As an experienced and passionate Network Administrator, I have a proven track record of delivering exceptional support and solutions in diverse and complex computing environments. With over 4 years in the industry, I have honed my skills in troubleshooting, root cause analysis, and customer advocacy, ensuring optimal performance and satisfaction for end-users.Key Highlights:Technical Expertise: Proficient in managing and resolving issues in Linux (RedHat, CentOS), Windows, MacOS, iOS, Chrome, and Android systems. Strong diagnostic skills and in-depth understanding of the OSI model, TCP/IP networking, VLANs, subnetting, and firewalls (netfilter/iptables).SaaS Experience: Extensive experience supporting SaaS applications, providing technical guidance, conducting training sessions, and ensuring smooth onboarding for customers.Web Security Solutions: Hands-on experience with web categorization and filtering software such as Squid Proxy and OpenDNS, ensuring network security and compliance with access policies.Certifications: CompTIA Security+, CCNA, Microsoft Azure Fundamentals, and currently pursuing CompTIA A+.Collaborative Approach: Skilled in working with cross-functional teams, including developers, QA, and product teams, to deliver high-quality solutions and improvements.
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Network AnalystInert ItWaterloo, On, Ca
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Network Security AnalystInert It Jan 2023 - Aug 2024Tested and qualified new Network and Security Infrastructure solutions, including LAN, WLAN, and WAN systems• Designed and implemented automation systems for task management, environmental monitoring, and failure alerts• Led project initiatives to improve and stabilize Network and Security Infrastructure• Provided expert technical analysis and problem resolution for complex Network and Security Infrastructure issues• Installed and configured network security systems such as switches, routers, firewalls, and WIFI networks• Conducted research and analysis on current market trends in Network and Security Infrastructure design, support, and best practices• Developed operational support documentation and training materials for team members
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Network Support SpecialistBlue Ocean Systems Jan 2021 - Dec 2022Halifax, Nova Scotia, Canada• Collaborated with IT colleagues in Service Desk, Security, Networking, and Database Administration to resolve issues and implement solutions• Coordinated incident handling, establishing technical bridges, and involving specialists as needed• Scheduled meetings with employees to consolidate and manage Public Drive• Performed on-site and remote user technical support• Ensured seamless transition of incident handling back to business teams when appropriate• Managed and closed tickets, ensuring accurate reporting of SLAs and SLOs• Updated documentation and prepared post-incident reports -
Technical Support RepresentativeHgs - Hinduja Global Solutions Jul 2020 - Dec 2020Halifax, Nova Scotia, Canada• Utilize ticketing tools like Jira to manage and track support tickets this includes logging new tickets, updating ticket status, documenting resolutions, and ensuring the timely closure of tickets.• Assisted customers with installation, configuration, and usage of company products.• Collaborated with cross-functional teams to improve product performance and usability.• Diagnosed and resolved network issues, ensuring smooth connectivity and optimal performance through TCP/IP configuration, DNS, DHCP, VLAN, and firewall management -
Junior Network AdministratorClockhash Mar 2016 - Jul 2017• Installed Cisco switches, routers, and firewalls at remote locations, ensuring network security• Conducted troubleshooting for VLAN and port security issues, ensuring smooth operations• Implemented VPNs between remote sites and the central office for secure data transmission• Configured Cisco ASA security appliances and applied Access Control Lists for network encryption• Diagnosed IT application-related problems, implementing resolution or prevention measures as appropriate• Assisted in the planning, documenting, and installing various systems including desktops, notebooks, tablets, RF devices, cell phones, and software applications
Rubalpreet Singh Education Details
Frequently Asked Questions about Rubalpreet Singh
What company does Rubalpreet Singh work for?
Rubalpreet Singh works for Inert It
What is Rubalpreet Singh's role at the current company?
Rubalpreet Singh's current role is Network Analyst.
What schools did Rubalpreet Singh attend?
Rubalpreet Singh attended Humber College.
Who are Rubalpreet Singh's colleagues?
Rubalpreet Singh's colleagues are Gurpreet Singh, Tran Thi Yen, Amandeep Singh, Ajay Kumar, Rahul Gupta.
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Rubalpreet Singh
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