Rahul Tripathi Email & Phone Number

Gurugram, Haryana, India

* Delivering comprehensive training programs on cloud processes to new hires.* Developing and maintaining product decks to facilitate effective learning.* Actively participated in Quarterly, Weekly, and Monthly Business Reviews to showcase training productivity and outcomes.* Providing ongoing support and guidance to trainees to ensure successful knowledge retention and application.

Gurugram, Haryana, India

*Utilize cold calling, email campaigns, and social media outreach to proactively identify and research potentialclients, focusing on C-level executives like CEOs, CTOs, CMOs, and VPs.*Leverage strong communication skills to connect with key decision-makers and build strong relationships,understanding their business needs and challenges.*Align closely with Account Managers, providing insightful research and qualified leads while activelyparticipating in the sales cycle to ensure solutions address client requirements effectively.*Utilize the expertise in CRM platforms like Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, Intricatelyand Crunchbase to streamline lead management, qualification, and prospecting efforts.*Expertly qualify potential customers based on BANT (Budget, Authority, Need, and Timeline) criteria, settingup targeted meetings with qualified leads and relevant SMB account managers.

Gurugram, Haryana, India

• Monitor, identity and resolve performance/behavior/attendance issue using prescribed performance management techniques.• Motivating and inspiring the team to surpass their potential.• Reviewing team and agents calls/Chat quality and metrics.• Taking escalation calls from customers.• Actual calibration with client representatives.• Continuous training and re-training of agents, including calibration.• Responsible for extensively driving CSAT/AHT/NPS/Sales.• Providing subject matter expertise to subordinates to driving performance smoothly.• Modify operations as needed to meet SLA under Supervision of Senior/Deputy manager.• Trained in resolving client/cooperate escalation efficiently.• Communicate all process and client related changes to the team within a specific timeline.

Gurugram, Haryana, India

*Provided exceptional support to US and UK customers via calls/chat, tackling a wide range of billing concerns,internet overage charges, landline issues, and home security inquiries.*Led a turnaround in NPS score, transforming negative feedback into positive experiences and consistentlyexceeding service targets.*Demonstrated a strong understanding of key performance indicators (KPIs) and implemented strategies tocontinuously improve each facet of customer service.

Gurugram, Haryana, India

*Managed real-time chat inquiries from customers on Zomato's platform.*Responded promptly and courteously to all customer concerns.*Addressed a wide range of issues, including order delays, cancellations, refunds, account problems, andtechnical difficulties.*Utilized effective communication skills to de-escalate situations and resolve issues efficiently.

Gurugram, Haryana, India

*Confidently handle inbound calls, serving as the first point of contact for customers seeking assistance withorders, product knowledge, account management, and payment concerns.*Demonstrate the ability to address a diverse range of customer needs, including order tracking, productinformation retrieval, account management tasks, and payment processing troubleshooting.*Prioritize maintaining a high NPS score (Net Promoter Score) by consistently exceeding customerexpectations and achieving set targets, reflecting my commitment to excellent service.

Gurugram, Haryana, India

*Utilize outbound calls to engage the Indian market, actively pitching and selling health insurance policies.*Adept at identifying individual needs and crafting personalized insurance plans for optimal coverage andaffordability.*Explain complex insurance concepts in a clear and concise manner, effectively highlighting the benefits andaddressing potential concerns.*Cultivate positive relationships with potential customers, establishing myself as a knowledgeable and reliable guide to navigating the healthcare landscape.