Rubella D'Costa Email & Phone Number

Doha, Qa

Doha, Qatar

Multi-Property Handler 549 🔑 Keys (Dusit Doha Hotel: 357 keys + Dusit Doha Hotel and Suites: 192 keys )Front Desk Management:• Supervise front desk staff to ensure efficient check-in and check-out procedures.• Monitor reservation systems and room availability to optimize occupancy rates.• Handle guest inquiries, requests, and complaints promptly and professionally.Guest Relations:• Build positive relationships with guests to enhance their overall experience.• Anticipate guests' needs and preferences to personalize service.• Resolve guest issues and complaints to ensure guest satisfaction and loyalty.Staff Training and Development:• Train front desk staff on hospitality standards, policies, and procedures.• Provide ongoing coaching and feedback to enhance staff performance.• Foster a positive work environment that encourages teamwork and excellence.Quality Assurance:• Conduct regular inspections of guest rooms and public areas to maintain cleanliness and functionality.• Monitor guest feedback and implement improvements to enhance service quality.• Ensure compliance with health, safety, and security regulations.Revenue Management:• Maximize room revenue through effective rate management and upselling techniques.• Monitor and analyze occupancy trends, market conditions, and competitor strategies.• Collaborate with sales and marketing teams to develop promotional offers and packages.Administrative Duties:• Prepare reports, budgets, and forecasts related to guest services operations.• Maintain accurate records of guest interactions, incidents, and complaints.• Manage inventory of guest supplies, amenities, and equipment.Skills:• Customer Service: • Leadership: • Problem-Solving: • Communication: • Attention to Detail: • Organizational Skills: • Adaptability

Thailand

Knowledge: Opera Software• Handling all properties of Minor international.• Follow telephone and email communication procedures, guidelines, and policies.• Work closely with the Customer Service Manager to ensure proper customer service is being delivered.• Product Knowledge of all Minor properties• MJets inquiries and combination package.• E-Gift Cards and Privilege.• Merge guest profiles as necessary to avoid duplication.• Zendesk for online and offline inquiries.• Live chat

Oman- Salalah

•To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.•To ensure a proper teamwork and supervise the reservation department at all times.•To ensure a perfect communication between the reservation team and other department.•To ensure that all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.•To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.•To recognize potential clients and to transmit information to the sales Department•To recognize VIP guests and to apply the concerned policies.•To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.•To promote the hotel promotions.•To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction.•To call EAM or DRM for advice in serious cases or if an approval is required.•To ensure that telephone etiquette is properly used as per Hotel standards.•To ensure a perfect knowledge of room types and rates structure among the reservation team.

Doha, Qatar

******Amadeus Software
• Booking all kinds of travel related services including Holiday Packages (car bookings/ Hotel booking/ Cruises).
• Interaction with Airlines regarding Reservations, Ticketing, Fares & confirmations.
• Tie ups with corporate companies & arrange group reservation / Ticket for their group fares, VMPD and Excess Baggage.
• Advising clients on travel arrangements e.g. visas and passports
• EMD- Electronic Miscellaneous Document
• Daily and Monthly sales report.

Corporate companies -
(Qatar Foundation, Amiri Flight Technical, Qatar Gas and MOI)
• Handled independently QF employees to provide the clients with the right travel related information.
• Making reservations for all Airline tickets, Hotel, Cruise, Holiday packages, railways, and other mode of transportation.
• Coordinate and implement every aspect of travel arrangements for QF & AFT staff, executive’s directors, Flight Crews, and sports team.
• Meeting room arrangements as per QF director board.
• Making holiday packages to a wide variety of long-haul luxury destinations. (Qatar Airways Holidays)