Ruben Hamilton, Mba Email & Phone Number

Waterloo, Ontario, Canada

• Co-Lead on the Customer Success Team, which consisted of multiple Operations and TechnicalAccount Managers.
• Project Manager for all client rollouts which involved partnering with internal and client teamsin Business, Legal, and IT departments and owning all project details including timeline, risk,scope changes, and success.
• Primary point of contact between the company and the clients, including all contractnegotiations, pricing proposal creation, and up to the successful rolling out of our software.
• Responsible for managing the final integration of our enterprise software and managing detailsof ongoing Business and IT support for these customers.
• Responsible for planning regular account reviews, creating scoring systems to support variablecompensation for account managers, and maintaining an energetic and engaged team.
• Continuously learned new tools and technology as our teams were always building andimproving, and communicated the functionality of these tools to the Customer Success team.

Kitchener, Canada Area

• Created and delivered value propositions to customers for integrating our in-house enterprise software into their operations, and trained them on adopting it
• Managed a portfolio of existing customers and prospected, qualified, and cold called to establish relationships with new customers (40+ customers in total)
• Negotiated annual contract details with customers and managed the renewal process, while ensuring that contract details were actually delivered

Kitchener, Canada Area

• Coached new sales reps by joining them with their first sales visits and reviewing their deals toensure contract compliance and acceptable margins.
• Collaborated with all internal departments to perfect the sales lifecycle and manage dealsthrough this lifecycle.
• Traveled out of the country as the face of DOZR to own the process of establishing newpartnerships with both suppliers and clients.
• Drove revenue by connecting the DOZR equipment sharing platform with clients and creating lasting relationships
• Managed the entire sales process, from the initial point of contact through to the successful delivery of products and services
• Assisted in strategic development of the sales proposition after learning from the customer what is truly important to them

• Earned Foreman at the age of 21 by showing the ability to manage multiple colleagues and external contractors while staying on budget and on schedule
• Managed multiple teams and contractors over multiple job sites, in both Canada and the United States, and compiled status reports to management for the jobs in my portfolio
• Trained new employees as they joined my team, and continued training experienced employees as I received training on new technology
• Designed and performed case studies as well as performance metrics to analyze the efficiency of specific departments inside the company

- Earned lead hand position by quickly learning the industry and demonstrating leadership capability- Organized work on various job sites in the absence of the Foreman

- Participated in management meetings to develop goals and assist in strategy implementation- Supervised the kitchen during the lunch and dinner rush, often while simultaneously organizing parties in excess of fifty people- Ensured customer satisfaction addressing any issues or complaints received through the front of house staff- Maintained various health.

Master Of Business Administration - Mba

Bachelor'S Degree, Economics