Supervise a large team of Account Managers and Account Support to drive revenue and retention of over 2,000 accounts. Develop global strategies, programs, and initiatives to empower transformation across the organizations to better serve our customers. • Drive revenue and retention of over 2,000 Accounts delivering a total book of business over $500 Million. • Maximize skills in data analysis and business intelligence tools to identify opportunities of improvement. Define targeted marketing campaigns to drive revenue by an increase of 14% YOY and retention by 10% YOY. • Strengthen new global strategies for internal optimization using test and learn strategies along with 3rd party integrations and automation. • Overhaul reporting, dashboards, and visualizations assessing business and individual contributor performance to increase efficiency and visibility by over 50%.• Developed and deployed global Small and Medium market portfolio management method and approach to help increase customer engagement by 300% while increasing our level of service by 20%. • Deployed program in Australia and EMEA with operational guidelines, training, marketing content, and reporting dashboards.• Identified missing revenue with high impact results over $50 million in 2019 – winning over $10 million in retention via renewals.Previously - Successfully created and implemented proof of concept for evolved function to better serve clients by taking a more strategic, proactive, and sales focused approach; resulting in new program and team formed. o Created plan through data analysis of historical data and analysis.o Resulted in $20 million of sales opportunity for growth – winning over $10 million and increasing retention via renewals. o New program filled operational gap in growth and development thereby creating a path for Corporate Account Managers to grow and learn into the new function and beyond.

Created strategic alignment of IT and Business Unit's roadmaps. Collaborated with Senior Leadership, Partners, and the Brands to facilitate engagements and drive results around Cloud Strategy, Datacenter Solutions, and reducing Technical Debt. Drove business decisions with a customer focused approach.• Reduced Datacenter footprint saving Brand Expedia $3 Billion in potential operating costs through Cloud Migration and Virtual Server strategies.• Collaborated with IT partners to fill gaps and discover what customers are consuming from IT. Includes Account Mapping, Datacenter Consumption Matrices, detailed customer-facing navigation, how-to resources, and documentation of the IT organization.• Aligned roadmaps and uncovered opportunities to drive Executive Business Reviews of IT. • Executed SharePoint sites to operationalize function and increase collaboration internally and externally. • Innovated the Monthly Business Review's, Executive Engagement, and collaboration in Partner Reporting that adds value to the customer by increasing visibility of 30%.

Built and marketed EBC Direct Program to increase adoption in taking the “On Campus” experience direct to customers in their region. Collaborated in agenda development to plan and execute Microsoft’s enterprise message to CxO clients to advocate for customer’s specific needs. • Executed the facilitation of briefings in a fast-paced environment for CxO level executives. • Refined, implemented, and produced program development strategies for effective and efficient program management, creating a predictable, scalable, and high-touch experience.• Established solutions for Microsoft products and speaker fulfillment at the EBC. • Executed over 2000 briefings, which generated $4 Billion in revenue.• Exceeded a customer satisfaction score of 8.2 of a 9-point scale.• Provided escalation support for all open agenda topics of Datacenter and Cloud Computing products. 99% fill rate for sessions that were unfilled within T-10 days of briefing.

• Directed 4 separate locations that include 30 sales representatives. Exceeded sales objectives month over month. • Evaluated talent in the post training process for the largest Verizon Wireless Retailer.• Designed and created the award-winning Pacific Northwest Mentor Training Guide.• Implemented training program with a 90% success rate in completing sales goals.

• Exceeded sales tier requirements in first 3 months. • Promoted to Sales Coach responsible for training of 50 sales representatives.• Generated an award-winning personal marketing referral program that increased personal sales and created a loyal customer base.