• Access infrastructure on a regular basis to ensure it continues to meet necessary demands. • Manage daily operations of the IT department. • Develop new strategies and IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction. • Coordinate the needs of the in-house IT experts and remote employees, vendors, and contractors. • Protect customer data from outside infiltration through encryption, secure data storage, and other necessary means. • Assist with the installation of new hardware and software and help train employees on its use. • Manage and oversee departmental quotas. • Offer suggestions for possible upgrades and changes within the IT department.

Identifies, troubleshoots, and resolves hardware, software, and network-related problemsencountered by end-users of the casino network.Configures and installs Windows workstations and operating systems in response to thedemands of a complex network design.Create, establish, and maintain standard operating procedure documentation. Assists end-users on the use and features of the various operating systems and applications on various platforms.Performs primary network system administration on network servers as needed.Installs, certifies, and troubleshoots campus and remote-campus network cabling infrastructure,including a wide variety of local area network equipment and software.Install, configure, maintain, and upgrade Microsoft Windows Server operating systems and applications.Uses established ticketing system to log requests; monitors progress, tracks problem resolution,identifies patterns of failure, researches bug fixes and implements solutions; communicates withmanager regarding unresolved problems.Configure, maintain, and deploy Cisco network hardware where needed.Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.

Operated and maintained communication links and equipment supporting over 4000 users on Fairchild Air Force Base.Monitored network performance; applied troubleshooting techniques to isolate and resolve network operation and management issues.Configured and deployed switches to designated locations to support users.Implemented network wide port security deployment to increase the security of the network by only permitting one computer and one VoIP phone per user facing network port.Implemented critical Cisco IOS versions upgrades for the Fairchild Air Force Base network consisting of over 400 individual network switches and routers across multiple locations to mitigate security vulnerabilities.Designed documentation for the Fairchild Air Force Base network to allow for quicker troubleshooting of network issues, deployment of new buildings and switches, and retirement of devices.

Monitored and maintained over 900 Defense Information Systems Agency (DISA) and Global Information Grid (GIG) circuits.Sustained five Integrated Digital Network Exchange (IDNX) nodes and corrected facility and equipment alarm to 11 sites.Maintained and operated 42 Asynchronous Transfer Mode (ATM) and ten Synchronous Optical Network (SONET) nodes providing integrated network connectivity and bandwidth to 57,000 DoD users.Directed restoral actions for Ramstein Systems Control, 18 sub sites, DISA, USAFE HQ, Deutsche Telekom.