Results-driven operations executive with extensive experience directing operations, program management and exceptional team building for medium to large-size international companies. Proven ability to successfully develop client relationships in house or virtually. Demonstrated experience in leading, and empowering large diverse teams that collaborate as focused units to achieve aggressive service goals. Able to define and align business strategies, project resources, and systems to maximize customer response times and quality assurance. Effective at leveraging stakeholder relationships, emerging technologies, and process improvements to streamline and enhance operations. Business builder and change agent with strong track record managing department budgets, HR issues, and complex projects. Specialties: Strategic Growth Plans | Quality Assurance | Complex Project Coordination | Process ImprovementValue Chain Optimization| Risk Mitigation| Resource Management | Strategic Planning & Tactical Execution | Strategic Partnerships and Alliances | Call Center Operations | Program Management | Life Cycle Management | Business Integrations | Global Team Building | Communications | Public Speaking
Listed skills include Call Centers, Leadership, Insurance, Process Improvement, and 45 others.