worked for Emerson Automation Solutions.
Trent Erb's colleagues at Emerson Automation Solutions include Arjay Agapito, Rashank Dhar, Bardia Montazeri, P.E., Vishal Kaushik, and Jeff Chang, Pe, Tuv Fs Eng.
You can use AeroLeads to view verified contact signals for Trent Erb at Emerson Automation Solutions, including work email, phone, and LinkedIn data when available.
Trent Erb holds Master Of Business Administration (M.B.A.), Business Administration And Management from University Of South Florida.
Trent Erb is listed with skills including Testing, Project Management, Troubleshooting, Engineering, Process Improvement, Training, Software Documentation, and Customer Service.
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