Ruben Carrion Email and Phone Number
Toa Alta, PR
Ruben Carrion's Location
Bibb County, Georgia, United States, United States
Ruben Carrion's Contact Details
Ruben Carrion work email
- Valid
- Valid
Ruben Carrion personal email
n/a
About Ruben Carrion
My name is Ruben Carrion, an accomplished, transformational, and results-focused Customer Success Manager with 3+ years of SaaS experience within multiple industries. I'm a certified CSM with a proven track record of success managing and retaining a book of business over 50+ accounts. As a motivated self-starter, my aim is to continuously further my Customer Success Career by providing excellence and ensuring all clients in my book feel they've gotten the very best out of their investment. Let me know if you'd like to connect!
Ruben Carrion's Current Company Details
R. L. Townsend & Associates, Llc
View
Customer Success Manager
Toa Alta, PR
- Website:
- rltownsend.com
- Employees:
- 18
Ruben Carrion Work Experience Details
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R. L. Townsend & Associates, LlcToa Alta, Pr
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Agency Account Manager At AccenturePinterest May 2023 - PresentSan Francisco, California, Us- Pinterest Project -
Customer Success ManagerWayflyer Jan 2022 - Dec 2022Dublin 2, County Dublin, Ie● Managed and retained a book of business of over 70+ accounts, ensuring positive feedback and retention.● Coordinated with Sales/Marketing to promote cross-department strategy building, reducing client issues.● Onboarded and educated clients on Wayflyer’s analytics platform leading to an increase in user activity.● Capitalized on multiple cross-sell/up-sell opportunities positively impacting client’s brands/businesses.● Proven experience managing strategic portfolio of clients leading to an increase in brand fortification. -
Customer Success Apprenticeship GraduateSv Academy Oct 2021 - Nov 2021San Francisco, California, Us• Selected from the top 2% of applicants for a program offered to individuals preparing for a CS role in SaaS.• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals.• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization.• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs• Tech tools: Gainsight - Salesforce - GSuite -
Sr.BdrThought Industries May 2021 - Oct 2021Boston, Massachusetts, Us● Executed 1000 calls/emails, prospected 40+ accounts, 200+ leads, delivering 8+ meetings per month.● Generated $100k+ monthly in pipeline opportunities from maximizing efforts in the US Mid-Market.● Consistently remained above 80% of the sales quota leading to my promotion from BDR to Sr. BDR.● Engaged with multiple persona types from a variety of departments such as C-Suite, L&D, CS, Support,Sales, Marketing to maximize sales effort. -
BdrThought Industries Jan 2020 - May 2021Boston, Massachusetts, UsThought Industries helps content creators deliver highly engaging, beautifully designed experiences without compromise. We've taken commercial online learning experiences from a mundane and mandatory compliance initiative to an engaging and effective method for organizations to educate their target audience. Instead of piecing together different technologies and hoping they integrate nicely, Thought Industries has centralized eLearning into one all-inclusive platform enabling organizations to build scalable and monetizable eLearning businesses without overloading their internal development teams or taking on additional vendors.
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Enterprise BdrClearsky Data Jun 2019 - Dec 2019● Exceeded a daily outreach of 75 dials, 75 emails, delivering 11+ meetings to AE.● Attained over $1.5m in pipeline opportunities, optimizing on opportunities in the Boston area alone.● Contributed to technical discovery calls leading to an increase in closed deals.
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Bdr InternPalo Alto Networks May 2019 - Jul 2019Santa Clara, California, Us• Prospected ~1000 leads by phone and email; qualifying industry professionals and closing them on attending AWS Cloud Security Summit field-marketing events for regional AEs • Collaborated and competed within an SDR team setting and assumed Team Lead responsibilities; was consistently a top performer • Built and refined call scripts; designed email campaigns; created prospecting videos; recorded all activities in Salesforce.• Engaged actively in weekly performance reviews and coaching in a team setting with manager. -
Bdr Fellow/GraduateSv Academy Mar 2019 - Jul 2019San Francisco, California, UsBusiness Development Fellowship• Selected in the top 1.5% of applicants for fellowship offered to high potential individuals preparing for an SDR role in SaaS• Mentored 1:1 by Faris Khalifeh – Head of Training and Development at SV Academy and Corinne Allen – Mindset Coach at SV Academy• Rigorously trained (300+ hours) and assessed on sales development skills by three instructional coaches • EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization• SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts• Tech tools: Salesforce.com, NOVA, ConnectAndSell, LinkedIn Sales Navigator, Vidyard, VoiceOps
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Product ManagerBreaker Jun 2017 - Jan 2019● Spearheaded marketing campaigns yielding over $50k in profit and exceeding a volume of over 3M ETH.● Developed relations with 5+ projects such as ARBIT - RigoBlock - Coinbase.● Led efforts to list SNGX in over 10+ websites, leading to an 25% increase in user activity.
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Customer Service RepresentativeBreaker 2017 - 2019● Consistently upheld a Net Promoter Score 90%+ and scored 100% on all Blockchain/Training tests.● Accelerated the authoring and implementation of training guides, including “Blockchain Bootcamp -Training for Crypto Enthusiasts” for over 50+ users.● Conceptualized crypto-trading security orientations both internal/external, fortifying brand value andonboarding over 50+ Lightwallet users and SNGLS token holders.
Ruben Carrion Skills
Analytical Skills
Customer Support
Team Leadership
Problem Solving
Microsoft Office
Managing Partner Relationships
Analytic Problem Solving
Product Management
Fully Bilingual English
Ruben Carrion Education Details
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Universidad Interamericana, Puerto RicoVideo Game Design And Development -
Trailhead By Salesforce
Frequently Asked Questions about Ruben Carrion
What company does Ruben Carrion work for?
Ruben Carrion works for R. L. Townsend & Associates, Llc
What is Ruben Carrion's role at the current company?
Ruben Carrion's current role is Customer Success Manager.
What is Ruben Carrion's email address?
Ruben Carrion's email address is ru****@****yer.com
What schools did Ruben Carrion attend?
Ruben Carrion attended Universidad Interamericana, Puerto Rico, Trailhead By Salesforce.
What skills is Ruben Carrion known for?
Ruben Carrion has skills like Analytical Skills, Customer Support, Team Leadership, Problem Solving, Microsoft Office, Managing Partner Relationships, Analytic Problem Solving, Product Management, Fully Bilingual English.
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