Ruben Hamilton, Mba Email & Phone Number

Waterloo, Ontario, Canada

• Co-Lead on the Customer Success Team, which consisted of multiple Operations and TechnicalAccount Managers.• Project Manager for all client rollouts which involved partnering with internal and client teamsin Business, Legal, and IT departments and owning all project details including timeline, risk,scope changes, and success criteria.• Primary point of contact between the company and the clients, including all contractnegotiations, pricing proposal creation, and up to the successful rolling out of our software.• Responsible for managing the final integration of our enterprise software and managing detailsof ongoing Business and IT support for these customers.• Responsible for planning regular account reviews, creating scoring systems to support variablecompensation for account managers, and maintaining an energetic and engaged team.• Continuously learned new tools and technology as our teams were always building andimproving, and communicated the functionality of these tools to the Customer Success team.• Worked alongside the President and development teams to improve the measurement of ourclient relationships, using inputs like contract strength and product utilization as metrics.• Responsible for interviewing select industry professionals, preparing marketing reports withmarket analysis, and collaborating with all development teams to ensure products aligned withthe market and the needs of the customers.

Kitchener, Canada Area

• Created and delivered value propositions to customers for integrating our in-house enterprise software into their operations, and trained them on adopting it• Managed a portfolio of existing customers and prospected, qualified, and cold called to establish relationships with new customers (40+ customers in total)• Negotiated annual contract details with customers and managed the renewal process, while ensuring that contract details were actually delivered

Kitchener, Canada Area

• Coached new sales reps by joining them with their first sales visits and reviewing their deals toensure contract compliance and acceptable margins.• Collaborated with all internal departments to perfect the sales lifecycle and manage dealsthrough this lifecycle.• Traveled out of the country as the face of DOZR to own the process of establishing newpartnerships with both suppliers and clients.•Drove revenue by connecting the DOZR equipment sharing platform with clients and creating lasting relationships• Managed the entire sales process, from the initial point of contact through to the successful delivery of products and services • Assisted in strategic development of the sales proposition after learning from the customer what is truly important to them

• Earned Foreman at the age of 21 by showing the ability to manage multiple colleagues and external contractors while staying on budget and on schedule • Managed multiple teams and contractors over multiple job sites, in both Canada and the United States, and compiled status reports to management for the jobs in my portfolio• Trained new employees as they joined my team, and continued training experienced employees as I received training on new technology • Designed and performed case studies as well as performance metrics to analyze the efficiency of specific departments inside the company

- Earned lead hand position by quickly learning the industry and demonstrating leadership capability- Organized work on various job sites in the absence of the Foreman

- Participated in management meetings to develop goals and assist in strategy implementation- Supervised the kitchen during the lunch and dinner rush, often while simultaneously organizing parties in excess of fifty people- Ensured customer satisfaction addressing any issues or complaints received through the front of house staff- Maintained various health and safety standards- Offered support and training to help onboard new employees

Master Of Business Administration - Mba

Bachelor'S Degree, Economics