Ruan Mendes Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

- Policy Sales: Assist customers in selecting and purchasing various types of insurance policies, including auto, and travel insurance.- Policy Reviews: Review existing insurance policies with clients to ensure they have adequate coverage and recommend adjustments as needed.- Client Assistance: Address customer inquiries and provide information about insurance products, coverage options, and claims processes. Assistance provided in person, via phone, and through email.- Claims… Show more - Policy Sales: Assist customers in selecting and purchasing various types of insurance policies, including auto, and travel insurance.- Policy Reviews: Review existing insurance policies with clients to ensure they have adequate coverage and recommend adjustments as needed.- Client Assistance: Address customer inquiries and provide information about insurance products, coverage options, and claims processes. Assistance provided in person, via phone, and through email.- Claims Support: Guide clients through the claims process, helping them understand their coverage and assist in filing claims with insurance providers.- Pricing: Generate insurance quotes for clients based on their needs and risk profiles, providing clear explanations of coverage options and costs.- Documentation: Maintain accurate records of client interactions, policy details, and transactions.- Adherence: Ensure that all insurance practices comply with industry regulations and company policies, including licensing requirements and ethical standards.- Personalized Service: Develop and maintain strong relationships with clients by providing personalized service, addressing their concerns, and fostering trust.- Continuous Learning: Stay informed about changes in insurance products, industry trends, and regulatory updates to provide accurate and relevant advice to clients. Show less

Vancouver, British Columbia, Canada

- Guest Relations: Maintained direct contact with guests.- Luggage Delivery: Delivered guests' luggage and belongings to their rooms.- Departure Assistance: Removed guests' luggage and belongings from their rooms and accompanied them until everything was transferred out, ensuring all items were checked with the guest.- Guest Requests: Fulfilled guest requests by transporting items between rooms, including dental kits, shaving kits, sewing kits, or any other necessities.-… Show more - Guest Relations: Maintained direct contact with guests.- Luggage Delivery: Delivered guests' luggage and belongings to their rooms.- Departure Assistance: Removed guests' luggage and belongings from their rooms and accompanied them until everything was transferred out, ensuring all items were checked with the guest.- Guest Requests: Fulfilled guest requests by transporting items between rooms, including dental kits, shaving kits, sewing kits, or any other necessities.- Document Delivery: Delivered documents between departments as needed.* Experienced a layoff during the COVID-19 pandemic and rejoined the team upon the hotel's reopening. Show less

Vancouver, British Columbia, Canada

- Quarantine Plan Verification: Reviewed and verified the accuracy of quarantine plans for Canadian citizens, Permanent Residents, and foreign nationals entering Canada to ensure compliance with COVID-19 protocols.- Documentation and Compliance: Ensured that all required documentation for quarantine plans was correctly completed and aligned with government regulations and public health guidelines.- Traveler Assistance: Provided guidance and support to international travelers regarding… Show more - Quarantine Plan Verification: Reviewed and verified the accuracy of quarantine plans for Canadian citizens, Permanent Residents, and foreign nationals entering Canada to ensure compliance with COVID-19 protocols.- Documentation and Compliance: Ensured that all required documentation for quarantine plans was correctly completed and aligned with government regulations and public health guidelines.- Traveler Assistance: Provided guidance and support to international travelers regarding quarantine requirements and procedures to minimize COVID-19 spread and ensure a smooth entry process.- Reporting and Coordination: Coordinated with government agencies and LifeLabs to report discrepancies or issues with quarantine plans and facilitated timely resolutions to maintain adherence to health and safety standards. Show less

