Ru Tang Email & Phone Number

New York, Ny, Us

Morris Plains, New Jersey, United States

• Facilitate the move or relocation of employees of 25+ corporate clients and other brokers, managing 300+active moves concurrently• Coordinate the closure of 1400+ home moves since 2019 contributing millions of dollars of profits in ahistorically punishing housing market• Sync with the VP to provide on-going training and development to relocation accredited Sales Associates to enhance overall broker performance, utilize best practices, and increase customersatisfaction• Network and built rapport with Certified Weichert brokers and agents across 103 Weichert offices coveringNJ, NY, PA, MD, VA, DC, DE• Ensure compliance of the sales offices with relocation accreditation and training programs by monitoring thequality and quantity• Act as the initial point of contact for transferees to conducting needs analysis for permanent housing andbuilding harmonious relationships• Establish procedures for process improvement on CRM/SaaS platforms to stream-line day-to-day production• Develop an interactive and evolving training manual to cross-train Broker-to-Broker, Home Finding, and HomeMarketing departments• Manage first level escalations from customers and clients.• Supervise transactions from customer/agent relationships to commission payments upon closure• Act as liaison between agents, benefits coordinators, attorneys, lenders, and clients to meet rigorousdeadlines and demanding clientele expectations• Collaborate with Expense, Cash, and Commission departments to ensure timely fund disbursement• Prioritize and coordinate under pressure to effectively meet real estate contract deadlines• Negotiate and sign referral agreements between brokerages ensuring accuracy in paperwork and recordkeeping• Responsible for running weekly and monthly reports to monitor volume fluctuations, team volumedistribution, pending sales, and closing activity

Morris Plains, New Jersey, United States

• Managed call center floor upwards of 45+ employees, achieving increased earnings through effective trainingand service improvements• Monitored sales floor operations for inbound/outbound calls and internet webforms, resulting in hundreds ofinternet leads daily• Updated training programs and created revised training manuals to minimize call escalations and support aconfident and knowledgeable team• Contributed to the development and the implementation of CRM software, improving workflow efficiency• Conducted valuation analysis on team performance to develop strategic plans for higher lead potential• Proactively prepared weekly individual meetings with each employee to assess progress• Enforced department policies and procedures, carrying out corrective and disciplinary actions offeringeffective, positive, and constructive feedback to drive results• Hired and retain top tier talent, promoting entry-level members to leadership positions• Ran day-to-day scheduling to be properly staffed and oversee submission of employee payroll through ADP

Morris Plains, New Jersey, United States

Morris Plains, New Jersey, United States

Morris Plains, New Jersey, United States

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General