Ruben Gomez Email and Phone Number

• Demonstrated strong communication, inclusivity, and empathy, aligning with Apple’s core values of diversity and exceptional customer service experience. • Served as the initial point of contact for customers, learning their potential needs to advise and recommend Apple product solutions. • Proactively keeping up to date with the latest products and initiatives to confidently apply new knowledge in customer interactions.• Focused on meeting and exceeding Apple’s benchmark performance goals by routinely connecting with the management team to assess personal performance data and trends. • Continuously collaborated with multiple departments to successfully uphold Apple’s store standards and performance, while fostering long-term customer relationships.

• Oversaw business store operations such as scheduling, and labor forecasting; cut labor cost by 20% by strategically scheduling personnel around routine peak hours and promotional windows.• Inventory management and purchase orders; data-driven decision making and analysis to maintain product availability and stockroom organization. • Prepared weekly reports to audit sales team performances and productivity.• Focused on T-Mobile’s key performance indicators: customer sales conversion, feature revenue, and customer satisfaction; implementing strategic sales tactics to maximize customer engagements.• Provide exceptional sales experience to customers, demonstrating interpersonal skills, negotiation tactics and product knowledge.

• Managed weekly purchase orders for various vendors: produce, beverages, and chemicals; dictated inventory levels by slow moving items and perishable products.• Managed food preparations for both am & pm shifts; tailored inventory levels to accommodate for main walk-in fridge and line fridges, leaving the team prepared for slow day or for National Pizza Day.• Communicated with front & back of house staff to ensure all phone orders and online orders from over 4 different vendors are completed and resolved any mishaps involving customer orders.• Coached employees to follow and uphold kitchen standards and procedures; routinely passed random back of house audits with 90-100% scores.