Ruan Stevens Email & Phone Number

British Columbia, Canada

South Africa

1. Sales:- Assess and target new relationships and maintain them. - Adhere to and meet all KPI's.- Achieve monthly, quarterly, annual targets.- Complete daily and monthly reports.- Compare/monitor competitors’ activities & product trends in the retail market, report such activity.- Develop & Maintain Customer Relationships and develop, grow, and retain assigned accounts within the designated territory. - Initiate and manage sales promotions, training and scheduling of customers visits arranged in conjunction with the Marketing Manager and Sales Manager and in line with the budget or forecast. - Manage and respond to customer queries and on-going support requirements.- Initiate structured sales review meetings with key companies / branches / customers. - Identify new sales opportunities and communicate to all relevant parties in terms of brands, projects, or markets.- Communicate sales performance with the aid of reports and draw up short-term /long term plans for merchants/branches sales targets.- Manage structured call cycles and call plan with regard to customer visits, road trips, launches and provide feedback of all actions resulting from such visits.- Manage marketing intelligence, competitor analysis, competitor activity. - Reporting on - Sales by customer/country/product, Competitor activities, Product significance, Customer significance, Promotional activities, Training, any relevant information required or is entered into the CRM system on a regular basis.

Port Elizabeth, Eastern Cape, South Africa

1. Service technician:- Provide technical plumbing assistance and advice on specified products. These brands include Grohe, Cobra, ISCA, Libra, Plexicor, Vaal, and APEX.- Replace taps and mixers for the brands Grohe, Cobra and ISCA. - Replace and serve hot water cylinder pressure control valves, safety valves and vacuum breakers.- Assess, repair, or replace defective products. - Planning of daily routes and service calls between team.- Managing customer service calls.- Process orders and documents timeously and keep customers always informed.- Follow up on customer orders, quotes or complaints.- Provide a high standard of documentation accuracy. - Identify and report product faults and probable causes. - Attend site meetings with plumbers who report service calls.- Submit a monthly report to the senior technician – product support. - Report on competitors’ products and activities.- Recommend future opportunities to improve sales.- Installation of showroom display boards at plumbing merchant stores. 2. Product Trainer:- Provide technical product training sessions to local plumbers to promote LIXIL products.- Manage key accounts: Attend to site meetings on major construction projects with architects and engineers.3. Customer Service:- Deal with customers in a diplomatic manner by providing suitable solutions to their problems.- Manage service calls/customer complaints to be done within the turnaround time.4. Warehouse Supervisor:- Manage store/stock room to ensure accurate stock level reflection.- Responsible for stock-taking, stock organization and stock management. - Installation of showroom display boards- Ensure that the office at the service department is clean and always presentable for clients.- Ensure stock room, storage room and office space are neatly organized.

Cape Town, Western Cape, South Africa

1. Service technician:- Provide technical plumbing assistance and advice on specified products. These brands include Grohe, Cobra, ISCA, Libra, Plexicor, Vaal, and APEX.- Replace taps and mixers for the brands Grohe, Cobra and ISCA. - Replace and serve hot water cylinder pressure control valves, safety valves and vacuum breakers.- Assess, repair, or replace defective products. - Planning of daily routes and service calls between team.- Managing customer service calls.- Process orders and documents timeously and keep customers always informed.- Follow up on customer orders, quotes or complaints.- Provide a high standard of documentation accuracy. - Identify and report product faults and probable causes. - Attend site meetings with plumbers who report service calls.- Submit a monthly report to the senior technician – product support. - Report on competitors’ products and activities.- Recommend future opportunities to improve sales.- Installation of showroom display boards at plumbing merchant stores. 2. Product Trainer:- Provide technical product training sessions to local plumbers to promote LIXIL products.- Manage key accounts: Attend to site meetings on major construction projects with architects and engineers.3. Customer Service:- Deal with customers in a diplomatic manner by providing suitable solutions to their problems.- Manage service calls/customer complaints to be done within the turnaround time.4. Warehouse Supervisor:- Manage store/stock room to ensure accurate stock level reflection.- Responsible for stock-taking, stock organization and stock management. - Installation of showroom display boards- Ensure that the office at the service department is clean and always presentable for clients.- Ensure stock room, storage room and office space are neatly organized.

