Ruben Benavides

Ruben Benavides Email and Phone Number

Reporting Manager | Workforce Manager | Business Analyst | Real time Analyst @ Rapid Phone Center
Ruben Benavides's Location
San Salvador, El Salvador, El Salvador
Ruben Benavides's Contact Details

Ruben Benavides work email

Ruben Benavides personal email

n/a
About Ruben Benavides

I consider myself to be a team player, prepared to collaborate and take initiative both independently and in a group setting. I am detail-oriented and always strive to get the best results, taking every step carefully and effectively. My quick learning skills and ability to stay up-to-date with the most recent developments in the field set me apart from others. Moreover, I am an outgoing individual and I enjoy working with colleagues and customers, problem-solving and helping others in any way I can.I firmly believe I can bring something special to your organization and be a valuable asset to your team. I look forward to meeting with you and discussing how I can contribute to the success of your company.

Ruben Benavides's Current Company Details
Rapid Phone Center

Rapid Phone Center

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Reporting Manager | Workforce Manager | Business Analyst | Real time Analyst
Employees:
5
Ruben Benavides Work Experience Details
  • Rapid Phone Center
    Reporting Manager
    Rapid Phone Center May 2021 - Present
    - Strategic Reporting development- Strategic Planning- Data and Process Analyst- Provide insights to high level executives for decision making
  • Telus
    Business Analyst
    Telus Mar 2019 - Apr 2021
    - Digital Adoption Reporting Implementation- Real Time reporting in digital adoption changes across multiple LOBs- High Level Reporting Process standardization- Salesforce Reporting
  • Telus
    Senior Real Time Analyst
    Telus Jul 2016 - Mar 2019
    - Strategic Planning- Real time monitoring (Phone, Chat, Email)- Reporting updates (Attendance, Shrinkage)- Service Level Agreement Management- Data audit for reporting accuracy
  • Telus
    Realtime Analyst
    Telus Aug 2012 - Jul 2016
    El Salvador
    - Real time monitoring (Phone, Chat, Email)- Reporting updates (Attendance, Shrinkage)
  • Sykes
    Customer Service Representative
    Sykes May 2011 - Aug 2012
    El Salvador
    - De-escalation soft-skills- Remote Customer Service- Call center experience
  • Stream Global Services
    Technical Support Specialist
    Stream Global Services May 2008 - May 2011
    - Hardware and Software computer technical knowledge- Technical remote assistance- Call center experience

Ruben Benavides Education Details

Frequently Asked Questions about Ruben Benavides

What company does Ruben Benavides work for?

Ruben Benavides works for Rapid Phone Center

What is Ruben Benavides's role at the current company?

Ruben Benavides's current role is Reporting Manager | Workforce Manager | Business Analyst | Real time Analyst.

What is Ruben Benavides's email address?

Ruben Benavides's email address is ru****@****ter.com

What schools did Ruben Benavides attend?

Ruben Benavides attended Esi School Of Management, Universidad 'francisco Gavidia'.

Who are Ruben Benavides's colleagues?

Ruben Benavides's colleagues are Adriana Rosete, Al Ameen Yusuf, Miguel Calero, Mary Rose E. Kilat, Maria Alejandra Perez-Venero, Daniel Tanhueco, Ayat Fathy.

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