Ruben Castro Email and Phone Number
Driven, passionate and highly motivated leader with 16 years of auto insurance experience, and 20 years of insurance industry experience, looking to use my expertise to help develop employees, optimize work processes, analyze data to identify trends and opportunities for improvement, and implement organizational goals to better serve members and clientsHighlights:Member and client satisfaction focusedEmployee engagement oriented - caring and passionate about developing othersEmotional intelligenceExcellent interpersonal and communication skills, both verbal and writtenAbility to work collaboratively and effectively with team members at all levelsAbility to work in a fast pace environment EDI and change management advocate Highly organized and time management skillsAnalytical thinkerContinuously seeking self-improvementProficient with INDEM, Lotus Notes, MS Office
Echelon Insurance
View- Website:
- echelon-insurance.ca
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Senior Claims Adjuster - Accident BenefitsEchelon InsuranceBrampton, On, Ca
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Senior Claims Adjuster - Accident BenefitsEchelon Insurance Oct 2024 - Present -
Section Manager – Claims SupportDesjardins Mar 2023 - Oct 2024Mississauga, Ontario, CanadaProvide effective leadership, coaching and mentoring, performance management, continuous learning, and career development for administrative staffContinually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal contacts regarding issues affecting the team and ensuring smooth relationships between the group and other stakeholdersAssess staff performance and provide coaching and guidance to ensure maximum efficiencyCoordinate with management group to ensure alignment with the organization’s mission, vision, core values and objectivesIdentify key areas of improvement, plan administrative processes, establish guidelines, and implement protocols -
Section Manager – Accident BenefitsDesjardins Mar 2022 - Mar 2023Mississauga, Ontario, CanadaManage the day-to-day operations of the Accident Benefits team to achieve essential business goalsProvide guidance and direction within areas of expertise concerning issues such as file handling and policy interpretationEnsure team performance standards through adherence to the file review and auditing processWork closely with immediate manager to develop strategies, long-term and short-term plans to facilitate ongoing work, process improvement, customer relations, and other functionsProvide effective leadership, coaching and mentoring, performance management, continuous learning, and career development for claim advisorsProvide superior customer service by building and maintaining excellent relationships with our key stakeholders including our insureds and business partners
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Section Manager – Casualty Claim ProcessorsDesjardins May 2020 - Mar 2022Mississauga, Ontario, CanadaSupport immediate manager by contributing to our department’s strategic and operational goals Institute management and communication practices that support change managementEmployee collaboration in developmental process resulting in engagement, skill enhancement, appreciation and confidenceManage activities related to units service levels to ensure business needs are met and ensure member and client satisfaction Promote, educate, coach Desjardins values and key behavioursTracking of trends, such as medical examination (COVID, assessment reschedules, ect) to assess possible impacts to department
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Accident Benefits Claim AdvisorDesjardins Feb 2008 - May 2020Mississauga, Ontario, CanadaProvide exemplary customer service throughout the claims processMake approval or denial decisions with claimants in accordance with policy provisionsEnsure effective financial management of claims Inform claimants of their entitlement and obligation under the SABS, while ensuring compliance is established and meeting company standardsEnsure privacy procedures are followed with all sensitive material being reviewedMedically manage claims to ensure the claimant’s rehabilitation needs are met Manage and negotiate claims through our dispute resolution process
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Claims ExaminerRbc Insurance May 2005 - Feb 2008Mississauga, Ontario, CanadaAuthorize payment of claims up to a designated approval limitEfficiently collect all pertinent information necessary to make logical, sound decisions about claim filesRecommend action with respect to claims exceeding designated approval limitSubmit and adjust claim reserves in a timely fashion to maintain accurate and current reserve informationCommunicate clearly and concisely, both in writing and verbally, while projecting a professional image when representing RBC Insurance to claimants, travel agents or any other concerned parties -
Travel Assistance CoordinatorRbc Insurance Nov 2003 - May 2005Mississauga, Ontario, CanadaCollect data, identify and verify claimants insurance policy, while ensuring that eligibility requirements are metProvide accurate information on policy risks, benefits, and limitationsMaintain accurate and detailed documentation of call encounter, in accordance with the guidelines and procedures providedRefer claimants to preferred service providers, arranged billing with providers thus ensuring that cost containment opportunities were sought outEnsure emergency medical needs of claimants were metDemonstrate excellent interpersonal communication, and customer service skills to ensure the best possible customer experience
Ruben Castro Education Details
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Microcomputer Management
Frequently Asked Questions about Ruben Castro
What company does Ruben Castro work for?
Ruben Castro works for Echelon Insurance
What is Ruben Castro's role at the current company?
Ruben Castro's current role is Senior claims adjuster - Accident Benefits.
What schools did Ruben Castro attend?
Ruben Castro attended Humber College.
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