Ict Support Engineer
CurrentJob Profile (Roles and Responsibilities): -• Responsible for handling individual client IT Infrastructure issues and taking ownershipof the issues related to hardware and software support.• Act as a first point of contact for escalations; recommend upgrades and replacement of required hardware and IT related issues.• Handling critical and complex end user issues and resolving them within the SLA’s andmeeting customer expectation.• Preparing weekly reports on incidents… Show more Job Profile (Roles and Responsibilities): -• Responsible for handling individual client IT Infrastructure issues and taking ownershipof the issues related to hardware and software support.• Act as a first point of contact for escalations; recommend upgrades and replacement of required hardware and IT related issues.• Handling critical and complex end user issues and resolving them within the SLA’s andmeeting customer expectation.• Preparing weekly reports on incidents and requests and presenting internally to the management.• Hands on experience in working for critical and complex projects for Clients and delivering them as per the project timelines.• Resolving issues for applications based on privileges and guiding them to appropriate team till the resolution for the issue is accomplished.• Configuring, Managing and troubleshooting Microsoft Windows 2003, 2008, 2012 and 2016 Server.• Administrating and Troubleshooting Backup, scheduling and processing for any client servers and users machines data recovery.• Performing inventories, IT Audits and continuously updating database. Show less
