Ict Support Engineer
Current- Job Profile (Roles and Responsibilities): -
- Responsible for handling individual client IT Infrastructure issues and taking ownershipof the issues related to hardware and software support.
- Act as a first point of contact for escalations; recommend upgrades and replacement of required hardware and IT related issues.
- Handling critical and complex end user issues and resolving them within the SLA’s andmeeting customer expectation.
- Preparing weekly reports on incidents… Show more Job Profile (Roles and Responsibilities): -
- Preparing weekly reports on incidents and requests and presenting internally to the management.
Mar 2015 - Present
