Rahul Tripathi Email & Phone Number

Gurugram, Haryana, India

* Delivering comprehensive training programs on cloud processes to new hires.* Developing and maintaining product decks to facilitate effective learning.* Actively participated in Quarterly, Weekly, and Monthly Business Reviews to showcase training productivity and outcomes.* Providing ongoing support and guidance to trainees to ensure successful knowledge.

Gurugram, Haryana, India

*Utilize cold calling, email campaigns, and social media outreach to proactively identify and research potentialclients, focusing on C-level executives like CEOs, CTOs, CMOs, and VPs.*Leverage strong communication skills to connect with key decision-makers and build strong relationships,understanding their business needs and challenges.*Align closely with.

Gurugram, Haryana, India

• Monitor, identity and resolve performance/behavior/attendance issue using prescribed performance management techniques.
• Motivating and inspiring the team to surpass their potential.
• Reviewing team and agents calls/Chat quality and metrics.
• Taking escalation calls from customers.
• Actual calibration with client representatives.
• Continuous training and re-training of agents, including calibration.

Gurugram, Haryana, India

*Provided exceptional support to US and UK customers via calls/chat, tackling a wide range of billing concerns,internet overage charges, landline issues, and home security inquiries.*Led a turnaround in NPS score, transforming negative feedback into positive experiences and consistentlyexceeding service targets.*Demonstrated a strong understanding of key.

Gurugram, Haryana, India

*Managed real-time chat inquiries from customers on Zomato's platform.*Responded promptly and courteously to all customer concerns.*Addressed a wide range of issues, including order delays, cancellations, refunds, account problems, andtechnical difficulties.*Utilized effective communication skills to de-escalate situations and resolve issues efficiently.

Gurugram, Haryana, India

*Confidently handle inbound calls, serving as the first point of contact for customers seeking assistance withorders, product knowledge, account management, and payment concerns.*Demonstrate the ability to address a diverse range of customer needs, including order tracking, productinformation retrieval, account management tasks, and payment processing.

Gurugram, Haryana, India

*Utilize outbound calls to engage the Indian market, actively pitching and selling health insurance policies.*Adept at identifying individual needs and crafting personalized insurance plans for optimal coverage andaffordability.*Explain complex insurance concepts in a clear and concise manner, effectively highlighting the benefits andaddressing potential.