Rio De Janeiro

All tasks performed adhered to The Leading Hotels of the World standards:- Direct Guest Relations: Engaged with guests at Fasano Hotel, customers at Fasano al Mare restaurant, and patrons of Baretto Londra bar, providing personalized service.- Check-In Procedures: Contacted guests upon arrival to carry out check-in procedures, including verifying documentation, processing payment, and confirming preferences to meet client expectations and fulfill The Leading Hotels of the World… Show more All tasks performed adhered to The Leading Hotels of the World standards:- Direct Guest Relations: Engaged with guests at Fasano Hotel, customers at Fasano al Mare restaurant, and patrons of Baretto Londra bar, providing personalized service.- Check-In Procedures: Contacted guests upon arrival to carry out check-in procedures, including verifying documentation, processing payment, and confirming preferences to meet client expectations and fulfill The Leading Hotels of the World standards.- Guest Profile Management: Entered guest profiles into Opera Full Service after check-in, using their documents and credit card information to guarantee their consumption and daily rates at the property.- Reservations and Coordination: Made reservations for restaurants, sightseeing tours, and car services in collaboration with the concierge staff.- Reservation Management: Negotiated and entered new hotel reservations into the system during the absence of the Hotel Reservation department, such as on holidays and weekends.- Email Management: Managed the reception email inbox, ensuring replies to incoming messages within a 24-hour deadline.- Preparation for Upcoming Guests: Prepared registration forms for guests arriving the next day.- Check-Out Procedures: Conducted guest check-outs according to The Leading Hotels of the World standards.- Issue Resolution: Addressed and managed any issues causing delays in room availability on busy days, ensuring minimal discomfort for the guests. Show less

Rio De Janeiro

All tasks were performed in accordance with The Leading Hotels of the World standards:- Guest and Staff Communication: Maintained telephone relationships with guests of Hotel Fasano, customers of Fasano al Mare restaurant, Baretto Londra bar, and all hotel staff.- Daily Reporting: Prepared and sent daily reports to Front Desk managers, including occupancy reports, guest in-house reports, and arrival reports.- Guest Satisfaction Surveys: Sent satisfaction surveys to guests following… Show more All tasks were performed in accordance with The Leading Hotels of the World standards:- Guest and Staff Communication: Maintained telephone relationships with guests of Hotel Fasano, customers of Fasano al Mare restaurant, Baretto Londra bar, and all hotel staff.- Daily Reporting: Prepared and sent daily reports to Front Desk managers, including occupancy reports, guest in-house reports, and arrival reports.- Guest Satisfaction Surveys: Sent satisfaction surveys to guests following their departure.- Pre-Arrival Communication: Sent pre-arrival messages to guests to inquire about their preferences, enabling staff to better prepare for their arrival.- Guest Profile Updates: Updated guest profiles in the system by researching information online to enhance personalization.- Arrival Planning: Coordinated arrivals during high occupancy periods to ensure a smooth guest experience, assisting other departments such as Butler Service and Reception.- Request Follow-Up: Monitored and followed up on all guest requests until completion by the relevant department.- Opera Full Service: Utilized the Opera Full Service system for various operational tasks.- Lost and Found: Assisted with managing Lost and Found items in collaboration with the housekeeping department.- Charge Management: Entered charges into the system for guest transactions.- Wake-Up Calls: Performed all scheduled wake-up calls for guests. Show less

Rio De Janeiro

All tasks performed adhered to The Leading Hotels of the World standards:- Guest Relations: Maintained direct contact with guests of Hotel Fasano, customers of Fasano al Mare restaurant, and patrons of Baretto Londra bar.- Arrival Assistance: Made initial contact with arriving guests, assisting them with luggage and other personal items.- Luggage Delivery: Delivered guests' luggage and belongings to their rooms.- Departure Assistance: Removed guests' luggage and belongings from… Show more All tasks performed adhered to The Leading Hotels of the World standards:- Guest Relations: Maintained direct contact with guests of Hotel Fasano, customers of Fasano al Mare restaurant, and patrons of Baretto Londra bar.- Arrival Assistance: Made initial contact with arriving guests, assisting them with luggage and other personal items.- Luggage Delivery: Delivered guests' luggage and belongings to their rooms.- Departure Assistance: Removed guests' luggage and belongings from their rooms and accompanied them until everything was transferred out, ensuring all items were checked with the guest.- Guest Requests: Fulfilled guest requests by transporting items between rooms, including dental kits, shaving kits, sewing kits, or any other necessities.- Document Delivery: Delivered documents between departments as needed. Show less

- Provided personalized support to customers by addressing inquiries, offering product recommendations, and resolving issues;

Diploma Of Education, Service Excellence For Business

Bachelor'S Degree, Human Resources Management And Services

Diploma Of Education, Tourism And Hospitality