Ruban Alphonse Email & Phone Number

Doha, Qatar

Responsible for maintaining and supporting IT Infrastructure, and also generating and despatching Work orders in Maximo from client side

Doha, Qatar

IT Advisor for the CompanyInstalling and Configuring of Laptops, Desktops, Servers, SAN, NAS Drives,.Office 365IBM MaximoFreshdesk Ticketing Tool (Installation and Configuration)Procurement of Hardware's and Software's, Laptops.Managing Teams and achieving SLA.Focusing in Priority IssuesWorking under ITIL Standards.Fulfil Customer RequirementKnowledge in ITIL

Doha, Qatar

• Installation, configuration and Troubleshooting of Microsoft windows Operating System problems.• Administration of Network Printers, Local printers and dot matrix printer. Administration of Desktops and Laptops, Network switch, Wi-Fi Devices, Cabling, Crimping.• Managing User profiles, permissions and applying group policy on servers• Working on School Based Application• Creating and Maintaing Share Drives• Asset Inventory Maintance• Maintaining Sever and Backup

1. Active directory access permissions related issues. Managing User profiles, permissions and applying group policy on 2008 servers 2. Server security monitoring and security related issue troubleshooting.3. Perform application installs and upgrades following procedures and documented by application owners on the servers.4. Network share creation with DFS, Access & permission issue troubleshooting5. Backup and restoration of end user data.6. Troubleshooting and Supporting DNS,DHCP, VPN with NPS related issues.7. Installing and Configuring Microsoft Exchange Server 2007 & 2010. 8. Installation, configuration and Troubleshooting of Microsoft Outlook 2003, 2007. Troubleshooting and fix windows Operating System problems.9. Administration of Exchange 2010 Servers.10. File Server Migration: Migrated file server from one server to another in 2003 domain.11. Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers. 12. Administration of Network Printers, Local printers and dot matrix printer. Administration of Desktops and Laptops13. Managing User profiles, permissions and applying group policy on servers14. Deploying WDS Services used to network installation.

Mumbai Area, India

• Served as L1/L2 Support for critical System Issue• Ensuring the Application health Check before start of operation• Configure And install Remote Access profile(Microsoft Direct Access) in Notebook and Traveller Laptop• Configuring and Trouble shoot Microsoft Outlook • Resetting the Account Login Password Using Active roles Tools• Tracking User Account Policy • Configure Good 4 Enterprise Mobile Mail Application • Configure and Troubleshoot Digital Signature of etoken 2003,Emudra, Moserbaer Alladin• Configuring the Cisco 8945, 8961 IP phones (Hunting lines)• Trouble shooting VDI, Citrix NetScaller, VaskoToken Issues using Citrix Director& VDI , Symantec management Agent (SMA)• Configure and Trouble Shooting Xerox 7830, 7855 Network Printer • Configure Microsoft INtune for non Domain Internet laptop• Creating Troublesome ticket through HPSM and Maintaining Asset inventories• Escalating Calls to the Higher level and Tracking Work in progress, Resolved and Closed Ticket• Ensure all Critical Calls closed in the timely Manner• Knowledge in Troubleshooting IBM Notes• Knowledge in process of Non Standard business software ordering workflow

Pune Area, India

• Active directory access permissions related issues. Managing User profiles, permissions and applying group policy on servers, Server security monitoring and security related issue troubleshooting.• Perform application installs and upgrades following procedures and documented by application owners on the servers.• Network share creation with DFS, Access & permission issue troubleshooting• Backup and restoration of end user data.• Troubleshooting and Supporting DNS,DHCP, VPN with NPS related issues.• Installing and Configuring Microsoft Exchange Server 2007 & 2010. • Installation, configuration and Troubleshooting of Microsoft Outlook 2003, 2007. Troubleshooting and fix windows Operating System problems. • File Server Migration: Migrated file server from one server to another in 2003 domain.• Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers. • Administration of Network Printers, Local printers and dot matrix printer. Administration of Desktops and Laptops• Deploying WDS Services used to network installation.

Coimbatore Area, India

• Responsible for planning, maintaining and supporting IT Infrastructure.• Troubleshooting and replacing the PC Spare..• Identifying LAN faults and resolving the same. • Installation, configuration and Troubleshooting of MS Outlook 2003, 2007, Outlook Express. • Installation of Software Applications & Operating System like Windows 2000/XP according to the Project requirement. • Installation and configuration of Printers both local and Network.• Hardware troubleshooting for Laptops and Desktops computers.

B.Com Computer Application, Computer Science

B.Com, Computer Applications

Bachelor'S Degree

Activities and Societies: science