Rob Turnage Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

Managed Los Angeles operations of Berlin-based digital agency specializing in user experience, corporate branding and digital transformation.

Los Angeles

Managed all things administrative and financial in the Los Angeles office of Berlin-based Edenspiekermann.• Budgeting and cash flow forecasting• People operations including recruiting, hiring and payroll administration• Policy and procedure development• Client contracting and project documentation• Office management

Greater Los Angeles Area

• Directed back-office operations for nine residential facilities, two outpatient addiction treatment centers and 4 satellite offices• Managed housekeeping, kitchen staff and maintenance technicians; approximately 45 direct reports• Worked directly with controller and accounting staff on accounts payable, invoice/purchase order approval and budgetary compliance; managed multiple petty cash accounts• Developed and implemented operations department workflow application (desktop and mobile) that included document management, personnel files, new hire onboarding, contractor management, vendor resources and procurement• Partnered with HR and department heads for recruiting and onboarding• Contractual experience including negotiating real estate leases, equipment leases, service agreements• Deployed project management and ticketing system to report and track capital improvements, facility maintenance, equipment repairs, health and safety concerns, etc.• Participated in planning and implementation of expansion from 13,000 to 50,000 square feet of combined office, residential and outpatient treatment space including design and construction phases• Maintained environment of care consistent with OSHA, California Department of Health Care Services and Joint Commission guidelines including regulatory compliance; oversaw preparation for new site licensing as well as license renewal• Administered Microsoft Office 365 accounts for 200+ employees and provided onsite IT support; assessed larger IT issues and outsourced as necessary• Managed fleet of 16 company vehicles

Torrance, Ca

• Responsible for business and technical operations for automotive services company with annual revenue of $6 million• Managed staff of 25; performed ongoing development, training and oversight to ensure consistently high levels of customer service, technical skills and quality control• Ensured compliance with company policies and procedures• Responsible for all governmental reporting, regulatory compliance and legal affairs• Worked with involved parties to negotiate acquisition of business and managed seller’s transition team

Torrance, Ca

• Directed company-wide sales efforts• Collaborated with clients, creative and customer experience teams to develop marketing campaigns and special events• Landed fleet management account servicing companies such as Chevron, Johnson & Johnson, Merck Pharmaceuticals and Toyota• Developed and produced print collateral, marketing materials and incentive programs• Co-managed successful acquisition and outfitting of additional 23,000 sq ft of combined office space and production area• Designed and implemented company intranet solution resulting in more efficient work flow, document management, interoffice communication with immediate access to large volumes of technical data and reference material• Deployed and maintained all technology platforms and supervised related employee training programs• Responsible for creating presentations as well as drafting proposals and contracts

Torrance, Ca

• Managed project to update legacy computer systems (customer management, technical writing, diagnostics and invoicing) into integrated solution• Responsible for daily operational support including IT issues, facility maintenance, infrastructure, etc.• Facilities management, outfitted and maintained combined 25,000 sq ft office space and production area• Published employee manual, job descriptions, standard operating procedures and other HR documentation• Worked with controller to streamline business office operations and processes

San Francisco

• Customer service and guest relations for boutique hotel with focus on entertainment industry clientele and VIP groups• Daily hotel operations including PBX operation, reservations, concierge services and various projects as required• Collaborated with planning teams and provided logistics support for special events• Performed accounting duties including reconciliation, revenue reporting, forecasting and report generation

Santa Monica, Ca

Bachelor Of Architecture (B.Arch.)

Associate Of Arts (A.A.)