Start ups

MEFCO HOME FINANCE - Founder and Responsible Manager in Mortgage Finance Broking. Accredited Residential Loan Originator for Australian Major and Minor Banks and Non Bank Lenders. From First Home Buyers, Investors, Property Strategists to Large Portfolio Managers (Ceased Company in August 2019 and ceased MFAA Membership on 7 Sept 2021)MEFCO COMMERCIAL FINANCE - Commercial Property and Property Development Projects - Due Diligence, for small to large Commercial Development and Businesses as a Going Concern

Sales and Service of Westpac Business Banking and Home Loan product suite. Business Accounts to Bank Guarantees and Performance Bonds, Trusts and Trust Accounts. Home Mortgage Loan Processing from loan increases, security property porting, mortgage releases, loan product and term variations and safe custody and storage of Title Deeds.Business Development, Local Area Marketing, Manage Mortgage Broker relationships and lead sourcing for Business Lending.

Investment Banking Associate and Management Consulting Specialist - Structure and Facilitate Funding Proposals for Corporates using Debt Market Instruments. Conduct Financial Analysis, Feasibility studies and Strategies for clients requiring Rescue Capital and/or Liquidity Gaps due to restricted Commercial Lending following the 2008 Global Financial Crisis.

Role Description (1) Prepare reports and analysis to identify variation management opportunities over 26 Key Performance Indicators across Telstra’s Sales Channel Network (4000+ staff across 32 Call Centres, 225 Telstra Shops, Dealer Network, Personal Calling Channel and Online Channel)(2) Draw insights, and validate opportunities and threats. Present to Sales and Channels Executive Director‘s Leadership Team. (3) Lead and host weekly competitor Intelligence video teleconference for Telstra Consumer Group Managing Director and Senior Executive team.(4) Prepare weekly competitor activity communication for Telstra CEO outlining ‘implications’ and ‘suggested changes' to strategy’.(5) Perform data and statistical analysis, to draw insights and increase revenue and cost reduction across the Consumer Channels business staffing 4000+ staff.Key Achievements(1) MBM (Market Based Management) Transformation Strategy execution at market segment levelTelstra recorded 12% - 40% BTL sales growth in segments. Strategic insights paved the way for launching Telstra’s value based pricing strategy and strategic differentiation.(2) 3G ATL Strategy - Context: In 2005, Telstra and Hutchison 3 jointly launched Australia’s first 3G mobile network. Telstra remained cautious with 3G as its’ profitability was yet unproven - Competency Demonstrated: Used Paired T Tests on dependent samples to validate Use Case - Result: Telstra aggressively launched 3G mobile products ATL to increase market share by 4% points.(3) 80% of Calls Answered in 20 Seconds (Best Practice Grade of Service or GOS) - Context: In 2003 Telstra decided to shift its call centre Speed of Answer from 80% answered in 60 seconds to 80% answered in 20 seconds, to align with world’s best practice - Competency Demonstrated: Designed a Multiple Regression Simulator with 2 Way ANOVA (Model Accuracy R2 = 88%).

Telstra Broadband Application Processing Department (Staff 70+) - Operations Manager, reporting to National Broadband Activation Manager. Labour forecasting, recruiting, training, scheduling, real time monitoring, performance analysis, performance management, downsizing and staff reshuffling with automation technology deployment. Manage IT support and monitor new IT systems deployment.

Outbound Telemarketing and managing Inbound customer service enquiries on Telstra's general public phone numbers