• Conducting home visits and disbursing official documents to tenants. • Create case management admission notes using tenant encounters to facilitate. • Assistance to members in the transferal and enrollment of benefits. • Assistance in paying bills such as rent, phone bills, and electricity.

• Managed merchandise selections, window displays, stocking, and backroom • Administered all cash transactions and reconciled them at the end of the day • Monitored all work done by employees to ensure compliance to store policies • Resolved customer issues and ensured resolutions in a timely manner

• Conducted in-person proactive outreach to New Yorkers to connect them to keep government benefits and services (such as food stamps, housing, health insurance, and public transportation) • Tabling at events that are hosted in communities and neighborhoods in all of the five boroughs• Door-to-door canvassing • Connecting and interacting with New Yorkers through text and calls to provide support with programs/services such as the Affordable Connectivity Program and Fair Fares NYC program

• Observed cars at gas pumps and ensured theft attempts are documented• Oversaw store and gas pump security• Reviewed schedule and stock procedures and suggested improvements

• Sold Christmas trees, Christmas ornaments, and traditional Christmas dishes • Oversaw bakery operations by providing assistance for high-volume orders

• Organized and folded clothing in appropriate locations • Assisted with high rates of customer satisfaction • Interacted with customers to ensure proper clothing attire and accessories were given