Cape Town, Western Cape, South Africa

1. Team Lead & Plumber: - Technical Consultancy.- Provide on-site quotations.- Conducting reports. - Supervised and managed team on-site. - General plumbing maintenance, i.e. fixing leaking taps and replacing them.- Mechanical plumbing- Clearing of blocked sewer lines.- Leak detection.2. Jet Machine Operator/Drain Maintenance: - Worked with mobile high-pressure engine water jet machines. - Drain cleaning – hydro jetting.- Drain clearing – rotary machines. - Navigational pipeline tracking.- Pipe repairs. and pipe coating.- "No dig" pipe repair systems.3. Commercial General Plumbing: - Executing site inspections. - Installation and service maintenance of heat pumps & solar systems.- Installation of pool backwash tanks.- Polyurea surface & tank coating.4. Water Saving Solutions: - Installation of rainwater filtration systems.- Installation of sectional water tanks.- Installation and service maintenance of greywater systems, rainwater harvesting. - Operating vacuum jetting unit.- Liquid waste removal and disposal.5. Driver: - Ensure vehicle and machine sustainability.- Ensuring stock levels are correct.- Ensuring equipment maintenance. and high-pressure jet machines serviced.

Cape Town, Western Cape, South Africa

1. Sub contracted to Solar rise:- Contracted by Solar Rise to execute solar installations and maintenance. 2. Sub contracted to Business Essentials: - Installing water pump systems, this includes and not limited to water tank installations with high pressure pumps. - Greywater installations with sump pump systems. - Sprinkler systems and heat pump geyser installations. 3. Plumber: - Installation of geysers.- Digging trenches to lay new sewerage and drainage.- General plumbing maintenance, i.e. fixing leaking pipes and replacing faulty taps.- Renovations and construction plumbing including mechanical plumbing.

Cape Town, Western Cape, South Africa

1. General plumbing maintenance: - Reading of building plans.- Fault finding and repairs of leaking pipework and taps.- Fixing or replacing toilet cistern inners such as filling valves and flush valves.- Installing and maintenance of domestic hot and cold-water cylinders. - Installation of new toilets.- Measuring, cutting threading, and bending pipes to required lengths and angles.2. Sewerage maintenance: - Installation of sewerage and drainage as per building plans.- Installation of copper and PVC pipework.- Clearing blocked drains and waste outlets of sinks, basins, and showers.- Leak detection.- Replacing of blocked and broken pipes.3. Certificate Of Compliance (COC) Repairs: - COC inspections and repairs according to South African regulations.

City Of Cape Town, Western Cape, South Africa

1. Qualified Geberit technician: - Installation and service maintenance of Geberit water systems.2, Plumber:- General plumbing maintenance.- Installation and service maintenance of concealed toilet systems and sanitary ware.3. Small bathroom renovations: - Installation of toilets, mixers and basins.- Installation of new showers and baths.- Service maintenance on Geberit electronic taps systems.4. GoZone Service Technician and Installer of:- Subcontracted service agent to a purified water company GoZone. - Service and maintenance on reverse osmosis systems as well as installations of the complete systems.- Installing the 3-stage polypropylene sediment removal filters.- Installation of big whole house water filtration systems.

Cape Town, Western Cape, South Africa

1. Plumber:- Maintenance of leaking taps, blocked drains and small residential renovations for example:- Laying sewer lines, installing baths, installing showers and shower doors, back to wall installations by bringing your hot and cold points down to the designated rooms etc.- Hot water cylinder replacements and maintenance replacing elements, anode and thermostats.

Cape Town, Western Cape, South Africa

1. Sales:- Assist customers before, during and after the purchasing process by executing product advice.- Creation of quotes and invoices.- Creation of tenders.- Following up with customers.2. Warehouse and logistics managing assistant:- Follow up on stock orders.- Delivery route planning.3. Assist with administration:- General reception duties, i.e., answering the telephone and directing visitors. - Assist with company events, product launches, trade shows and exhibitions.4. Driver:- Client home and site deliveries.- Collection of stock and delivery of stock.

Red Seal, Plumbing Technology/Plumber

Trade Certificate, Plumbing Technology/Plumber, Pass

Geberit Certificate, Plumbing Technology/Plumber, Pass

National Senior Certificate, Matric, 12