Ruban Raj Email and Phone Number

• Creating and processing Bill of lading by coordinating with shipper/ forwarder and Agencies.• Communicate and resolve with customer on exception and incidents- bill of lading, invoicing, customs filing etc...• Worked in RFI reducing campaign, EZEE (Direct Draft Release) and Dispute handling.• Preparing and Finalizing the PML (Planned Master Load) , Import Call closure, Invoicing NOA AND Import discharge reports.• Preparing HBL for AMS filing• Adding the freight charges based on bill of lading amendment, weight amendments etc…• Observing the shipping routes for each booking and processing bill of lading based on country regulations.• Knowledge in restricted and prohibited goods of each country and applying special rules for the countries under sanction list while processing documents.• Bill of Lading prepared along with the nature of the freight such as Dangerous Goods, Break Bulks, Empty containers (MEMO), Tanks and personalized cargo.• Prepared different type of B.O.L such as Split, Part-Load, Merge onCustomer’s requirement.• Conducting Daily huddles, and send mail MOM to team in• Order to have better outcome in process.• Quality checking for audit processed and charges with invoices.• Preparation of reports i.e., daily, weekly and monthly updating in team dashboard.• Taking ownership of BA by allocating mails to team members by considering the priority and cut off dates and to ensure none of the mail exceeds agreed TAT per SLA.• I have trained the new comers about Export & Import documentation for all Asian clusters (i.e., SOP, Bill of Lading, BL Amendments, Indexing, and Doc Team).• Given Ideas to reduce the RFIs percentage to our team by analyzing daily report.• Made responsible procedure exceptions to accommodate unusual customer requests.• Asked Open-ended questions and researched issues in system to resolve the various customer in billing error.• Gained and shared the knowledge for the team about Freight Forwarders role, INCOTERMS in shipping and Supply Chain Management.