Rubel Rahman Email & Phone Number

London, United Kingdom

• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access to produce correspondence and documents and maintain presentations, records, spread sheets and databases• Devising and maintaining office systems• Booking rooms and conference facilities• Ordering and maintaining stationery and equipment supplies• Sorting and distributing incoming post and organising and sending outgoing post• Organising and storing paperwork, documents and computer-based information• Photocopying and printing various documents, sometimes on behalf of other colleagues

• Communicate daily with SME Business customers – owners, finance departments and office managers• Handle enquiries coming in constantly via the website or incoming telephone calls and react to messages within one minute of receipt• Created a database to record all clientele information in a controlled and accurate manner• Produced marketing material to inform customers new products and services • Develop great relationships very quickly with customers by building trust and rapport • Conducting market research – i.e. monitoring competitor activity• Generate quotations by having a command of a variety of products, saving options and strong numerical skills

• Act as first stop for customer questions in person, by phone, fax or email• Offer instruction to customers on the appropriate use of the equipment and facilities (software and hardware)• Operate the self-issuing/discharge system, issue and discharge of stock at the Helpdesk and registration of new members• Organised functions, events, and courses• Designed promotional material to advertise upcoming events – i.e. T-Shirts, hand-outs, posters• Maintain one or several sections of the Idea Store: duties within subject section include but are not limited to maintenance and merchandising, shelving, restocking, pulling stock and setting up displays• Assist in the monitoring and evaluation of service delivery to ensure that targets and standards are being achieved• Participate in multi-disciplinary, cross-departmental and cross-organisational groups and project teams

• Taking in Incoming and outgoing calls.• Filling out Medical Send-back Reports• Organising insurance for trade union members which included filling out medical applications and dealing with client objections • Assisting customers to specific products• Working within strict legal regulations and meeting Financial Services Authority standards• Recording and handling sensitive information with utmost accuracy as attention to detail was paramount• Achieving various sales targets consistently• Assisting with the training of new colleagues

• Promoting the sales of H&M products and services. Establishing areas of garment focus to generate customer awareness and use.• Assisting and achieving set targets of an A-store with a selling average of £200,000 per week. • Maintaining a clean and friendly area for customers to try on garments whilst in the fitting rooms. • Serving customers at the till. • stock running, cashing up at the end of the day, and store closing

Bachelor Of Media & Advertising

Education record

Education record