Ensure store targets are met and simultaneously to create a high-quality teamwork atmosphere, which will foster personal and professional growth.-Massive harness of store´s resources in order to maximize benefits.-Team management (recruitment, onboarding, performance surveillance, performance review, scheduling, coaching, leading and training and the most important would be good vibes environment creation).-A working knowledge of the P&L Statement and decisions making based on sound financial judgment, forecasting challenges and driving RFC.-Designing administration and management strategies to boost sales and to achieve goals, being driven by KPIs measuring processes.-Active communication with different retail departments (product, profit protection, visual merchandising, health and safety, research and innovation) so as to continuously empower store strengths.

As a Tech Trainer for adidas I am responsible for helping the team understand the intricacies behind technologies used within our products. I collaborate with key stake holders in a flagship store on a daily basis to ensure that the training created can be designed and implemented specifically to fit the needs of the customers and also the team. - Group deep dive training sessions on specific technologies such as Boost, Aramis & Primeknit- Helping the team understand why we should recommend a product based on the athletes specific needs utilising my education and work experience in sports performance- Contributed to the environment of the store achieving an unbeatable customer experience, by coaching the team to utilise all of the knowledge they have gained in an optimal way- Combining my education background with the information provided by adidas to create enhanced tech decks for North Cluster

- Specialises in the football and running technologies of brand product introducing and using own experience in order to build the confidence and competence of all team members within the store, as well as using it to influence consumer choice.- Pushing the 'run genie' gait technology in order to increase own knowledge of common mis-conceptions within the running footwear industry and maintain up to date ideas and suggestions for consumers, upselling and supporting with key KPI drivers for the group.- Co-ordinate team members in order to ensure maximum cover and brand service standards- Execute in line with store operations till processes and general store processes - Be an example of customer service and operational excellence at all times, leading the team in the absence of management- Develop new members to the store team in order to drive overall efficiency and product knowledge so as to further drive customer service and brand presence within a Key City Flagship.- Multi-skilled approach at covering and managing all areas for the floor based teams, driving sales and leading by example in own approach with both employees and consumers.- Leading the initiative of the Net Promoter Score (NPS), introducing a culture of positive and constructive feedback to increase awareness of colleagues within store.

Identifying possible improvements in terms of productivity and build action plans in order to maximize the impact of applied resources (HR use, marketing directives, partnerships, etc.).Thorough track of this business development with focus on increasing customer’s experience satisfaction simultaneously with profit gain.